Customer ReviewsforRealManage

This company is a joke. They do not follow up with their residents on anything.

Thank you for sharing your feedback with us. We take your concerns seriously and are committed to enhancing our resident communication processes. Your input helps us improve, and we invite you to reach out to ************************************* with any specific issues you'd like us to address.

By far the most worthless so called association I have ever dealt with. A simple issue I have brought up concerning some wood damage on my condo is still an unresolved issue after 2 years of back & forth with multiple property managers giving promises to take care of it but never getting anything done nor reaching out back to me even after leaving multiple ******************* for any status.

We sincerely apologize for the frustration you've experienced. Rest assured, addressing your concern is our priority, and we're committed to resolving it promptly. Please email us directly at ************************************* with your contact information, and we'll ensure immediate attention to your matter.

this company is horrible. they charge $300 a month to tell me that it will take 5-7 business days to call me back, to NOT give me the local offices phone number because they're not allowed. to say that they will TRY to have them reach out to me regarding the fence knocked over by wind, uprooted COMPLETELY from the ground, hitting my neighbors ac unit and the houses. i've put in service requests and get no word back. we've had them since january of this year. what am i paying a car payment amount for? $300 to not be allowed to have the local offices phone number.

We apologize for the inconvenience you've faced. We're actively investigating the delay in addressing your fence concerns and are committed to resolving the issue promptly. Please reach out to ************************************* for assistance. 

If I could give 0 stars I would. They charged us more for fixing our roof ( they took out loans)but have not done so even after 1 year. They said they fix the roof in the fall but it is now winter ****. They keep brushing us off about the roof but have the time to send notices for cosmetic "violations". For the roof , if we were to move we would the remaining balance on the loan they took out to fix it even though they haven't started the job

I called customer service 1-24-24 and spoke to ****** and asked her why my recurring payment for *** had not posted and why was I charged $4 interest and $10.66 late fee? She said she did not know why as everything looked correct. She then said why dont you go ahead and pay me the $266.55 for ******* and I will get you credited back the $14.66 that you should NOT have been charged. I said ok and provided my routing and account number to set up the payment. She gave me a confirmation # of ******** for payment. Now they will you not refund my money when I set my account up correctly and the system failed to work. This is totally unfair and makes me angry.I have always paid my dues on time and the system for auto payments and the management has changed a couple times over the last few years. Everything is so confusing to keep up with. Who is Hyde Park, CiraNet, ********* ************************** Real Manage, etc. and how are they all connected???Property owners like me that are trying to do the right thing and set things up correctly are getting dinged unfairly. I am proud to have an 850 credit score and pay my bills timely and still get dinged because of this confusing system you all have installed. I can only imagine that the people that are not as good with their finances are getting dinged like crazy for tons of unnecessary charges. Someone if making a killing off these fees and its just not right to make a blanket statement that we dont return fees. I have left voice mails and sent emails to ************************* and ******************************* and they will not call me back. No one will give you a direct email or phone number. They just give you a generic email to a group and the main office number where no one can help you. Now as of today, they drafted my account again the full amount so I have a huge credit on my account. Do you really think I should be happy to just let you steal money out of my pocket and now double draft me for my monthly dues?

We have done extensive research on ********************** account.  ****************** set up an *** draft in November for his assessments and it was drafted in December.  In January, there was a system-wide glitch that did not pull the *** for the period ********************** draft was scheduled to be drafted.  It was noted and the drafts did post, but it was later than usual which caused the late fee and finance charges.  We have waived those charges for ****************** and with his extra payment, no draft will be drafted from his account for February.  In March, the draft will continue at the regularly scheduled time.  We apologize for the inconvenience.

We have done extensive research on ********************** account.  ****************** set up an *** draft in November for his assessments and it was drafted in December.  In January, there was a system-wide glitch that did not pull the *** for the period ********************** draft was scheduled to be drafted.  It was noted and the drafts did post, but it was later than usual which caused the late fee and finance charges.  We have waived those charges for ****************** and with his extra payment, no draft will be drafted from his account for February.  In March, the draft will continue at the regularly scheduled time.  We apologize for the inconvenience.

Run, *******, Run. Don't waste your time with this outfit. No accountability, won't perform as represented, refuse to provide accounting for our funds. Horrible company.