ComplaintsforAmeriplan USA

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For 14 months they charged me a monthly fee, while I had cancelled service in the first month. I was actually the web designer working on their partner's site Esana Health and the only reason I signed up was for testing purposes and they told me they will cancel and refund me after the initial sign up. I had no idea I was on autobill, because the amount was low and I was not paying attention to my credit card statements. I have provided them proof and screenshot of emails to their rep, but they refused to refund me and ghosted me. No answer to my several emails.

  Business response

  12/14/2023

  December 14, 2023
  
  *****************************
  *********************************************************; 91006
  Complaint Case #: 20962194
  
  Dear ********************:
  
  AmeriPlan Corporation is in receipt of your Consumer Complaint from the Better Business Bureau.
  
  I apologize that AmeriPlan was not informed of your request to cancel on October 18, 2021.   We did not receive any of the emails you sent regarding this cancellation.
  
  In reviewing your account, we find that on or about January 23, 2023, you contacted your financial institution and disputed the October, November, December 2022, and the January 2023 charges.  It is our understanding that these funds totaling $159.80 ($39.95 per month) were returned to your Discover card.
  
  We cancelled your membership in January 2023 and there have been no further drafts. Although AmeriPlan was not notified of your request to cancel, we will honor your request and refund $399.50 to your Discover card we have on file, by the end of December 31, 2023.
  
  
  Cordially,
  ***************************, VP Operations

• Initial Complaint

  11/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've had Ameriplan for almost 20 years. It has basically been good and somewhat trouble free. Yes there have been problems in the past but they were fixed and minor in scope, without the hideous gas lighting and misinformation I received the beginning of November. Finding a provider can been difficult and I spent two full afternoons looking for a vision provider. When I couldn't they promised a call from Outlook Vision, I received a call on November 3rd from Dianne who was dismissive and directive looking for any reason that it was an error on my part. After sticking up for myself, she finally did a search and told me my area was not covered by them and would inform Ameriplan to take the listed providers off the list. I hung up, and after wondering why she just didn't do that in the first place rather than demeaning the customer. I left an emphatic message that I would be registering a complaint with BBB for her poor service. I thought better of it in a few days and made no complaint, but later I was to discover the level of vindictiveness that comes from this company. On 11/18/22 I was informed by my dentist that my plan had been denied. When I called up to find out why, they claimed I had been abusive to one of their vendors. Therefore, I had to pay full price and was publicly humiliated in the process. They did not send any notification that it was cancelled. They claimed a phone call but there is zero record on my phone of a call or message, and nothing was sent in writing. Evidently threatening to notify BBB over poor service and false information on a company website is abusive when you are a scam. When I called again, the next rep was kinder and offered to help. He said he would let me know if I could be reinstated on Monday 11/21, but never called, continuing a pattern of misinformation.. In summary issues are incorrect provider listings, inconsistent csr answers, being charged a monthly fee and not having it honored as well as unwarranted cancellation.

  Business response

  01/06/2023

  Business Response /* (1000, 5, 2022/11/30) */ Contact Name and Title: Anna ********* Contact Phone: XXXXXXXXXX Contact Email: *****@ameriplanusa.com I have attached a copy of the letter that has been mailed to Mr. **** regarding his request. Also, included are the notes from the times he contact AmeriPlan and the information from the CSR's he spoke with. Please let us know if you require any further information. Thank you, Anna ********* Consumer Response /* (3000, 7, 2022/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact of the matter is I paid my monthly fee on 11/3 in good faith, and they refused to honor it on 11/18 with zero notification. They did not call, e-mail or notify by mail of cancellation. And in tune with their rendering of falsehoods, they did not issue a credit for me for November even though they refused service for trifling egotistical reasons. In other words, I paid my monthly fee for almost an entire year, and they did not honor it. Everything else is superfluous gas lighting on their part. And it took these liars until the first of December to issue a credit for November to cover their unethical tracks without reimbursing me for the cost of the fillings on the 18th. They are sadistic-petty crooks who are arrogant enough to punish whoever finds them in the wrong, claiming to have more Doctors in their network than they really do so they can continue their sleazy con. Judging by Ameriplan's response, they have confirmed my recent opinion that they are an highly unethical organization that has no place whatsoever in the medical industry. They did not end my membership because of rudeness, a silly and petty response indeed. They ended my membership because they claim to have more people in their network than they really do and put that false information out into the public to increase the sales of their plans. When it is discovered, they obfuscate and frustrate until you give up. I did not and threatened to report them. They panicked and dropped me. And the claim that I threatened to use my lawyer, who costs $500 an hour, for a 9 dollar plan that saves me a few hundred dollars a year, demonstrates how pathetic their deceit is. And as for Riddle, I never insisted on full payment and after almost 20 years know entirely well there is never a full payment, only a discount. Additionally, their reference to a grown woman as "gal" only demonstrates their complete condescension. I called Riddle to confirm their call and spoke to the manager. She had no knowledge of it. When I mentioned Outlook Vision, the response was, "never heard of it." Besides, if Dianne was telling me the truth that there were no participants in my area and was going to notify Ameriplan after a grueling phone call, why did she call them? Is she lying, incompetent or both? Having to go to this degree of gutter lying indicates how desperate this business is and they are acting like a group of childish thugs who have been caught in the wrong. I have never heard of a company dropping someone without notice or because they threaten to report bad service and false information. They do it because they are guilty, highly unethical and are making a pathetic attempt to make their grotesquely unethical behavior justifiable. And according to some sources this is the way they do business. https://scamxposer.com/business-review/ameriplan/ They just want sheep to fleece, and because they weren't making enough money on me, I'm not worth the trouble. The fact of the matter is Ameriplan has false information on their website in order to make their network look bigger than it really is. I have had trouble finding someone before, but not the impossibility I had with vision. After spending an inordinate amount of time, their "customer service" produced some of the most horrendous doublespeak, misinformation and gas lighting - an increasingly typical response of an increasingly hierarchical and fascistic business culture where the customer is always wrong and merely exists to serve the greedy caprice of an unethical business culture. Ameriplan is just another example of the unreasonable bottom feeders that inhabit the health care industry. This is just the first step in a series of complaints that will be made about unethical business practices by this company. Business Response /* (4000, 10, 2022/12/06) */ Please see the attached letter Thank you Anna ********* Consumer Response /* (4200, 12, 2022/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This person keeps addressing me as "you" and acts like the secondhand information they are portraying is what happened, and that I am somehow subservient to this company as if I were their employee. It is not up to me to update the information on their website they should have correct in the first place without wasting my time. Bad information is business malpractice. Ameriplan's response only displays how thin skinned, sanctimonious, dishonest and condescending they, and how they continue to divert from the major issue- they terminated me without notification, and I did not know until I was informed by my dentist right before procedure after arriving at their office. Not only did they terminate after I had paid for the monthly fee for almost an entire year and without issuing a credit for November until I notified BBB, but they humiliated me publicly because they are sadistic and wanted to punish someone for daring to threaten to report them. I want reimbursement for the withheld discount from the dental procedure because I was a member in good standing. The downloaded documents demonstrate that they owe me $71.00 dollars for the discount they withheld minus the 9-dollar ruse they belatedly returned as demonstrated by the cost quoted on an appointment card and the actual bill that is downloaded as evidence instead of the he said she said game Ameriplan is playing. I am well aware it is not insurance, but that's what their script tells them to say when they get into a jam. I am also well aware that you cannot terminate someone and keep their money, and it was not a coincidence that the refund was returned after I registered a complaint. As demonstrated by the dates of the monthly refund, the only reason they refunded me the nine dollars was because I notified BBB and because they want to pretend, I was not a member on November 18 when I went to the dentist. The date of service and the date of the credit clearly demonstrate I was. They had not refunded me before the visit on the 18th and scrambled to do it when they got the complaint. All they want to do is divert from the other issues by accentuating their inability to deal pleasantly with a customer instead of talking over them and being arrogantly directive as demonstrated by their responses where the original letter from Ameriplan dared to repeat the false information given by their reps and provide it in a letter, telling me what I said by using the galling phrase -you said- as if the person writing these pathetic responses was there listening to me when all they have is second hand information from representatives who have probably been with the company less time than I have. Who are these people to tell me what I said? I am not one of their minions. They may love to hide behind the fact that they are not an insurance company and a discount, but that is exactly how they get away with not being regulated out of existence and how they get away with treating people like garbage. When I called in November, the first associate told me he would contact Outlook Vision for me. The second said they would not and rudely interrupt me every time I tried to finish a sentence and refused to let me finish. When I contacted Outlook Vision, they wanted me to do what I already had done. When I objected, they looked for some other excuse and refused to take any responsibility for the confusion until they looked for providers in my area. Why they didn't look up providers in my area and tell me right away was a grotesque waste of both of our times, something as incomprehensible as why they called Riddle if they did not have carriers in the area. I'm not a hamster for them to put on a wheel so they can watch me go round and round. Additionally, if the "tirade(s)" was so bad, why didn't they hang up? They didn't and they vindictively refused me at the point of procedure because I called back and threatened to report them to agencies like the BBB for bad information they admitted to. It is a civic duty to report bad business procedures and service to warn others, and it is unethical to try and prevent it through abusive public humiliation at a point of practice. They didn't ask for my patience or understanding. They were directive, interrupted, and were rude using passive-agressive-authoritarian tones to disguise their failings, resulting in unprincipled and unscrupulous vengeance to a petty degree. They want to wield power and punish as if they have moral authority, but they have demonstrated zero scruples. Evidently Ameriplan thinks people should bow and act obsequiously as they provide shabby information and shabby service. If you can't threaten to use BBB as well as other services to report bad behavior without being terminated, what recourse does a customer have? None, and that's exactly what businesses like Ameriplan want- a free for all where business can be as incompetent as they want to be without recourse or responsibility. They are highly unethical, irresponsible and sadistic incompetents who want sheep they can abuse. If they think thirty years in business is an indication of ethical behavior, they are either highly naïve or more likely disingenuous and manipulative. They render no apology for their bad information and only excuses as if they are on a higher level. Their pomposity and vindictiveness are loathsome and demonstrate how unfit they are for the marketplace in any way shape or form. A business or individual should never humiliate anyone publicly under any circumstances period. The interruptions by their agents, lack of apology for poor information, lies and vindictiveness not only demonstrates their poor ethics and immorality, but it also demonstrates they are dangerously sociopathic and hierarchical. And now, when I can see their response digitally, they are sending me letters. Why didn't they do that when they cancelled me? They want to punish because they got caught beefing up a list of offices with names that never have heard of them to give the illusion that they have more participants than they really do. In short, they owe me $71.00 dollars, written apologies from the two managers, reinstatement and a verifiable list of participants in their network that does not cost me hours of my time to confirm.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩