Information and Alerts

Accreditation Status

This business is not BBB accredited.

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BBB Rating

Reasons for Rating

Failure to respond to 4 complaint(s) filed against business
Business has failed to resolve underlying cause(s) of a pattern of complaints

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Alert Details

This business has 1 alert.

Pattern of Complaints

On August 15, 2023, BBB notified LoneStar Medlab Laboratory LLC of concerns in consumer complaints regarding the company’s marketplace practices. Specifically, BBB identified a pattern of complaints where consumers alleged that LoneStar Medlab Laboratory LLC:

sends unsolicited COVID tests to personal residences via postal mail;

sends expired COVID tests via postal mail;

fraudulently billing respective Medicare and/or private insurance(s) for unsolicited COVID tests;

moreover, does not monitor nor respond to Customer Service requests

BBB has verified with the Texas Secretary of State that LoneStar Medlab Laboratory LLC remains active, indicating its ongoing authorization to conduct transactions. Additionally, BBB requested verification from LoneStar Medlab Laboratory LLC of multiple addresses found for operational locations. BBB received no verification for any location. However, their website remains active.

BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature. LoneStar Medlab Laboratory LLC was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints and the investigation was closed on September 5, 2023, as Failed to Respond.

Per the Federal Trade Commission, here’s what to do if you get one of these bills:

• Report it at ReportFraud.ftc.gov

• Check your Medicare Summary Notices (MSN) and Explanations of Benefits (EOB) to see if your account was billed. Statements are available by mail or online at Medicare.gov. Look for services, products, or equipment Medicare paid for that you didn’t get. Do the statements show any double charges, or things you or your doctor didn’t ask for?

• If you suspect Medicare fraud, call your healthcare provider or Medicare plan and ask for an explanation. If you aren’t satisfied with their response, call your local Senior Medicare Patrol for help filing a report or call Medicare at 1-800-MEDICARE

• Report Medicare fraud to the Health and Human Services Office of Inspector General online or at 1-800-HHS-TIPS (1-800-447-8477). It helps them track down the scammers and try to stop them.

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