Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had renewed the lease in February 2024 for the period of August 2024-July 2025.I was promised a renewal incentive of two gift cards ****** of $100 and $400 value each upon moving in.Its currently almost end of November *************************************************** September upon sending a mail, they replied they are auditing the list of incentive eligible people but I never heard of update from them. A follow up in October and two follow up emails in November have gone unanswered.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter to lodge an official complaint against the owner and management company of the Northside Apartments. Northside, by and through its property manager, *******, imposed a $500.00 Charge - Miscellaneous Income on 09/16/2024 which was in fact a fine against ****** claiming originally that he had a frat party in his apartment. When challenged on that fact (which was completely false), ******* changed its story and asserted that he was with friends who were loud and noisy. This also is untrue. ******* roommate was also assessed a $500 fine which was ultimately removed after his roommate provided proof that he was out of town the weekend in question.The $500 fine is entirely arbitrary and has no basis in the lease agreement or property rules. There is no provision for such a fine, particularly without any concrete evidence of wrongdoing. It is deceitful to show it as a Charge - Miscellaneous Income in the portal/app and not as a fine and very egregious as it is quietly posted to the account without notifying the tenant. ****** discovered it on his app on 09/23/2024 when he was notified that his bank account needed to be relinked. While attempting to comply, he inadvertently made the payment including the next month's rent. It is very concerning that their reason for the fine keeps changing every time I called or emailed. It seems to me that they are generating additional income on the side as evidenced by her statement that multiple residents were fined simply for being outside their apartment. The imposition of unauthorized fines is a predatory practice that can have a significant financial impact on tenants, especially students who may not have the resources to dispute such charges. The monthly rent is $1299 and this fine is almost 40% of the monthly rent! This behavior is not only unethical but also violates the principles of fair housing and Ms. ***** ****** and ******************************************* need to be investigated.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease in June for unit Unit *****. I completed all my responsibilities and finally I got my key on June 16th Friday. The unit was so dirty, not cleaned, trashes everywhere, refrigerator not working, cabinets are broken!! Nobody inspected this unit before! There is noway to move there! U have reported several times and they promised me to make ready lates today Monday Aug 19th but unfortunately nothing has changed! I have sent an email to leasing&marketing manager and written notice on Monday 19th at 9 am. We drove there 6 hours! My son school just started today and we are staying at the hotel! All foods what we have prepared for my son already that, lost around $300 just for these foods because we needed a refrigerator!Im asking to prepare the unit **** and pay my hotel costs and expenses because of this reason!We are expecting some respect! How you they can expect from us to move there! The toilet also was not cleaned! It was disgusting! I got all the pictures and records!

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex had repetitive flooding due to improper pipe installation. There was neglect in addressing the issue, making living conditions inhabitable for prolonged periods of time without compensation.Chronology of Reported Incidents:1.May 29, 2024 - Incident reported, resulting in flooding.2.November 11, 16, and 29, 2023 - Multiple work orders submitted for a single incident.3.May 31, 2023, and February 1, 2023 - Incident reported.4.September 3, 5, 7, 8, 10, and 16, 2022 - Multiple requests for a single incident, with a formal letter of reported issue sent on August 30, 2022.5.April 8, 24 and May 31st request for light bulb replacement, cancellation and completion of work order Breach in lease agreement sections:-Section 24(ii), which states that the inability to use the property for its intended use (such as the sink for cooking and cleaning) constitutes a substantial interference with my right to the full enjoyment of the premises. -Texas Property Code - Section ******* -Texas Property Code - Section ****** - Section 17: "Keep all lavatories, sinks, toilets and all other water and plumbing apparatus in good working order and repair and used in which they were constructed." The landlord failed to maintain the plumbing system, leading to repeated sink flooding and unsanitary conditions. This is a breach of the obligation to keep all plumbing apparatus in good working order.- General Maintenance and Sanitary Conditions: Persistent plumbing issues resulting in stagnant water and unsanitary conditions violate the landlord's duty to provide a habitable living environment. - Section 3: "Failure to correct any violation as formally provided to Tenant by management." The delayed replacement of light bulbs and unresolved sink issues far exceeded the reasonable maintenance response time expected this also resulted in flooding due to improper response time.

  Business Response

  Date: 06/18/2024

  Repairs to the unit have been made and the landlord is releasing the tenant with no penalty as of June 30, 2024, as agreed in writing between the tenant and landlord. 

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experienced repeated instances of stale water accumulating in my sink due to a structural defect. Water was contaminated with grease, and rotten food that according to OSHA- Indoor Air Quality and **************** of **** Inspectors (ASHI) is a serious health hazard. This has resulted in flooding on at least three occasions, damaging my personal property and creating an uninhabitable living environment. They have broken multiple statement in their lease agreement and Texas Property Code sections ****** and ******1 Dates this occurred are: 1.May 29, 2024 - Incident reported, resulting in flooding.2.November 11, 16, and 29, 2023 - Multiple work orders submitted for a single incident.3.May 31, 2023, and February 1, 2023 - Incident reported.4.September 3, 5, 7, 8, 10, and 16, 2022 - Multiple requests for a single incident, with a formal letter of reported issue sent on August 30, 2022.5.April 8, 24 and May 31st request for light bulb replacement, cancellation and completion of work order

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** and Ms. ************************************* Regional Property Manager Northside Apartments//Balfour ****** Communities **** Northside Blvd **********, ** ***** ---My son brought to my attention the following issue--1) On Saturday May/13/2023, Northside's website reflected that Horizon floor plan is available and allowed ***** to apply for the townhome. It did not say wait list or anything else.2) $250 was collected + $50 fee 3) Subsequently, an email was sent that such accommodations were not available, and ***** had to select something else. This is a classic "bait and switch" tactic. You are making money from students/parents by luring them into accommodations that are advertised, but subsequently not available. You need to refund the deposit.

  Business Response

  Date: 08/14/2023

  Hello, 

  We will be contacting you to begin the refund process. Thank you for bringing this to our attention. 

  Thank you, 

  Customer Answer

  Date: 08/25/2023

  Its been 10+ calendar days. Not business days and haven't seen a refund.
  If I don't get the refund by end of August, will update you,

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - signed relet form at end of April; before I signed, I was told leasing office would also help find new tenant and unit would be placed on market; checked website and never placed, followed up and was assured unit was available - found many possible tenants to take over, they tried calling but no one picked up and could not leave message because voicemail system is broken; also could not apply online because unit never listed despite being available - as of 5/22/23, finally managed to connect to leasing agent and was told no unit is available, and when told that my unit was available they said management no longer taking relets - never informed prior to signing form that there was deadline to sign new tenant - new tenant had no way to contact leasing office to sign and could not apply online for weeks; ************** is saying no relets anymore and will provide no explanation Firstly, they provided me false information. They said they would help find a tenant and place it on the market, and clearly they did not. Secondly, I already found new tenants and they all tried their best to sign for the unit, but it is on the company that their system is completely broken. Cannot apply on the website, cannot reach a single person, cannot leave any messages, and ************** is saying they're no longer taking relets. Most importantly, they will offer no reasonable explanation. Everyone is working hard to earn money and this company does not respect that at all. They only care about their own profits and doesn't care about anybody's losses.Per the form I signed, I requested help and they agreed but ultimately provided no help. I already did all I can and found tenants and am now being denied because they don't want to pick up the phone. The fault is on the company so I want to request ****** and July's rent waived. If they did not want to help or they had a deadline, they should have informed me before I signed and wasted my time and money.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago, we asked the apartment managers to sublease a place that my son was living. We found the person ourselves to sublet the apartment. On the day of a move, the apartment owner then said they need additional **** days to do paper work. The person who sublet was traveling from out of state. The apartment manager was really rude and did not consider to move the person. We lost the sublet and now the apartment manager wants ** to pay rents for remainder of the lease. The people that work in the apartment are rude and don't consider renters at all. These guys are taking advantage of gullible students and parents by making them sign "fine line" during contract signing. The amount they are trying to charge me is over $3000. They should pay me $3000 because I lost the sublet or charge me nothing for 3-months, which is the amount of time left on the lease. If not $3000, they should at least pay me $1010 that I paid for May 2023. For future renters to this apartment: AVOID THIS PLACE.By the way, majority of student renters to the apartment sublet without telling these people. We were too nice. In fact, one of the apartment rep told us not to tell the apartment and just put the sublet there without notice. Small issue like this is creating problem like this so this apartment people can make more money. This is matter of right vs. wrong for me rather than money.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is a student at ***, and a current resident in good standing at Northside Apartments and has been for the past 4 years. Part of his monthly rent is a $20.00 parking charge. His car was towed on either 3/27/23 or 3/28/23 by ** ******* Services because his parking permit was not up to date. He had to pay $330 to get it out of impound. When we spoke with the office, we were told that notices went out last summer and there is nothing they can do about it. So even if though is a current resident, he has paid his rent on time for the past 4 years, and part of that rent is a $20 parking fee, his car was towed without any warning, and it cost him $330 to get it back. Northside has violated the lease agreement they provided, and that both parties have signed consistently over the years. Upon move in, the apartment he shares with 3 other students was so filthy, including the common areas and especially his assigned bedroom that we spent 2 days cleaning it ourselves so he could move in. When we notified the office, they just said sorry, they are busy. Check the reviews as this is a very common complaint. We even sent them an email with the list of things we had to do, and pictures and now that email is not attached to his portal. The upkeep of the community is shameful. Filth and garbage in the stairwells, trash area is stacked with rotting garbage, glass in stairwells, broken gates, and handles broken or missing from doors to stairways, loud music etc. Noise complaints are ignored, fire alarms that go off for hours at a time, and the list goes on. So, they unapologetically don't abide by their own lease agreement, but hold residents accountable for an expired parking pass when they could have taken 2 minutes to check the resident portal to verify all of the information. They do not care about their residents, or their concerns and ignore their responsibility to provide a clean, upkept, environment. It's shameful and irresponsible and they take advantage of students.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northside apartments failed to provide a clean, safe and habitable premise as per lease agreement. Moved in on August 19, 2022. Unit was disgustingly filthy, including the kitchen appliances, cabinets, bathroom tub, toilet and sink. Grease, mold and food leftovers all over the place causing ants to migrate in the pantry. Unit should have been cleaned after previous tenants' use. Was slow to respond to complaints and maintenance orders submitted for said issues. Still waiting on some items as we speak.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 7, 2022/09/15) */
  Contact Name and Title: Caleb C*****
  Contact Phone: 4848326734
  Contact Email: cc*****@bbcgrp.com
  Hello,
  During the move-in process, the units are made ready and cleaned prior to move-in. In the instances of an occupied unit the bedroom and bathroom leased will be made ready. Due to personal belongings in common spaces, we are not able to make those ready. In this case, we were made aware of the situation in the unit and sent cleaners to clean and fix the issue. If there are any outstanding work orders please bring them to management's attention. A credit on the account was also placed as a concession for the cleaning issues. If there are other concerns please reach out to [email protected].