ComplaintsforPruvit

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  As of April 8 I have not received my March order. **************** is sorely lacking. I just want to be finished with Prvit.

  

  Business response

  04/15/2024

  Dear ******,
  Thank you for reaching out to us. Ugh! We apologize that your March order has still not yet reached you and want to reassure you that it is on the way. 
  

  Our customer service team members were able to respond to you within one hour of your initial email to us on March 27th to help dig in and we unfortunately did not receive a response from you. When your additional emails came through on April 8th, you received another response from us within about one hour. By that date, we realized your shipment was involved in an unfortunate loss of a palette by the shipping carrier DHL and we initiated a reship of your order that very same day.  
  

  A new package was shipped for  you on April 8th and it is currently set to arrive on April 18th. Again, we realize that this loss of your package by the carrier created an inconvenience for you and as such we have refunded $100 from your order. Should you receive the order and want to return it for a full refund, we would be more than happy to work with you on that!
  

  Sincerely,
  The Pruvit Customer Support Team
  

  
  

  Customer response

  04/16/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order the product, signed up for smart ship and I can even get into the account to cancel. When I say I forgot my username it tells me to enter my phone and then say account does not exist. So I enter my email at which point it want my username which is what I am trying to find. Totally a scam I can even call customer service because there is no pho number available. And I have 48 hours to cancel and stop them from. Charging me for mor product which I don't want any more.

  

  Business response

  03/05/2024

  Hi *******,

  Attached are the replies we sent to you today in order for you to access your account and acknowledge this claim as well as the cancelation of your SmartShip renewal. Since the email provided via BBB is not valid, I wanted to make sure we replied to you directly through our customer support team (where we have access to your email) as well as sharing the reply here so the BBB knows your requests have been taken care of and we are now in direct communication with you.

  I hope the prompt reply you received from our customer support team at ********************************** helps you feel comfortable that should any future issues arise, we are there to support you with a reply within ***** hours. Please let us know if you have any further questions.

  Sincerely,

  Lauren & the Pruvit Support Team

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello. I spent a lot of money buying Pruvit supplements from independent promoters and sellers. I drank Pruvit ketones on a daily basis and believed the ingredients contained no artificial flavoring. I have learned that this is not true. Pruvit had and has moral, legal and ethical obligations to their customers to disclose any and all ingredients in the product. Pruvit did not disclose the use of petrochemicals in their products. I found that what Pruvit uses contains benzene, butane, lead and synthenic malic acid. These ingredients cause cancer, serious pulmonary issues, they affect the kidneys, liver and lungs and other devastating, life threatening illnesses. A class action lawsuit was brought against Pruvit for this and I am very upset about how much money I spent just to put my health at risk. The fact that I was lied to is unacceptable. I am requesting that the receipts that I can provide as proof, be refunded by Pruvit, since it is not the fault of the promoters who were tricked into selling a product that was harmful and they should not have to suffer giving the refund.I contacted Prvit directly. ********************* stopped responding to my questions regarding the petrochemicals and synthetic malic acid usage when I asked for specific details about the ingredients they use. This action by her seems to support the claims that they are using harmful ingredients that they do not want to fully disclose.

  

  Business response

  03/05/2024

  Hi ******,
  

  Thank you for reaching out to us with your concerns. Many similar lawsuits have been filed by a **********-based attorney against companies using malic acid in their products. Pruvit does not use artificial flavors or sweeteners and denies the allegations made. We take these types of allegations seriously and will continue to take steps necessary to ensure its products are safe and effective.
  

  We have not yet been able to locate an account using your name, email, or the phone number provided to the BBB. Any additional information you could provide such as the information on your Pruvit account or the receipts associated with a purchase from us at Pruvit would be greatly appreciated so we can continue to look into this for you. 
  

  Sincerely,
  The Pruvit Support Team
  

  
  

  Customer response

  03/08/2024

  I am rejecting this response because:   
  

  In researching these allegations to validate the claims, it seems that results from a third-party laboratory confirmed Pruvits malic acid was synthetic.

  The labels prominently state they contain No Artificial Flavors. The products are flavored using an artificial flavoring, *************** acid, that is derived from petrochemicals as confirmed by a third party lab  

  This is highly deceptive and I am horrified at learning this. Consuming petrochemical derived food products is detrimental to someones health  

  Attached are all my receipts, totaling $1346.26 that was spent on Pruvit products bought from sellers for this MLM company. 
  

  I am requesting full reimbursement by Pruvit  

   

  

  Business response

  03/12/2024

  Hi ******,

  Thank you for submitting your receipts, however it does not appear your transactions were placed on an authorized Pruvit website. 3rd party websites, like ***** are not permitted for use by our Independent Promoters per our policies and as such, we cannot guarantee that they are selling official Pruvit products. 

  Since your transaction did not occur with Pruvit directly through our website, there is unfortunately not a way for us refund you since your funds were not submitted to us for your purchases. You will have to reach out to the seller directly through **** to seek a refund. We wish you the best in attempting to seek a refund through the **** seller.

   Again, Pruvit does not use artificial flavors or sweeteners and denies the allegations made. We take these types of allegations seriously and will continue to take steps necessary to ensure its products are safe and effective.

  Sincerely,

  The Pruvit Support Team

   

  Customer response

  03/20/2024

  I am rejecting this response because:   
  

  Whether or not Prvit allows it, promoters certainly do use third-party websites such as **** to sell genuine Prvit products.
  

  As you can see in the attached photos, looking at all of the markings on this sealed box, including the numbers on the bottom, Prvit is able to verify that this is an authentic product.
  

  In regards to the use of synthetic ingredient allegations while claiming no artificial ones are used, as I mentioned previously, it came out in other lawsuits that third-party laboratories confirmed the use of these ingredients in genuine Pruvit products, such as the ones I purchased.
  
  Again, the only resolution that I will accept is a full refund for all the products that I bought, which I have already provided receipts for, since they can all be verified as genuine Prvit products. 
  

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have purchased exogenous ketones from this company only to discover they are not working for me and were making me feel sick to my stomach. I contacted Pruvit and they agreed to issue a refund for the unused products; however, only refunded for the most recent order. I reached out again in regards to this issue and requested a refund for the past unused item; however, I was told that Pruvit would not assist. Upon researching the products, I do not feel comfortable continuing to use them and would like to request a full refund for the unused products from all orders as these products did not work as expected or advertised.INV15708172 ORD12570270 Oct 31, 2023 8:18:10 AM (RTZ) US$517.31 INV15517506 ORD12413720 Shipped Aug 31, 2023 4:36:28 PM (RTZ) US$387.18 INV15517506 ORD12413721 Aug 31, 2023 4:36:28 PM (RTZ) US$217.04 INV15144219 ORD12098169 Order Paid Delivered 1Z0954TT0333943556 May 27, 2023 11:05:43 AM (RTZ) US$53.67 INV15144219 ORD12098171 Order Paid Delivered 1Z0954TT0230043311 May 27, 2023 11:05:43 AM (RTZ) US$184.14 INV15144219 ORD12098172 Order Paid Delivered 1Z0954TT0305413467 May 27, 2023 11:05:43 AM (RTZ) US$53.67 INV15144219 ORD12098173 Order Paid Delivered 1Z0954TT0318802987 May 27, 2023 11:05:43 AM (RTZ) US$53.67 INV15144219 ORD12098174 May 27, 2023 11:05:43 AM (RTZ) US$53.67 INV15046751 ORD12020498 May 3, 2023 10:43:48 AM (RTZ) US$149.07 INV15027224 ORD12004218 Apr 28, 2023 12:39:35 PM (RTZ) US$71.53 INV15009798 ORD11987066 Apr 27, 2023 1:55:48 PM (RTZ) US$218.14 INV14694635 ORD11732502 Feb 13, 2023 7:55:58 AM (RTZ) US$209.93 INV14407230 ORD11497100 Order Nov 28, 2022 5:10:57 PM (RTZ) US$356.99 INV14209210 ORD11326903 Order Oct 20, 2022 9:08:58 AM (RTZ) US$178.71 INV13661897 ORD10869212 Order9405511202422860600878 Jul 1, 2022 9:36:26 AM (RTZ) US$379.96 INV13290509 ORD10568980 Apr 28, 2022 9:37:37 AM (RTZ) US$204.98

  

  Business response

  03/07/2024

  Hi *****,
  We are sorry to hear about your challenges and sincerely hope you are feeling better.  Pruvit takes these types of allegations seriously and will continue to take steps necessary to ensure its products are safe and effective. 
  
  Your request is for a refund of unused product, yet the list you provided in your claim encompasses every order you placed with Pruvit over the course of a year and a half, including a few orders which were either fully or partially refunded previously and/or never shipped. We are committed to working with you on this, yet would like to hear what you think is a fair and reasonable amount based on the unused product you still have on hand. 
  
  Sincerely,
  The Pruvit Support Team
  
  

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Concerns Regarding Pruvit Ketones Dear Pruvit, I am writing to bring to your attention some concerning issues I have experienced in relation to your product, NAT Ketones I made the decision in the last few years to incorporate NAT Ketones into my daily routine. However, after using them very consistently, I began to notice a significant decline in my overall health. Specifically, I experienced recurring episodes of trouble breathing and severe headaches, which greatly impacted my daily life.Upon consulting with my neurologist, it was strongly recommended that I discontinue the use of these ketones until further investigations could be conducted to determine any potential adverse effects it may have on my health. Despite ceasing its use, I continue to struggle with these troubling symptoms, and their persistence has prompted me to seek further medical evaluation.As a responsible consumer and someone who values transparency and accountability, I feel compelled to bring these issues to your attention. While I understand that individual reactions to products may vary, I believe it is essential for your company to be aware of any potential health concerns associated with your ketones In light of my experience, I kindly request that your company undertake a thorough review of the formulation and ingredients of ketones to ascertain any potential risks or adverse effects. Additionally, I would appreciate any information or updates regarding the steps your company intends to take in response to my concerns.I want to emphasize that my intention in reaching out to you is not to discredit your product, but rather to ensure that consumers like myself can use your products safely and with confidence in their well-being.Thank you for taking the time to consider my feedback. I look forward to your prompt response and the actions your company will take to address this matter.

  

  Business response

  02/26/2024

  Hi ********,
  Thank you for your patience in waiting to hear back from us. We are sorry to hear about your challenges and sincerely hope you are feeling better.  Pruvit takes these types of allegations seriously and will continue to take steps necessary to ensure its products are safe and effective.
  
  We have refunded you for your two orders totaling $804.39, as requested. Please allow 3-5 business days for that to be fully reflected in your bank account. We wish you all the best as you move forward. 
  
  Sincerely,
  The Pruvit Customer Support Team
  
  

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After using this product for a month I noticed my Athsma was getting worse. So I stopped use. Still months after i feel it getting worse even though pulmonologist says nothing bad yet. They need to pull this off shelfs and fix

  

  Business response

  12/28/2023

  Hello ****,
  

  We are sorry to hear about your recent health challenges. After reviewing your claim submitted to the BBB, we have not yet been able to locate an account or any communication to our Customer Support team using the contact information you provided. Please let us know what contact information is associated with your Pruvit account so we can continue to assist you.
  

  Happy holidays to you and your family.
  

  Sincerely,
  The Pruvit Customer Support Team
  

  
  

  Customer response

  12/28/2023

  I am rejecting this response because:   This proves I have ordered through you all via Sezzle. 

  

  Business response

  12/28/2023

  Hi ****,
  

  Thank you very much for providing the screenshots so quickly. The additional information included allowed us to see the connection between your email (which was on Sezzle) and the account under which the product was purchased (under the name of *************************) which contained a different name, email address and phone number than you provided here originally.  
  

  We were able to locate the three transactions with Pruvit which match the transaction screenshots you sent over: 
  May 16, 2023: $116.48
  May 30, 2023: $291.33
  November 25, 2023: $403.71
  

  These three orders in the total amount of $811.52 have been refunded. It may take 3-5 business days for those refunds to show ** in the bank account. Again, we appreciate your willingness to provide us with additional information and we sincerely hope you feel better soon.
  

  All our best,
  The Pruvit Customer Support Team
  

  
  

  Customer response

  12/28/2023

  I have reviewed the business response and accept this resolution. Thank you 

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As a former promoter and customer, I am embarrassed and mortified to find out some rather disturbing information about this company who preaches ethics, honesty and good health. After being a promoter and customer for four years, drinking ketones on a daily basis, and believing the ingredients contained no artificial flavoring; I have learned that this is false.As a promoter, it was made very clear that every move we made would be ethical. The policies and procedures stated as much. Little did I know that I and every other promoter as well as every customer were being misled the entire time. Pruvit had and has moral, legal and ethical obligations to their promoters and customers to disclose any and all ingredients in the product. NEVER did they disclose the use of petrochemicals in their products. As I researched petrochemicals; I found that what Pruvit uses contains Benzene, Butane, lead and synthenic malic acid. These ingredients have the potential to cause CANCER, serious pulmonary issues, they affect the kidneys, liver and lungs, among other horrible life altering health consequences. It then occurred to me that I had THREE mysterious pulmonary related hospital stays while consuming the product. The finding of petrochemicals in the product is public knowledge now, ONLY due to a pending class action lawsuit against them. The fact that we as customers and promoters were misled and LIED to is despicable. They preach ethics, yet are far from ethical. As a promoter, they require you to have an active ************* order to collect commissions. They also push you to open a fake account to buy product in order to earn customer commissions. They also had since cut commissions and took away promised perks yet still required us to purchase. When contacting support, we are simply told sorry you feel that waybut NEVER do they rectify legitimate concerns. In fact, those concerns get ignored. They need to be held accountable for FRAUD!!!

  

  Business response

  11/10/2023

  Hello ****,
  

  We are sorry to hear that the independent distributors of Pruvit products that you were working with did not ****** a great experience for you or made you feel pressured to purchase products or create additional accounts at any time, which is not in line with our training standards. Pruvit does not require its distributors to have an active SmartShip account to earn commissions, nor does it not authorize the creation of fake accounts. 
  

  Your September 28th, 2023 communication to us was received. You threatened legal action against the company so this matter was escalated to our ***************** Pruvit denies any basis for your threatened action against the company and will respond accordingly through counsel if such action is commenced.
  

  Numerous nearly identical lawsuits have been filed by a **********-based attorney against companies utilizing malic acid in their products. Pruvit does not utilize artificial flavors or sweeteners and denies your allegations.  Pruvits counsel has successfully defended numerous other companies facing similar baseless actions initiated by this attorney.
  

  Sincerely,

  Pruvit Support

• Initial Complaint

  10/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently wrote this letter to compliance and support at Pruvit a month ago. I am requesting a full refund for products purchased. I have yet to receive a reply or phone call. I BUSTED my a$$ for this company for over 4yrs and can't even get a reply. "I have recently come across some extremely disturbing information regarding Pruvit Ketone ingredients. I have been drinking these Ketones for over 4 years and would have never done so, having known they contain lead and petrochemicals, as well as synthetic malic acid. Recently found this out due to public lawsuits regarding these issues. Additionally, research has shown me these products may cause cancer. These said products claim to use no artificial flavors, lies. I would have never used these products religiously for years. I would have never ever promoted such a product to hundreds of people either. I am ashamed and mortified to have been a part of such a company. If one of my customers, friends or family would get sick because of drinking these, I would never be able to live with myself.Lawsuits left and right about these things. Please do NOT reply saying you don't know about this either. Do not insult me. Pruvit as a company, should be ashamed. These products are not labeled accordingly, which is completely unsafe and horribly unethical. We were lied to and completely misled about a product we were essentially forced to purchase. We were preached to, to practice ethical behavior, yet not demonstrated by Pruvit or by a few prochamps. I was FORCED to purchase these products by my prochamps, in order to maintain my "employment." Trust has been broken, which will take years to regain. My credibility is non-existent since this.I do NOT want a generic response on here. I want a reply to my email I sent with an attempt at resolution. I can guarantee your little "pruvit ninjas" can crack the code of who this is also. And also, do NOT tell me you didn't receive said email.

  

  Business response

  11/09/2023

  Hello *****,

  We are sorry to hear that the independent distributors of Pruvit products that you were working with did not ****** a great experience for you or made you feel pressured to purchase product at any time, which is not in line with our training standards.
  

  Your October 12th, 2023, communication was received after you were noticed by our ********************* for violating company Policies and Procedures and you voluntarily resigned from Pruvit.  You threatened legal action against the company so this matter was escalated to our Legal Department.  Pruvit denies any basis for your threatened action against the company and will respond accordingly through counsel if such action is commenced.
  

  Numerous nearly identical lawsuits have been filed by a **********-based attorney against companies utilizing malic acid in their products.  Pruvit does not utilize artificial flavors or sweeteners and denies your allegations.  Pruvits counsel has successfully defended numerous other companies facing similar baseless actions initiated by this attorney.
  

  Sincerely,
  Pruvit Support

• Initial Complaint

  10/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Product sold to me was unusable. Several packets hard as a rock. I tried to dissolve in my water it did nothing. Waste of money. Ive emailed, reported it to my credit card company and this company does not care at alll. No help no care. They know their product is garbage and continue to sell it.

  

  Business response

  10/10/2023

  Order Placed: Nov 4, 2021
  Communication Received Support: Nov 30, 2022 
  Notified by BBB of Complaint: Oct 9, 2023
  -----------------------------------------------------------------------
  Hello ******,
  
  The support ticket you opened with our team in November of ********************************************************* error prior to an additional response being sent to you, which is not in line with our support standards. We greatly apologize for that error and not having the opportunity to continue to dig in at that time to the details of the product you received the year prior, even though our return time frame is up to 90 days from purchase. 
  
  
  ************************************************************************************************
  
  
  From the date of manufacture, the product has 24 months of valid use before the efficacy of the ingredients begin to decrease. However, not all of the product is shipped out immediately after packaging. The large purchase orders we place with our manufacturing partner have a goal to give us approximately one year of inventory on hand for a specific flavor, as an average.  Unfortunately, we do not have the capability to manufacture on demand for each order.
  
  We are very willing to work with you regarding a resolution. With one year between your purchase and your first communication to our support team, do you happen to remember which products had expired or become hard by that time? Now that two years of time has lapsed between your first and only order with us and your complaint to the BBB, we are limited in the information to which we have access. Also, since the charge was initiated with us almost two years ago, we would most likely need to process any sort of refund via a check request form which would require additional paperwork if you're open to that. 
  
  Please let us know what you feel is a suitable refund request for the unusable product you had on hand one year after your purchase and we will continue to move forward with you. 
  
  Sincerely,
  The Pruvit Customer Support Team
  

  Customer response

  10/10/2023

  I am rejecting this response because I no longer have this product on hand. Im not able to provide the dates. I just know every mix I had a good amount of them could not be used. The mix was hard and would not dissolve. All Im asking if for a full refund. I will accept a check. Thank you. 

  

  Business response

  10/11/2023

  Again, I am so sorry to hear about your disappointment with our product, Jolina, as well as the lack of understanding and collaboration from our customer support agent you were working with last year. 

  Please complete your portion of the attached PDF check request form and we will get your refund moving forward. 

  Sincerely, 

  ****** and the Pruvit Customer Support Team

  Customer response

  10/25/2023

  Hi, the business sent me this to fill out, but I dont know where to send it to. They never provided an email or address. Please help, thank you. 

  Customer response

  10/26/2023

  Hi I sent a response but havent heard anything. Please assist. 

  

  Business response

  11/07/2023

  Hi ******,

  I hope your day is going well. Since you opened a claim with BBB, I assumed you would continue to communicate with us here through this platform until this is resolved, so submitting your completed check request here is perfect. However, I just checked the file you attached and it does not appear to be completed. We need you to fill out the address, name and signature lines so we get the check sent to the correct location that works best for you. You can take a picture and submit it again once you fill it out by hand or there are ways to fill it out with a PDF writer like Adobe. We look forward to getting this resolved for you.

  Sincerely,

  Lauren & The Pruvit Support Team

  Customer response

  11/30/2023

  Hi, 

  Please see attached refund check release form. Please confirm receipt, process and provide eta of refund. Thank you. 
  

  Best Regards, 
  ******************;

  Customer response

  12/05/2023

  Hi, resending this just incase it didnt go through. Please confirm receipt of form and expected refund. Thank you. 

  

  Business response

  12/05/2023

  Hi ******,

  Your completed check request has been received and has already been submitted to the accounting team for payment. Accounting has not yet responded to my request for an ETA, yet it should be to you in the next 3-4 weeks should all go well with the mail.

  Wishing you a wonderful holiday season!

  - Pruvit Support

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a lot to say. I have worked as a **** for Prvit ventures.I had a team of many thousands and thru the last 12 months they changed our comp plan behind our back. allowed me to be bullied and harrassed and corporate did nothing. they accused me of recruiting to leave the company - which i didnt do. forced me to sign under duress without a notary or official form to release my pay. Then proceeded to wipe out my organization to move to my mentor. Then, i started having health issues. My skin is covered in sores and am being treated for staphh and also the ingredients were changed. I demanded answers - by that and my mentor fraudulent using a fake ******** to stalk me- I was terminated over a screenshot. My organization has done *******k in sales consistently. They refuse to pay me- they took our pay down so much and didnt tell anyone. There are also several lawsuits about artificial ingredients but stating they are natural. I am losing my hair, have sores on my scalp, i am taking medications. we were evicted bc of our pay . I earned a car bonus and now k am behind on the payments because they wont pay me what I have earned. They completely violated my contract - my clients were also solicited right as they terminated me- meanwhile they all have these sores too. I need help. PLEASE!!!

  

  Business response

  08/07/2023

  Dear ******,
  
  We are not aware of any such adverse reactions resulting from Pruvit products.  We are sorry to hear about your challenges and sincerely hope you are feeling better. 
  
  We have refunded your most recent purchase as requested in the email sent to our support team on Tuesday, August 1st and we hate to hear it did not reach you after being delivered. 
  
  We have done our best to be transparent and upfront about the addition of our VIP program and ways to maximize the benefits. There were many calls, emails and other various communications distributed about how the addition of this program to create more long-term benefits for both customers and promoters would create an impact in other areas.  Any compensation earned prior to termination of your account has been paid. 
  
  We appreciate the feedback and are committed to continuing to improve our processes.
  
  Sincerely,
  The Pruvit Support Team
  
  
  

  Customer response

  08/07/2023

  my body - day 24 without pruvit 

  teammates arm - 15 days 

   

  the last is my payout of july 16 only reflecting 

  the car payment 

  i did not get paid my monthly commission from

  July.

   

  I was terminated over assumption without counsel- and over an LLC.

   

  WAY AFTER PAY DAY

  I as ******************* who has been here for 5 loyal years was constantly being abused by her mentor and NO ONe HELPED with years of it. She assisted in getting me terminated but over an LLC. I knew she made a fake ******** like a sting operation. lol. Not funny its absolutely insane. My entire team including my own mother head hunted every time we did GOOD to get us out of the way of commission percentages. 

  Sales are cut throat but it is stalker type behavior and I literally lost 5 years of my job, clients and integrity over this and I have still been incredibly gentle on revealing my side of things. 

   

  This is the ONLY WAY to get a reply which is wrong. 

  I absolutely loved my experience until the recent turn of events. 

  VIP rewards is a joke and no one can afford the product.  Its too bad!!!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩