ComplaintsforRevital U
CBD Oil
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Complaint Details
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Initial Complaint
01/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 11/29/23 an unauthorized payment was made to WWW.REVITALSUPPLIES.CO ************ ** I did not order anything from this company. Contacting the company has been very difficult and I want my money back.Initial Complaint
07/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been a customer of theirs for three years. On July 4 they took out my monthly payment of $46 and they never sent my product when I called. They said there was a shortage of smart coffee and they could give me smart cocoa instead I told them that my order was smart cocoa and they told me that they didnt understand why it hadnt been shipped as it was not back ordered and they would ************** out immediately, the next day it wasnt shipped I called again. I was promised a prompt response and I would receive an email. I called every day for six days nobody would fix it and nobody would send me my product. My email that I received simply stated every time on my generated ticket that they could not resolve my issue over the phone , the time continued and nobody would send me my product no matter how many attempts I made and asking them to do so but they would not explain to me why they were not shipping my product. I called today on the 15th and asked them if they could not explain to me why they werent shipping my product , or tell me when my product would be shipped I asked for a credit onto my account for the month as this is not the first time they have done this to me the last time they credited my account and gave me my month subscription for free. When I asked for a credit, the customer service was rude and completely canceled my subscription when I checked my account and I see my subscription has been canceled. I called backand asked them why and told him that I wanted my product. I was told I would have to re-sign back up and pay them $46 more to get it. I told him why would I pay you $46 more when you already have my other $46 I have yet to get back and still no product. Plus, how was I going to get a delivery of a product that I already paid for and you hadnt delivered yet I was simply told I dont know I want this company to provide me with my product and credit me for that month. A loyal customer a three-year should not be treated like this.Business response
08/23/2023
We apologize for the issue Ms. **** experienced with her order and the subsequent customer service she received. We strive to provide the best service possible and, in this situation, we fell short of this goal in how communicated Ms. ***** order status.
Unfortunately, we ran out of all cocoa after Ms. ***** order was processed and were unable to fulfill her order, so the order was canceled,and Ms. **** was refunded in full on 7/14/2023 back to her method of payment. This refund should have appeared in her account in 3-5 days after being processed based on her financial institution. This refund canceled the order we were not going to be able to fulfill and inadvertently all future cocoa orders.
Currently, all our Smart products are being reformulated,and are out of stock. We would be happy to send her one of our other in-stock products at no charge and will reach out to her on 8/24/2023 to arrange for delivery.
Thank you,
*************************
Operations MangerCustomer response
09/05/2023
I received a product from the company and I appreciate that they tried to make this better. I am satisfied with how they handled it now and I appreciate you willing to help me.Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1st email sent to them From: ****** ***** <**********************> Sent: Monday, March 23, 2020 8:21 AM To: [email protected]Business response
06/17/2022
Business Response /* (1000, 5, 2022/05/13) */ On 9/5/2019, Ms. ***** created a Brand Influencer account with Revital U. On 3/23/2020, Ms. ***** contacted us and indicated that she wanted the back office subscription stopped for her influencer account. From: ****** ***** Sent: Monday, March 23, 2020 8:21 AM To: [email protected] Subject: Re: TUNE IN TONIGHT ' to learn how Revital U products can support your Immunity and Energ I tried to call customer support but got no answer. I want the $29.99 back office charge coming automatically out of my checking discontinued! On 3/23/2020, the charge for her back office subscription was stopped and had not further charges related to her account. On 6/23/2020, Ms. ***** contacted us again to cancel her entire Brand Influencer account. We responded on 6/24: ed 06/24/2020 8:11:56 Hello Bonnie, We have cancelled your BI account and any charges related to the account #********. Thank you, Revital U Support In her October 13, 2021 communication, she provided her Brand Influencer account for confirmation: From: ****** ***** Sent: Wednesday, October 13, 2021 12:34 PM To: revital U Subject: CANCEL AUTO PAYMENT I have not ordered or wanted a membership in Revital U for over a year. I cancelled my membership however, $29.99 continues to be taken out of my checking account. I want this stopped immediately or I will have to get action through the Better Business Bureau. the website I initially was given but can no longer access was ******************************* My Influencer number was !******* After each contact since, we informed her that we were no longer billing her influencer account and requested additional information as we were not processing any billings related to her Brand Influencer account. On 4/18/2022 Ms. ***** contacted us once again stating that she continued to be charged. On 4/19, we contacted Ms. ***** once again informing her that we have not processed any activity relating to her Influencer account and requested the last 4 digits of the card being charged. On 4/23/2022 Ms. ***** responded providing us with the account ending in ****. We reviewed all company transactions for card ending in **** and found no charges related to Ms. ***** and cards ending in **** or any additional charges related to her Brand Influencer account provided. Without being notified by Ms. ***** of any additional accounts, we began a review of Ms. *****'s business activity while she was an independent representative of ours. During this audit we found that Ms. ***** enrolled an additional person to assist her in growing her business by the name of ***** ********. We found that Ms. ***** paid for Ms. ********'s enrollment on 10/17/2019 using card ending in ****. As part of this enrollment, Ms. ***** placed her card as authorized on Ms. ********'s account. Ms. ********'s account, ********, remains open as there has been no contact to close the account as required. Part of the account is a Virtual Office with a monthly charge, charged to the card placed on the account. We continued to provide the Virtual Office to Ms. ******** through the approved billing. Based on the following: 1. Ms. ***** disclosed her account, i*******, but not account ******** under an unrelated name to Ms. *****. 2. Ms. ***** failed to provide us with the information needed to locate the account under a third party name. 3. Ms. ***** never provided us with card ending in **** for us to find the transactions in question. This card is different than the card Ms. ***** had on her Brand Influencer account which ended in ****. 4. We provided the service to Ms. ******** that was being billed to an authorized card. A full refund is not eligible for the services that have been provided, however as a courtesy to Ms. *****, we have refunded 90 days of transactions. We performed our due diligence based on the information provided by Ms. ***** and should not have this issue reflected on our account.Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have had 4 payments of 47.45 taken from my bank account. I tried to call and cancel the first one and never received a call back. Then on December 1st 2 more payments were taken out of my account. I have not received any products except for the first order. Please can you help me. ***** ****** *** ******* ** *********** ** XXXXXBusiness response
02/17/2022
Business Response /* (1000, 7, 2022/01/13) */ Hello, It appears that this claim is not applicable to our company. We have conducted searches by: -Name -email -phone and have returned no results. I have attached screen shots for each. I also ran a shipment report to the zip code provided. As of 1/13/2022 our last shipment to the zip code XXXXX was in April of 2020. We will need the customer id number which is available on any invoice emailed to assist in reviewing this any further as the complainant does not appear to be one of our customers. Thank you.Initial Complaint
12/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Please stop charging on my credit card shipping fees and the products I did not order. There should not be any shipping fees as stated by your sales person. Not only you charged my credit card on 12/16/2021 extra shipping fees, you ordered Slim Tea without my permission and charged on my credit card. The slim tea gave me health issues also. Please stop ordering other products without my permission and stop charging shipping fees.Business response
02/17/2022
Business Response /* (1000, 7, 2022/01/13) */ On 11/15/2022 ***** logged into her account and initially added coffee to her monthly order and subsequently changed that to the Slim Tea mentioned. She then changed the billing date on this order from 11/18 to 11/16. This shipment processed and was received as requested. When ***** did not cancel the Slim Tea, it processed on the monthly program as it should on 12/16 (Order History Attached) as an authorized transaction. The shipping discount mentioned is after 3 consecutive billings of $70 or more which is outlined on the website (Attached). The order processed on 12/16/2021 was the second in the over $70, and did not qualify at this time for the $5.00 discount. On 12/16/2021, 09:25 AM, ***** contacted our customer service team upset about the order charge stating that she did not order the tea. The customer service agent at that time, cancelled the payment in full along with the monthly order that ***** established for the tea. The charge for the entire order, $80.73, was voided out and no funds were collected from her. She still received the entire order on 12/20 for free. This case should not be reflected on us due to it being resolved prior to complaint, which was not valid, and resolution request was completed at time she contacted us. 1.) ***** established the monthly order for Slim Tea and did not cancel it prior to next monthly billing. This was cancelled on 12/16 so there will be no further charges for this product. 2.) The shipping fee discount, as outlined on website, will not longer apply as the order will be below $70 so shipping will be charged per normal order process- ***** is aware of shipping charge as she has 10 orders from 7/27/2019 to 10/5/2021 all with the shipping charge. 3.) ***** requested in complaint to have a resolution of a Billing Adjustment. As stated, this already completed on 12/16/2021 for the entire order, not just for the tea and shipping, effectively giving her the entire order for free. AS the complaint is not time stamped, will assume this was completed prior to complaint being filed.Initial Complaint
10/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have tried to cancel my monthly subscription and cancel my entire account with this company for months. I continue to get billed and money taken from me for a product I do not want. This company makes it impossible to cancel anything. I have tried a ticket number along with phone calls. I've never actually gotten to speak to someone on the phone. The line is always busy or not working at all. There is no way to even take your credit/debt card information off of their site. You are required to have a number in it at all times. It says you can remove or hold an order but the website physically does not allow you to click on it. This company is a scam and I want a refund of my monthly subscription money and I want to CANCEL MY ENTIRE ACCOUNT!!!!Business response
12/30/2021
Business Response /* (1000, 5, 2021/11/08) */ Dear Sir or Madam, Thank you for the opportunity to respond to Ariel. We have checked our records and have found that Ariel had contacted us 1 time regarding her desire to cancel and her subscription and account. On 10/24/21 she submitted the following ticket request: Sun 10/24/2021 17:06:49 I want to cancel my subscriptions and my account. I no longer want to be active on this site. At no point was a request made for a refund for the order that was processed on 10/24/2021 at 10:15am for a monthly subscription that she requested until issuing this complaint to the BBB. We replied to her ticket on 10/25 and again on 10/28, both times with no response from Ariel. Her account and future orders were cancelled on 10/28. Please note, that Ariel agreed via a click thru authorization that "I understand that I am enrolling in a monthly shipment program at discounted pricing that will automatically process every 30 days. I may cancel my recurring order any time prior to an order being processed." and that her request came multiple hours after the order was processed. If Ariel wishes to contact our customer service team, they will arrange for her to return the product and have a refund issued once it has been received back in. Thank you.Initial Complaint
06/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have tried to contact this company numerous times to stop them from taking money from my account for a service I no longer want. The phone number they give you hangs up on you and it is impossible to get a real person. Today they took another payment from me because it is impossible to cancel. I have sent emails and messages on Facebook. I am hoping by contact the BBB they will take notice and finally contact me. I feel this company is a scam and people should be informed.Business response
09/02/2021
Business Response /* (1000, 5, 2021/06/15) */ Dear Sir or Madame, Revital U strives to address all issues and concerns in a timely manner. We provide our customers and Brand Influencers with an email address and telephone number for customer services. Additionally, customers and Brand influencers are able to submit tickets directly to our customer support team from their replicated websites. We can confirm that we received a call and a ticket submission from Ms. ******* on 6/14 and the issue was resolved with a full refund being made.. Best, Revital U Consumer Response /* (3000, 7, 2021/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) A full refund has not been made and I called them about this yesterday. Revital U charged me $29.99 for an office I tried to cancel well before the money was taken but they were not taking phone calls. The amount they refunded me was only $21.25. So they shorted my refund. When I contacted them they were rude and blamed my bank. I called my bank and my bank confirmed Revital U did not refund $29.99 the amount was $21.25 so this issue is not resolved. When I called Revital U back they were rude and told me a ticket was created and I would have to wait for someone to get back to me. At that time I let them know I would be filing a complaint with the Better Business Bureau. I want my entire $29.99 refunded to me. Not this partial refund they claim should take care of my issue. This is not the first time I have had refund issues with this company. They truly make it impossible to do business with them. A true scam. Business Response /* (4000, 9, 2021/06/17) */ Dear Sir or Madame, The merchant account shows that this transaction was voided and refunded before it settled. I was also advised that a screen shot from the merchant account was sent to Ms. ******* via a Facebook chat she had with one of our support members. Best, Revital U Consumer Response /* (3000, 11, 2021/06/18) */ I want my money refunded from Revital U. They took money for my office that I tried cancelling. If they are a reputable company why are they stealing my refund from me. Sending me a screen shot showing a voided refund is not a refund. I want my money back and my account credited for $29.99. If they say it was voided why are they not refunding my money and making sure I get my refund? Is this how they make money by stealing from people that use to sell their products? Do I need to hire a lawyer? Sent from Yahoo Mail on AndroidInitial Complaint
05/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted Revital U through their support "ticket" in order to cancel my monthly subscription for their "Smart Coffee". I contacted them first on April 21, 2021 with the request to happen prior to my next shipping date and received no response. I contacted them again on April 22, 2021 with the same request. Again, no response. I received an email last night saying my order shipped (May 4, 2021). I therefore, contacted them a third time with the request as well as informing them I would be contacting the BBB about the matter. I want to be reimbursed for this month's subscription as well as cancelling this subscription. Attached you will find a pdf of the attempts made at contacting the company.Business response
06/15/2021
Business Response /* (1000, 5, 2021/05/06) */ Dear Sir or Madame, We have looked into this issue and see that Ms. ****'s did submit a request on April 21st.. Our goal is to answer all tickets within 24-48 hours during the work week, however this ticket was missed which resulted in the monthly order not being cancelled before it processed. We are looking into this and want to apologize to Ms. ***** for this oversight. The database shows that this order was fully refunded yesterday. We can also confirm that all monthly orders were cancelled. As an aside, Revital U also provides a telephone number for customer service and we encourage customers to reach out if they have any concerns or require assistance. Sincerely, Revital U
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Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.