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Business Profile

Moving and Storage Companies

Brothers Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner is an incompetent piece of junk. Taking rocks that another business had as memory rocks for people that have passed away or animals that have passed away and threw them into the ocean repetitively while on video. Go the TikTok type in the name of the business I guarantee you'll pop up.

    Business Response

    Date: 05/21/2025

    This is false. We have no record of Mr. ****** being a customer.

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired company to move belongings from previous home to current home. 2/3 crew members sent to work seemed to be under the influence. During the move said crew members broke an our kitchen refrigerator and television. The crew leader admitted to breaking and provided in detail how it happened. Company is refusing reimbursement for replacement of these items.

    Business Response

    Date: 08/19/2024

    All of our employees are background checked and highly vetted. Per the signed contract and estimate, this customer agreed on our $.60 per pound insurance valuation. An offer of $334.00 (which includes $100 over our liability) was presented to the customer via our claims department (focus ********************** solution) with no response from the customer as of yet.

    Customer Answer

    Date: 08/19/2024

    Complaint: 22163951

    I am rejecting this response because:

    this company has zero integrity and is a huge joke and Im certain their employee was doing drugs in my bathroom before he broke my belongings 


    Regards,

    *************************

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, 2022, I placed my trust on this company Brothers moving & storage to store our household electronics, furniture, and other personal items while we moved to ************. I spoke to *********************** about my situation In which she Sympathize by asking the owner if they could possibly help me move my things at a lower cost. *********************** had not fully put the amount of things in the system to avoid more cost. I ended up paying 4 hours worth of moving fees $234 an hour to take my items to storage unit provided by Brothers moving& storage located 306 e ******************************************* I paid $180 per month on time to keep my items safe in their care in their unit.On May 22, 2023, when I received my items back, I noticed several items missing. All 5 tv's, a Handgun, brand name clothes, shoes, perfumes, boxing bag, printers, kitchen appliances, silverwear, incomplete furniture, including all of my Work supplies as a licensed beautician. All items totaling an amount of no less than 20 thousand dollars. I have called this company on multiple occasions, they do not answer and the person I was finally able to get through to informed me that they will call me back with information on my items and yet it has been over two weeks with no information. As a client who personally chose them for business, paid and placed my trust and yet did not receive all of my items, this is the worst experience as I feel robbed and violated by this company. They are not taking this as serious as it is to me and my children who's items are also missing. This shouldn't be happening to anyone, this business is expensive yet careless and negligent. This company should be investigated as it is of high concern what this business is doing with clients personal items to not even have information on the location of such items. This company is careless and getting away with breach of contract and thievery.

    Business Response

    Date: 06/06/2023

    Hello, 


    We started a claim with ****************, however, we are still waiting for her to provide proper documentation.   Thank you

    Customer Answer

    Date: 06/15/2023

    Complaint: 20137556

    I am rejecting this response because: I have filed. 

    Regards,

    *********************

  • Initial Complaint

    Date:09/09/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/12/22, I signed a contract with Brothers Moving and Storage to assist with moving my furniture and household goods from ******, *****, to ********, **. I was provided a quote for $5,629.79 and sent an email on 09/02/22 saying I had to pay before my delivery could be made, scheduled for 09/05/22.On 08/25/22 I was contacted by a representative from AAA/Nationals *************) about my load. I removed my refrigerator and storage shed at that time. I also provided my delivery **************** in ********. On 08/31/22, I received an email with a new quote of $4,379.27 for ******, *****, to ********, **.The driver (******* ************) arrived on 09/01/22 and picked up my items from my home. I asked ******* about the new quote and what I needed to pay. He said he did not know. He also said he would contact me to confirm my delivery to ********, **, on 09/05/22, expected between 8:00 am-9:00 am. I contacted Brothers Moving and Storage via email (***************************, ***********************************************************/************ and ************) for clarity on the correct quote. I was told I still had to pay $5,629.79 because of an error on their part. I was then told that any changes to my load would have had to be made through National *** Lines, which I was not informed of when I made my agreement and do not see on the signed contract. I paid the total amount of $5,629.79 on 09/01/22 at 2:44 pm from my Regions account.On 09/05/22, I was contacted by the driver, who said his truck was broken down but would be at least a day or more and I would be contacted. Brothers charges fees to customers for wait times/delays, extra labor, overtime loading, etc. I emailed Brothers Moving and Storage and asked how issues impact customers for Brothers errors/delays. They do not have a policy available on their contract for customers to know how we are affected by delays on their part. They do not have a visible policy for customer protocols to resolve similar matters.

    Business Response

    Date: 05/21/2025

    This move was not conducted by Brothers Moving and Storage. This move was conducted by a vanline that Brother's is not associated with.

Brothers Moving & Storage is NOT a BBB Accredited Business.

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