55 Customer Reviews
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Review from April F
2 stars04/20/2024
There zoom calls are useless. Every year there is someone else and my husband and my policies are so messed up and not one customer service reps help!Review from Lawrence W
1 star03/04/2024
I have not been able to receive cash surrender on 3 policies that were cancelled. Despite filling out the paperwork in a timely and proper manner, the checks have not been produced. Repeated calls have been made to ascertain the whereabouts of the checks, to no avail. After 2 weeks of it being told the checks are "in the mail" no check number can be produced. The customer service unit keeps repeating the same scenario over and over, without any positive outcome. I am know escalating this matter up the chain but doubt I will get any satisfaction.
National Income Life Insurance Company Response
03/11/2024
********, we're very sorry we didn't provide the service you expect and deserve. This lack of service you experienced is unacceptable to ** and if this cancelation issue is still unresolved, please email us details of your experience including your name, policy number, and the best number and time to reach you at ********************************* or call us directly at our NIL **************** number **************. We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.Review from Afnan T
1 star02/18/2024
I took the policy . That was my mistake . First of all the policy agent who came to my home he was rude and very non professional (****************************) located Long Island city. Still I took the policy because of close friend recommendation. They offer my wife insurance as well. Monthly charge's $30.00 and policy was decreasing every year on the other hand price was going up. I tried to call few times they put me hold for hours . Finally after a big fight i was able to cancel my policy . They are high price as well as benefits are not great compare to competition . Now I lost some money with them but still safe a lot for the rest of the life. For new Clints . Please shop around before making the final decisions.National Income Life Insurance Company Response
02/26/2024
Afnan, we sincerely apologize that your experience with NIL was less than you expected. We're disappointed that we've lost your trust and your business and will use this unfortunate situation to improve our process of assisting our customers and policyholders. Thank you for taking the time to let us know where improvement is needed and look forward to the opportunity to serve you again in the future.Review from Samantha S
5 stars02/14/2024
Pleasantly surprised with how great the company has been throughout the years! Everything I've needed as time has gone on has been met and claims are quickly paid.National Income Life Insurance Company Response
02/20/2024
********, its always a pleasure serving and protecting families! We appreciate you letting us know how were doing and we look forward to serving you again in the future!Review from Shaniece W
1 star01/26/2024
0 stars. This insurance company is a scam. I contacted them twice to cancel my policy and was told that my cancellation forms would be emailed to me as well as my payments would be stopped which was NOT true. I had to contact my bank and have them block the payments. After contacting the agent who signed me up with this life insurance initially, I found that they did not attend to my concern surrounding cancellation process. I am highly dissatisfied and disappointed with National Income Life Insurance Company.National Income Life Insurance Company Response
02/05/2024
********, we sincerely apologize that your experience with NIL was less than you expected or deserved. We're disappointed that we've lost your trust and your business and will use this unfortunate situation to improve our process of assisting our customers and policyholders. If you still need to contact us, we invite you to email us at *************** Thank you for taking the time to let us know where improvement is needed and look forward to the opportunity to serve you again in the future.Review from Savannah B
5 stars01/18/2024
I have had my policy with NILICO for just over a year. For someone with two severely clumsy children, this is one of the best things I could have ever enrolled into. The claim forms have super followable intrustions and are really easy to send in. The agents are super easy to talk to and truly make you feel like a part of the family.National Income Life Insurance Company Response
01/24/2024
********, thats what were here for! Were happy to know were providing the best service possible! Thank you for taking the time to let us know how were doing.Review from Michael W
5 stars01/18/2024
Great information and personalization from this company and ******************* especially helped explain and keep us and my family up to date and covered - ******************* and informative.National Income Life Insurance Company Response
01/22/2024
*******, its always a pleasure serving and protecting families! We appreciate you letting us know how were doing!Review from Eric R
5 stars01/17/2024
Enjoyed talking with ****. Very helpful with our policy setupNational Income Life Insurance Company Response
01/23/2024
****, thats what were here for! Were happy to know were providing the best service possible! Thank you for taking the time to let us know how were doing.Review from Toby L
5 stars01/12/2024
I have had my policy with National Income for 11 and 1/2 years. I've never had an issue getting any of my questions answered or claims processed. An agent has always been able to help myself and my wife acquire the appropriate paperwork to file our claims. In the winter of 2020, I injured my shoulder and my body began failing me. My family realized quickly that if I continued that grind-it-out lifestyle, I would be handicapped by 50. We decided to make a change and when working for NILICO became a possibility it was a no-brainer decision for me. I've been with the company for over 3 years now and even through the twists and turns of my professional and personal life, I've never had to do it alone. Truly appreciative of this company.National Income Life Insurance Company Response
01/18/2024
****, thank your for choosing National Income for your financial protection and your employment! We appreciate you and wish you much success and prosperity in the future!Review from Austin E
5 stars01/10/2024
**** was an absolute delight to meet with! She was thorough, answered all our questions and helped us make a decision that was right for our family. Loved the whole experience. Thanks so much NILICO and ****!National Income Life Insurance Company Response
01/16/2024
******, thats what were here for! Were happy to know were providing the best service possible! Thank you for taking the time to let us know how were doing.
Customer Review Rating
3.85/5stars
Average of 55 Customer Reviews
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