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Complaint Details
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Initial Complaint
06/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had $12,000 worth of work done in 2017. Afterwards, we still had issues. Then in January of 2019, we had more issues in the hall that they apparently never covered so we ended up giving them the benefit of the doubt and payed another $7,000. Here we are and I am 5 months past their guarantee and the SAME EXACT problem is happening. I called and the lady was super rude and said "well there's nothing we can do. I can have someone come out for $60 and you can pay any parts and labor". SERIOUSLY?! This is unacceptable. I understand I am a little outside my warranty, but you could at least have some integrity and send someone to see if it is the same issue.Business response
06/28/2021
Business Response /* (1000, 5, 2021/06/11) */ Contact Name and Title: Barbara ***** Contact Phone: XXXXXXXXXX Contact Email: [email protected] I have scheduled an appointment with Mrs. **** on Monday the 14th to see if the problem is the work we performed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.