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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We were asked to prepay for translation services for a court hearing, which we did, and no translator showed up. We have repeatedly contacted *****, the owner of this business, asking for a refund. Multiple calls and emails to no avail. He does not return calls or emails and has not refunded for services not provided. Aside from the monetary loss, it inconvenienced the court, our client, the prosecuting attorney and our attorney. I would think the refund of the required prepayment would be an easy thing to do.Business response
01/19/2024
On several occasions we asked for their banking information but never received a reply.
As soon as that information is provided the refund will be processed the same day via ACH
As for the Interpreter not being available, they asked for a Chin interpreter 3 days before the start of the hearing.
Due the rarity of the language and the short timeframe, none of our Chin interpreters were available on such short notice.
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Contact Information
1705 Havenwood Blvd
New Braunfels, TX 78132-4115
Business hours
Today,Closed
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.