ComplaintsforInzer Advance Designs, Inc.

• Initial Complaint

  01/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have placed an order for the Ergopro sleeves in white on Dec 19th. Still not yet to receive my order. This happened 2 years ago with a previous pair. It takes forever to receive the order. The belt I can understand but the sleeves are in stock so I dont see the reason for this wait. I have had friends tell me it takes a week to get theirs from other powerlifting companies. Its a disgrace how you run your business, not sending out a shipping confirmation or getting back to people when they email you about their order. I payed $149.60 for the sleeves, (which the shipping rate is rediculous) my meet is in 2 weeks. If you were out of state i can maybe see the issue but your not to far away from my state so why is it Im waiting AGAIN to receive my order?? As a powerlifting company have some respect for those that order products because they have a meet coming up and work a little faster on getting it to them on time. By the way, 2 people I know, the stitching ripped in the Ergosleeves so they switched to A7 so yous got to fix that issue to. To bad I ordered before they both told me that.

  Business response

  01/29/2024

  Hi ***,

  Thank you for your input! We truly appreciate your order, and the opportunity to help.

  According to the tracking information that you should have received in your email, this package was delivered on January 12. Is that correct?
  
  I will tell you that we were behind in the shipping department, so thank you for your patience. Please feel free to reach out to our customer care team if you did not receive that, and we will be happy to send another one.

  For your records, the *** tracking number was: 1Z7805170390014494.

  Inzer Customer Care
  

• Initial Complaint

  08/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a belt from inzer. I was told 8 to 12 weeks for shipping I emailed them back on the 12th week they said I was on my 11th week which was wrong they proceeded to tell me the belt wouldn't be shipped until the 13th or 14th week I am now on the end of my 15th week without a response or a shipment they continue to do this to their customers without responses or verification as to why

  Customer response

  08/28/2023

  I have not heard from inzer. I ordered my belt on April 28. It's been four months. They originally said **** weeks. Then said they were back ordered to fifteen weeks. It's been way passed that with no response. I have so much time invested I just want what I paid for.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  12 days ago I ordered 2 singlets. One 2XL and one Medium. I received an email stating the order had been fulfilled. After not receiving an update or the order I contacted customer service. The response I received was that they do not have the 2XL in the color I ordered. First off, when was I going to be notified of this? Now I am up against a deadline because I needed these for an upcoming meet. I would have thought 5 weeks out would be plenty of time. Horrible customer service and follow up. Totally unacceptable from a company that is supposed to service the powerlifting community.

  Business response

  07/12/2023

  Hi *******,

  Thank you for your order and your patience as worked to get your order produced. I show that your order has already shipped **** tracking number 1Z7805170312967905.)
  
  Is that not correct? I look forward to hearing from you.

  *******
  

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/10/2022 I purchased a belt from Inzer designs. They estimated at the time of purchase that it would take about 4-6 weeks for delivery. It is now 4/19/2023 and we have still not received the belt. Every time I reach out to them they say it will take a few extra weeks. At this point I am not sure if we were scammed or not. I thought this was a reputable company but now I wonder. My first choice would be for them to make and send this Christmas present to **. They should be honest on their website about how long it takes to receive your order.

  Business response

  05/08/2023

  Hi ********,

  Thank you for the communication. We appreciate it.

  I was able to confirm that your belt will be finishing production this week, and I have upgraded your shipping to Two-Day Air with ****

  Thank you for your patience.

  Best Regards,

  *******

  Customer response

  05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased an item from this company March 19th. My card was charged $143.29. I have not received any updates regarding my offer. Since then I have reached out to the company three times and have not received a response. I am very frustrated by the way Ive been treated. Im disappointed that *** had to come to a public forum to try to reach a resolution. I would like my order to by cancel and to receive a refund.

  Business response

  04/13/2023

  Hi Camden,

  Thank you for your feedback. The Inzer Forever belts are handmade, and made-to-order. I'm sorry for any inconvenience there. Up until very recently, we were seeing wait times of ***** weeks on all Inzer Belts. Luckily, we have improved on that time frame quite a bit.

  In any case, your belt finished production on 4/11 and I am more than happy to either ship it to you or refund you for the entire purchase price. 

  Please let me know how to proceed.

  Kind Regards,

  *******

  Customer response

  04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I appreciate their timely response. I would still like to receive a refund for my item and cancel the order. 
  
  Sincerely,
  
  Camden ****

  Customer response

  04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Camden ****

  Customer response

  04/25/2023

  Hi, 

  
  

  thank you for your response. I would like to reopen the case, I intend to respond as not satisfied, I would like a refund I mustve hit the wrong option by mistake.

  
  

  Thank you,

  Camden
  

  Business response

  05/08/2023

  HI Camden,

  Thank you for your communication. We appreciate that. Your money was refunded on April 26th. I have also resent that refund notification to the email address on file.

  Please let me know if I can assist further.

  Best Regards,

  *******
  

• Initial Complaint

  02/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ORDER #******** Order date: November 01, 2022 Purchase Amount: $140.87 Problem: The order was placed 16+ weeks ago and has not shipped yet. Email correspondence with Inzer customer service indicated that the order should only take ***** weeks, but as of Feb 20, 2023, the order is now in week 17 and has not shipped. Also, an Inzer customer care representative changed the manufacturing timeline to ***** weeks which is outside the normal ***** week timeframe. This is inconsistent and unacceptable. Resolution: Expedite the manufacturing of the product as I would still like the belt.

  Business response

  02/21/2023

  Hi *******,

  Thank you for your feedback. Customer satisfaction is very important to us.

  Extremely high demand, as well as manufacturing delays, has increased the weight times for the Inzer Forever Belts. The change in your expected time frame was not a decision made by one representative, but is consistent with what we are seeing as the average wait time for our belts. 

  I will make sure that your belt is rushed and will get it to you as quickly as possible. I'm confident you will love the product when it arrives.

  Please let me know if I can assist any further.

  *******
  

  Customer response

  02/22/2023

   
  Complaint: 19434447
  
  I am rejecting this response for the following reasons:

  1) I strongly believe the fee I paid for the belt ($140.87) should be waived to make up for the excessively long wait time. Either waive the fee I paid, or credit the same amount to my account to my for future purchase. I still want the belt, and I do not think this is too much to ask in exchange for the inconvenience this has caused. 

  2) I am disappointed that Inzer customer service has not been more proactive in providing updates to its customers. Instead, I have had to frequently contact customer service via email to request updates; and oftentimes, Inzers replies take several days. This does not align with best practices in customer service such as responsiveness and valuing customer time. 

  3) If the increased wait times impact several customers, then Inzer should have issued a formal apology to customers explaining the circumstances and also taken responsibility of the problem. Instead, the choice of words written by customer service, including the response from *******, indicate that Inzer is directing blame elsewhere, such as high product demands and manufacturing delays, but not on the company itself that oversees these operations. Inzer needs to put in writing to customers that the company is responsible for our satisfaction and empathize with the inconvenience this is causing. 

  4) No time frame was given in Brandons response in terms of expected delivery. I dont know what ******* means with, I will make sure your belt is rushed. Does this mean ******* manufacturing? Shipping? Either way, I dont trust that Inzer will rush my order given the companys track record of providing false timelines and lack of empathy. 
  

  Aside from my complaint, I strongly advise Inzer hire a consulting firm that specializes in operations management. Many firms will work with company leaders to determine approaches for improving processes and technologies that *** hinder operations and wait times for product delivery. Dont go it alone. Hire experienced operations consultants to help you and to also continue building trust with your customers. You have lost my trust in this process. 

  
  
  Sincerely,
  
  *********************

  Business response

  02/23/2023

  Hi ****,

  Thank you, again, for the feedback. We truly appreciate it.

  I am unable to refund you for a belt then ship it. However, I was able to get it out of production yesterday. I am more than happy also to upgrade your shipping to second day air for your trouble.

  Please let me know if you would like the belt. It is at my desk. 

  Again, thank you for the feedback and we are sorry for any inconvenience.

  *******

  Customer response

  02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Yes, I want the belt. Yes, second day air is requested. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered knee sleeves on 1/16/23 and reached out 1/30/23 requesting for a tracking number and was told that my order will be shipped out in the next 2-3 business days and would receive a tracking confirmation via email, it has been a month now and I still havent received any information of my order being shipped. Ive emailed multiple times after and have yet to receive any responses.

  Business response

  02/21/2023

  Hi ********,

  Thank you for your feedback. Customer satisfaction is very important to us.

  Due to some unseen challenges in the production of the Ergopro sleeves, we are seeing a delay in fulfillment. We are truly sorry for this, and wish to make it up to you. 

  I have been able to locate your order, get you a pair, and have moved your order to the shipping department. I see that a representative contacted you yesterday about the shipping progress as well. 

  Again, I am truly sorry for any inconvenience. Please do not hesitate to let us know how we can improve.

   

  *******

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a size large Inzer ErgoPro knee sleeves on Dec. 18th order #********. I requested to have them exchanged for a size larger (XL) knee sleeves on Dec 27th. An associate emailed me back saying it was not an issue and gave me a ********** for exchange and the address to send the knee sleeves too. I sent the knee sleeves as requested with a piece of paper indicating the **** in the box and it arrives to their specified location January 10th, the tracking number# 1Z9766R20305155255. I email them back on January 31st and received no reply to that email, till I email them again on Feb 3rd. I finally hear back and they state that the *** was for *** 10 Elbow Sleeves which they processed Jan 1st and shipped on Jan 5th. I state that this is not correct, Inzer emails me back stating that they did see that I requested for a XL size knee sleeve but they have not received them. I give them my copy of my receipt for order and a copy of the receipt for shipping as per their request. It has been 5 days since with no word back.Their set of events do not add up, why would you process a *** for a DIFFERENT product than requested and ship it with out first having the item that needs to be exchanged received? At this point I am tired of the headache and I would like a refund of my money because at this time I have neither my money or purchased item and I am out $200.

  Business response

  02/09/2023

  Hi *****,

  Thank you for your patience. I am truly sorry for any inconvenience.
  

  After looking into this situation, it appears we simply typed in your RMA number incorrectly when we processed it. At this point, we are more than happy to either refund your money of provide the proper item. If allowed to send you the proper item, I would also like to send you a gift card for your trouble. Please let me know if I can help with anything else.

  Best Regards,
  Matt
  Customer Service
  **********************
  *********************************
  ************

  Customer response

  02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would prefer to receive a full refund of the purchased item.
  
  Sincerely,
  
  ***********************

  Customer response

  02/22/2023

   
  Complaint: 19372228
  
  I am rejecting this response because: Hello, I had filed a complaint with Inzer Advanced Designs where I accepted the businesses response in which they agreed to reimburse me. That was 10 days ago, I have not yet received the reimbursed amount. Please advice on what to do next.
  
  Best regards,
  ***********************
  
  

  Business response

  02/22/2023

  Hi ******,

  Thank you for your patience.
  

  I am more than happy to reimburse you, but that will need to be done by communicating with us, not the Better Business Bureau.
  

  Did you want that refund or do you want me to send your product along with the gift card? 

  Please let me know how you want to proceed.

  Best Regards,

  *******
  

  Customer response

  02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I would like to be refunded. Please contact me via email at ********************* or call me at ************** so we can settle this situation. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased an Inzer belt on 11/17/2021 thinking it would arrive for a Christmas gift for my son. As the holiday approached, I contacted the company and they told me the fine print said it could take 8-12 weeks for the belt to arrive. Around January I contacted them again by email and received the same cut and paste standard response of “it takes 8-12 weeks” due to the problem with materials etc... I contacted them again on February 8th and I said I am almost at the 12 week mark any news on where my belt is in production? The lady on the phone said the same 8-12 week response and I said well we are just a few days away from 12 weeks is it almost off the line? This company keeps taking new orders without filling the ones they have. She said somewhere on the website it says 8-12 weeks but if it does it’s not front and center and it certainly isn’t anywhere near 8 weeks. I do not recall seeing that anywhere on my order as I assumed it would arrive before Christmas. They should make the statement “We will continue to take new orders and not work on the ones we have so your order will take 12 plus weeks or more to fulfill.” It is February 14th 2022 and the order on November 17,2021 can not even be found within their production as I just got off the call with them again. She cannot promise when it will be shipped or where it is. I have no idea, and frankly neither do they, when this order will be complete. Purchase from this company only if you have three plus months or more to wait for their product. I have not received my belt and no one at the company can tell me when I may get it.

  Business response

  02/21/2022

  Hi C******,

  Thank you for reaching out, and I look forward to helping you with your order.

  The item you ordered is a custom, made-to-order product. Admittedly, we have had some delays and we are running behind at the moment. I can assure you that we fulfill all orders in the order they are placed, and we are working diligently to get your item completed as quickly as possible.
  
  I am certain that your son will be thrilled with his item when it arrives.

  I will be rushing this order to ensure we get it as quickly as possible. You will be receiving a tracking number from our shipper when it ships to you.

  Thank you for patience.

• Initial Complaint

  12/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a belt on 11/19 and have not received an email with my confirmation or anything. I sent an email asking for a tracking number and only received an email apologizing. It has been a month now and have not received a tracking or email saying my order has been shipped

  Business response

  01/10/2022

  Business Response /* (1000, 6, 2021/12/28) */ Hi *********, I am truly sorry for any inconvenience. Due to extremely high demand, all of our Forever Belts are taking up to 8-12 weeks. They are all handmade to order. We are doing everything we can to get your belt to you as quickly as we can. I know you will find the belt to well worth the wait, and I am more than happy to include a free shirt or two for your trouble. Please let me know what else I can do for you. I can also look to see if I have another color or style for you if you would like to entertain that idea. **** Customer Care X-XXX-XXX-XXXX ********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩