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Business Profile

New Car Dealers

Kelly Grimsley Auto Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kelly Grimsley Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kelly Grimsley Auto Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 101 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a car from them. Havent gotten my plates in almost a year. I need help. I dont know what to do. They wrote down a trade in on a vehicle I had and didnt take the vehicle.

    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a car March 3 2025, we did a trade in plus ******* down. Our car wasnt paid off and I guess the ******* never went toward our new car. We have just got the run around when we were able to speak to someone.We are out of car now because, we dont have tags and registration and our credit has taken a plunge due to Kelly Grimsley Kia **** Group.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29, 2024, I purchased a 2023 dodge challenger from Kelly grimsley **** I traded in a 2007 maroon hummer h2 that had been paid off. I received temp tags. Every 3 months, I returned to the dealership to get info on permanent tags. They gave excuses and another temp tag. This happened 4 times. I called to get repairs made under warranty and was told that the car is not in my name. This was last week.

    • Initial Complaint

      Date:06/24/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new car in March 2025. Dealership has not paid off my trade in and now I have two vehicle payments one for the trade in and the new vehicle to avoid getting my credit ruined. They haven't processed the paperwork for the TT&L on the new vehicle, no license plates or registration.

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my concern regarding the status of my vehicle, which I financed in November 28, 2024. As of today, June 2025, I have not received my license plates, and I recently discovered that my vehicle is still not registered and appears as "not sold" in the system.Over the past several months, I have made multiple attempts to follow up by phone with your office and the dealership. However, each time I am told either that the plates will arrive soon or that the department is behind. Unfortunately, no clear resolution or timeline has been provided, and the issue remains unresolved. This ongoing delay is causing serious inconvenience and concern, especially given that I am making regular payments on a vehicle that is technically not registered in my name.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/21/2025 I did a trade in at Kelly Grimsley **** I also gave them ******** down payment. Today June 19th they still haven't payed my trade- in off . I still don't have my license plates

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friend ***** ******** ************ in ******, ***** bought a car cash from Kelly Grimsley in August 2024. He never got his title nor permanent tags. Right now he has an expired 12/32/24 paper tag only. He was medically unable to follow up in September-February for tags/title. He lives in an apartment and was initially informed his car would be towed for no tags, but I got them to not do this. ***** is elderly and has had a stroke, not sure if he will drive but needs tags/title to move forward either anything concerning the car. An online Dealer Complaint was filed last week with ***.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traded my car that was still owed for another car at Kelly Grimsley and they did not pay the car as they should have since January 2025 I still have not gottten my permanent car plates either

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a vehicle January ******************************************************************************************************************************************************************* per contract I have the new vehicle financed through **************** and they have not received any title from Kelly

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a *** K4 on February 1, 2025. I traded in my 2010 Porsche Panamera. *** has not paid of the trade in as of today. They have not registered my vehicle in ** and I still have no plates. I have emailed numerous times and no one will respond. The salesman will not answer his phone or emails. I have reached out to all of the departments and no one will return a call. They are ruining my credit and I am 22 years old. This dealership is still selling cars even though the feds have shut them down and they have been ordered to stop.

    This business is not BBB accredited.

    revoked BBB accredited business seal

    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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