Business ProfileforPacesetter Homes

We chose Pacesetters after looking at the model home and speaking with the very eager representative.Our issues begun when we were notified by the representative that the foundation was being poured during our weekly update.At that time, the representative was informed again that the pipe for the floor receptacle was not laid down and the island receptacle pipe was covered.Foundation was poured, and issues was not addressed. Months later the foundation had to be broken and patched for the pipe to be done. the flex pipe on the frame side of the house to the island receptacle is still uncovered. They had to cut out part of that framing to find the pipe. Another issue is the sofit and roof siding on the left side of the house is crooked.Was due to meet with the builder and the representative on July 28 to discuss the issues, but meeting was rescheduled to August 1st.That appointment had to be rescheduled again.Finally met with the builder and representee on Aug 7 to discuss some of the issues that we were unhappy with.On top the building issues we were told then about the switch for the smart system.If we wanted it moved it would cost us more money. Which totally went against what we were told at the electrical meeting in the beginning. The gentleman who met with us was the one to discuss and suggested and no extra charges were noted at the time. the representative expressed don't worry about it, you will like it once its complete.At this meeting it was discussed where the location of the steps in the back would be.Another thing that wasn't followed on the plan. They were poured in the wrong place. Notified the representative and here again he would take care of it.When they broke them down it cracked the cemenet on back porch..It seemed that plans are not being followed. Now that we are expressing how unhappy we were about the way things were going the representative stopped giving updates as promptly.Extremely worried and frustrated about all the construction issues. On August 26 we met back at the model home another discussion that ended up with what the representative telling us don't worry, you will love it once it's complete. Anything can look beautiful on the outside but still have things wrong on the inside. Being beautiful doesn't take away the worry of poor quality of the build.He agreed that communication was not the best and he agreed that he would start checking things more. We left there with many doubts.After walking the home that day we noticed the main support wall is crocked.Another issue added to the list.Due to the quality with the construction we decided that this was not the home for us.We scheduled a sit-down with representative to end the contract. At this meeting we were basically told that our home was 95 percent one of the best builds at this time and yet again were toldwe would love it once complete.When speaking about ending the contract and asking for our ******* money back. It took two weeks for representative to get back with us and yet again we reached out first. We were declined. Because it was in the contract. We explained that there were a lot of things in the plan and signed with the contract that wasn't acknowledged. We didn't end the contract because of personal issues. We ended the contract because of the poor quality of the work being done. As a disabled veteran who has served this country, I feel that I should get the best I can for my money. Due to the numerous of construction issues this far, I do not feel that I am. The poor quality from the Pacesetters contractors caused the issues, and the representative did not manage the project well. I want a home that I know that the construction is done well and a company that represents the complete process not just the end result. I do not feel nor agree with my ******* money not being refunded due to Pacesetter's poor governance.