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Find a Location

Armbrust American has 1 locations, listed below.

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    Business ProfileforArmbrust American

    Medical Supplies
    BBB accredited business

    Current Alerts For This Business

    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising.  These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges.  BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements. 

    On September 26, 2023, BBB contacted Armbrust American regarding advertised claims on their website: https:www.armbrustusa.com.  Armbrust American advertises their breathe99 masks and breathe99 Elastomeric masks are eco-friendly.  

    Specifically, Armbrust American advertises "Breathe99's mask is an eco-friendly solution for protecting your respiratory health against pet dander, biologics, allergens, vehicle emissions, and wildfire smoke."

    "The elastomeric mask offers an incredibly comfortable fit, with a full face seal that has up to 99.6% filtration at 0.1 micron, according to independent testing. Plus, it's made from durable materials that can be washed and reused hundreds of times, which reduces waste by up to 80%. Breathe99 is the most convenient, eco-friendly, and comfortable solution for keeping particulates out of your lungs – and still proudly American-made."

    BBB Code of Advertising states advertisers should not make broad, unqualified general environmental benefit claims like, “green” or “eco-friendly.”  Advertisers must qualify general claims with specific environmental benefits.  Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims.  Qualifications for any claim must be clear, conspicuous, and understandable.  The benefit qualifications should be significant and must not highlight small or unimportant benefits. 

    BBB requested Armbrust American to substantiate with scientific or other evidence qualifying the environment-friendly claims or discontinue the advertised statements.  

    Armbrust American modified the advertisement to discontinue the term "eco-friendly."

    BBB also requested Armbrust American to substantiate their "Made in the USA" claims.  Armbrust American responded that they produce their meltblown for their masks.  BBB requested Armbrust American provide substantiation of where the materials of their meltblown including thermoplastic resin, meltblown, and any other material to manufacture masks were supplied from and the origination of the material.

    Armbrust American replied with claims masks were reusable reducing the amount of waste. 

    On January 30, 2024, Armbrust American also provided certification from SafeSource Direct confirming that all KN95 respirators manufactured for Armbrust Inc. by SafeSource Direct are in compliance with Made in America, Buy American, TAA and Berry Amendment made exclusively at the SafeSource Direct factories in Louisiana.

    At-a-glance

    Customer Reviews

    4.69/5stars

    Average of 275 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/21/2024

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    ACI, Aegle N95, Armbrust masks, disposable masks, kids masks, KN95 masks, N95, Pediatric masks, Protex, respirators, Aegle , Armbrust American, DemeTECH, Gerson 3230, KN95, mask sampler, N95 masks, Protective Health Gear, Surgical masks

    Business Details

    Location of This Business
    1011 Old McDade Rd, Elgin, TX 78621-3118
    BBB File Opened:
    5/26/2020
    Years in Business:
    3
    Business Started:
    5/1/2020
    Business Incorporated:
    6/18/2020
    Accredited Since:
    2/21/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • FDA Registration Number: 3016866909

      FDA Operator Number: 10073694

      FEI Number: 3016866909

      https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfRL/rl.cfm?start_search=1&OwnerOperatorNumber=10073694

    Type of Entity:
    Corporation
    Number of Employees:
    35
    Related Businesses
    Business Management
    • Mr. Philip Quick, Director of Customer Service
    • Mr. Lloyd Armbrust Jr., Director
    Contact Information

    Principal

    • Mr. Lloyd Armbrust Jr., Director

    Customer Contact

    • Mr. Philip Quick, Director of Customer Service

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2022

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    I ordered some N95 face mask several months ago and never received the masks. On the routing number Armbrust sent me the post office showed that a mailing document had been created and that the post office was waiting receipt of the product. I filled a complaint with my credit card for a refund. I received a page long email from them listing all the problems that they had-insufficient staff, such a large volume of orders and finally that the post office was too small to handle the volume. They offered a refund so I dropped the credit card complaint. I then asked for a refund and was told their record shows that the complaint is still showing up and that they couldnt issue a refund even though I had dropped the complaint. Six months later I havent received the masks or a refund. I also asked them to just send me a check and thats not happened. The reputation of this company is BAD! Buyer beware!
    Read More

    Customer Reviews

    275 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sudhir P

    1 star

    04/18/2024

    Armburst changed the specifications of their KN95 masks without notification on their website and the new batch of masks no longer fit properly and are unusable. I contacted them to initiate a return and requested they cover the shipping cost, but they were NOT agreeable. Very disappointed at the customer service and sticking the cost to me for a manufacturing issue/change on their end.

    Local BBB

    BBB serving the Heart of Texas

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