Business ProfileforRaider Flooring LLC

I had engineered hardwood flooring from Raider Flooring installed in 11/2019. I contacted the owner, Mike ******** in 04/2020 because some of the planks were delaminating. He arranged for the installer to replace the faulty planks, with the planks provided at my expense. I contacted him in 12/2021 because the stain was wearing off the flooring in high traffic areas. He speculated that it was wax buildup from the Bona cleaner I used, and suggested distilled water to clean the floors, especially in the spots where the stain was wearing off. I did so for about 3 months with no improvement. I started calling him then to discuss the next step for repair. I was always told by staff that he just stepped out or was at the warehouse. I found his email and contacted him in 06/2022, as he had not returned my calls, and he replied by email that day to let me know he would contact the manufacturer about an inspection. I emailed photos of the worn areas on 07/09/2022. He said on 07/26/22 and 08/21/22 that he was waiting for a 3rd party to schedule on inspection of the flooring. The inspector came on 09/23/22 and used alcohol to scrub the flooring. He said if it were wax buildup from Bona the alcohol would have removed it, and it didn't. He said it looked like "a bad batch" because the stain was wearing off, and the flooring company would contact me after he turned in his report. I emailed Mike again on 10/31/22 and he sent an email saying the inspector determined it was wax build up. I let him know that is not what the inspector said at all. I emailed again on 11/08/22 to request that the flooring company and his store provide planks and labor to replace the worn areas. He sent verbal agreement to do so on 11/18 and requested a count of planks needing replacement, which I provided. I emailed on 12/14 and he said flooring was ordered and here, and we would schedule repair after the holidays. He has not responded to emails or calls to schedule since 12/14, and it is now 03/4/23.