Customer ReviewsforEnchanted Fairies Studio LLC
59 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Adam M
5 stars06/06/2024
Step into a world where dreams take flight and magic is woven into the very fabric of existence. The Enchanted Fairies Photoshoot beckons, offering an enchanting journey into a realm where imagination knows no bounds.From the moment you step into the studio, you're transported into a realm of pure enchantment. Delicate wings, crafted with care and adorned with shimmering details, await to ***** your shoulders. Each gown, a masterpiece of fantasy and whimsy, drapes around you like a cloak of dreams, transforming you into a creature of myth and legend.As you step before the camera, you feel a sense of liberation, as though the ordinary constraints of reality have melted away, leaving only the pure essence of magic behind. The photographers guide you with skill and expertise, capturing each moment of wonder and delight as you twirl and dance amidst the studio set.Every detail has been carefully curated to evoke a sense of wonder and awe. From the delicate floral accents adorning your hair to the subtle play of light and shadow, every element of the shoot is designed to transport you to a place where anything is possible.But perhaps the most magical aspect of the Enchanting Fairy Photoshoot is the sense of camaraderie and joy that fills the air. Surrounded by like-minded souls who share your love of fantasy and whimsy, you find yourself laughing and smiling as you lose yourself in the magic of the moment.In the end, as you bid farewell to the studio and return to the world of the everyday, you carry with you a treasure trove of memories, each one a shimmering reminder of the magic that lies within us all. The Enchanted Fairies Photoshoot is not just a photoshoot; it's a journey into the heart of enchantment itself, a reminder that sometimes, the most extraordinary adventures are the ones we create for ourselves.Review from Lyn S
5 stars05/11/2024
I brought my daughter, and we had such a fun time! The photographer made us feel welcome, and the experience was truly magical. I was completely blown away with the artwork, and we gave the larger portrait as a gifts to her grandparents. They were moved to tears when they saw her portrait. We absolutely love her storybook, and the best part about it is that family members can sign her book and write special messages for her. Truly a family heirloom and treasure. I cant wait to go back with my grand baby!!!Review from Briana D
5 stars05/01/2024
Great experience my daughter was treated like a princess and her photos were amazing. The photos are an investment but the quality is amazing and Enchanted has better deals than any fine art studio we have used.Review from Jamie H
5 stars04/18/2024
Ive taken my son every year since he was 1 years old, he is now 4! Each time its like a brand new experience always with exceptional quality and service. This last time was especially magical, he really got to participate and his personality really came out! The photographer really helped with this, she had him saying positive affirmations! Truly amazing, when we came back home he told me that he had magic and just kept pointing at his pixie dust, that night he took a shower and had to wash it off, he was so sad because he thought he lost his magic. Once his pictures and story book came in the mail he was over the moon screaming that he got his magic back! The storybook is such a great reminder that his magic is always inside his heart, I will continue bringing him here year after year until he just wont let me anymore!Review from Brittney K
5 stars04/12/2024
Our session was AMAZING! The outfits, the props, the photographer, everything felt truly magical. The portraits are even better. Our story book will stay in our family for generations to come. Thank you Enchanted Fairies for our amazing experience, my kids AND I can't wait to come back!Review from Kevin V
5 stars03/29/2024
I have taken my grandson to Enchanted ****** the past 3 years. Each year the experience gets more exciting than the last. I invested in getting him a personalized storybook each year. It is honestly his favorite things. Everytime he comes over he asks me to read his storybooks to him. I love the memories this book is creating. I'm so thankful for this yearly tradition that me and my grandson get to experience together. Thank you Enchanted Fairies for not only the magical experience we have in studio, but for the memories we create!Review from Valerie P
3 stars03/18/2024
You know what I gotta say Im giving them 3 stars for the photos and experience. After that its all on me I should have had the right questions to ask because as far as Im concerned I felt pressured into buying the pictures and how I was to receive my pictures wasnt clear. I was told once I paid 1000 I would get my digital prints I asked and they told me no that was t the case then found my receipt, sent it to them and they gave me the picture I got free. That wasnt what I was promised. I cant wait to pay them off to see if I get everything I was promised so far theyve lied. And really what can I do about it but pay them off and cross my fingers. I would recommend you find the site and see the prices for yourself because you wont be the photographer is no help and youd have to wait till you have your zoom call. These pictures are pricey. 200 just for 1 sheet and it seem to be hidden very well. It isnt a scam but a great marketing scheme.Review from Tanya Z
1 star03/16/2024
Although my children had fun. For the price of what they expected in the condition of everything. And then the fact they don't tell you any prices until they take your kids pictures. You have to do a zoo meeting and then they talk prices in the first Package is Fifteen thousand dollars. Just to get the story book they offer. Three thousand five hundred dollars. Digital prince five hundred dollar per picture. I found this absolutely shocking and outrageous. Also it's not like the whole experience was so extravagant. Now knowing the prices in hindsight. I also want to note the dresses could use a good laundromat. $15,000. To get pictures!!!!!!!!!!! It cost me five hundred dollars two 810 paper photos. Sadly disappointed. Had I known it was gonna be this expensive?I wouldn't ever allow my children to have.This experience because now they're disappointed because I can't even afford a car this expense of more or less pictures. ??Enchanted Fairies Studio LLC Response
03/18/2024
Dear *****,
Thank you for taking the time to share your feedback regarding your recent experience with us at Enchanted Fairies. We're truly sorry to hear that you found the pricing of our packages to be shocking and that it did not align with your expectations.
We understand that the cost of our services may come as a surprise, especially if pricing information is not communicated upfront. We apologize for any inconvenience this may have caused. We strive to be transparent about our pricing structure and ensure that our customers are fully informed before making any decisions.
We sincerely apologize if there was any misunderstanding regarding the pricing of our packages. Your feedback is invaluable to us, and we will use it to review and improve our communication practices moving forward.
Regarding the condition of the dresses, we are sorry to hear that they did not meet your expectations. We will certainly look into this matter and take appropriate action to ensure that our costumes are always in excellent condition for our customers.
We understand your disappointment, and we want to make things right for you. Please reach out to our customer service team directly so that we can discuss your concerns further and explore potential solutions to address them.
Once again, we apologize for any inconvenience or disappointment you may have experienced, and we appreciate your feedback as it helps us to improve our services.
Sincerely, ********************* Enchanted Fairies **************** TeamReview from Deidre D
1 star03/15/2024
Bate and Switch. Full disclosure is a sham. You're told one thing regarding what you're paying for but when it's time to receive what you paid for, it's something less.Enchanted Fairies Studio LLC Response
03/18/2024
Dear ******,
Thank you for bringing your concerns to our attention regarding your recent experience with us. We're truly sorry to hear that you feel there was a discrepancy between what you were promised and what was delivered.
At Enchanted Fairies, we strive to provide clear and transparent communication with our customers regarding the services they are purchasing. We take allegations of bait-and-switch tactics very seriously and would like to address this matter promptly.
We understand the frustration that can arise when expectations are not met, and we want to assure you that it is never our intention to mislead or deceive our valued customers. We apologize if there was any misunderstanding or confusion regarding the services you received.
We would appreciate the opportunity to investigate this matter further and work towards a resolution that meets your satisfaction. Please reach out to our customer service team directly so that we can better understand your specific concerns and take appropriate action to address them.
Once again, we apologize for any inconvenience or disappointment you may have experienced, and we thank you for bringing this matter to our attention.
Sincerely, ********************* Enchanted Fairies **************** TeamReview from Nadine B
1 star03/07/2024
Worst business. I booked this experience for kids and was hassled to buy insane expensive pictures. I want a refund and spoke to client relations that they are unwilling to refund anything. Absolutely ridiculous. Please beware do not go here go to *************** or any other photography places. They are a rip off. Client relations is a joke.Enchanted Fairies Studio LLC Response
03/12/2024
Dear ******,
We acknowledge receipt of your complaint and regret any dissatisfaction you may have experienced with our services. We take customer feedback seriously and strive to address concerns promptly and professionally.
Firstly, we apologize if you felt pressured during your experience with us. It is never our intention to make our customers feel uncomfortable or obligated to make additional purchases beyond their initial booking. We appreciate your feedback in this regard and will take steps to ensure our sales process is more transparent and customer-friendly in the future.
Regarding your request for a refund, we must clarify our company policy. As you did agree and sign our policy during your purchasing zoom, our services involve the creation of customized artwork, which is not eligible for a refund due to its personalized nature. Additionally, your purchase was financed through a third-party lender, Affirm, which further complicates the refund process.
While we understand your disappointment, we must adhere to our policies to maintain fairness and consistency for all customers. We sincerely apologize if this causes any inconvenience.
Please feel free to reach out to us directly to further discuss your concerns and explore potential solutions. Your satisfaction is important to us, and we appreciate the opportunity to make amends.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
Sincerely,*********************
EC Director
Enchanted Fairies
Customer Review Rating
Average of 59 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.