ComplaintsforDriving School of North Texas
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paid for a service after being pressured to miss the date two weeks in advance. I called ******, and she refused to issue a refund two weeks advance notice with zero service provided.Initial Complaint
10/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My wife had a DPS road test in the Allen office on October 22. As soon as we walked into the office, we experienced the rude attitude of the instructor. He realized that we are foreigners and his racist attitude came to the surface immediately. After the road test, the instructor informed us that my wife failed the test. When i asked about the reasons, he said that everything was fine but she was driving slowly during the road test. The instructor also told us that my wife did not stop before the white mark on the road. The instructor also told that my wife did not fully look over her shoulder before changing lanes. Although she admits that she was driving slowly, she did not accept the instructor's claims that she did not stop before the white mark on the road and that she did not fully look over her shoulders before changing lanes. She knew about all these tested points before the test and she paid enough attention to these points. The instructor is lying because he wanted to fail my wife. It is impossible that my wife made the mistakes claimed by the instructor. When we asked about her score (as she had to score less than 70 points), the instructor refused to share any score with us. It is very sad to see people like him are working as instructors. I wish that I had a camera mounted in the car to sue this instructor as he is definitely lying .Business response
02/02/2022
Business Response /* (1000, 5, 2021/11/05) */ Penalties for impeding traffic Texas can be far reaching due to the point system that they utilize. Texas, like any other state, levies fines on people who impede traffic by driving too slowly and thereby creating hazardous conditions for other drivers. In Texas, however, impeding traffic is considered a moving violation with many penalties associated with it. This customer was driving well below the posted speed of 45. Driving School of North Texas realize it is difficult to accept disappointing news. Are job as a DPS TPST Road Test provider is to simply reflect and grade based on Texas Law. The Husband was not present in the car during the Road Test, "fact". The fact that he represents himself as a "foreigner" has no bearing on the result of this Test. We treat everyone the same. A side note: This examiner is a retired police offices. Consumer Response /* (3000, 7, 2021/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just hide the fact that my wife was failed by a racist instructor. There is no lower speed limit in Texas.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.