Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          freshbenies has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • freshbenies

              6841 Virginia Pkwy Ste 103 McKinney, TX 75071-5716

              BBB Accredited Business

            Business Profileforfreshbenies

            Employee Benefit Plan
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 8/6/2012

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            7/19/2012
            Years in Business:
            14
            Business Started:
            10/15/2009
            Business Started Locally:
            1/1/2009
            Business Incorporated:
            9/30/2009
            Accredited Since:
            8/6/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Benefit Brainstorm, Inc.
            Business Management
            • Mrs. Heidi Rasmussen, Owner
            Contact Information

            Principal

            • Mrs. Heidi Rasmussen, Owner

            Customer Contact

            • Mrs. Heidi Rasmussen, Owner
            • Mr. Reid Rasmussen, Owner
            Additional Contact Information

            Fax Numbers

            • (972) 547-0251
              Primary Fax

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Derek R

            05/26/2022

            Impossible to speak to a person. NEVER answer the phone. App doesn't work. I need to access legal services now, not next week or whenever they feel like getting back to me. I absolutely cannot deal with poor customer service from a employer benefits provider. I would rather leave my company for another to get access to a real insurance provider. What a joke. Cannot believe I pay for this.

            freshbenies Response

            05/27/2022

            Hi ****** I see you posted this on 5/26, but I just got a notification from BBB. So sorry for the wait and for this poor service. I've just found you in our member list and will reach out ASAP to see how we can help make it right. Thanks for letting us know!

            freshbenies Response

            06/07/2022

            Hi ****** Over the last week, we've reached out multiple times to see how we can help - and we've tried to contact you through your employer. I'm truly sorry we couldn't meet your expectations and would love to hear back so we can discuss the best way to provide you a full refund for the last year. Thanks MUCH!

            Customer Response

            06/09/2022

            I was contacted several times as they say. More like harrassed. After the first call, when they told me they couldn't help me with local lawyers in the same county of my state, I no longer needed to communicate with them.

            I was going through a legal situation and the legal insurance I'd been paying for through my employer did not have attorneys in my county.

            As I said they continued calling. Then they had the nerve to contact the HR department of MY EMPLOYER to inform them that they were "concerned about me" and to tell them that I HUNG UP on them.

            I AM LIVID. How dare they try to leverage my employer against me in a bid to improve their BBB rating.

            This company would attempt to adversely affect my employment because I dared to review my experience with them and then chose not to answer any of their incessant calls AFTER I filed this complaint. They did not answer my calls when I needed them, but were able to find time to harrass me when their review rating was on the line. AVOID THIS COMPANY. Their services are substandard in my opinion, when compared to real insurance companies. They are a low cost alternative for smaller businesses looking to save a buck on employee insurance.

            freshbenies Response

            06/10/2022

            Thank you for getting back to us, *****. I'm truly sorry we weren't able to help with your legal issue and that you've been so unhappy with the service. Since freshbenies is provided through your employer, we reached out to let them know we were trying to contact you to make you happy and discuss a full refund. We will send a refund check to the address we have on file for you. Thank you, Heidi

            Local BBB

            BBB serving North Central Texas

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.