ComplaintsforTelco Plus Credit Union

• Initial Complaint

  10/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **** contacted my wife and myself in August when a loan account had become late.We were offered, accepted AND met the conditions by the bank to avoid negative reporting.Bank DID NOT uphold their end of the agreement and still reported negative information to credit agencies. We are requesting the bank correct this inaccurate reporting AND the inaccurate report from 2021 that we were told was removed because again bank error. This is for myself and my wife's credit reports.

  

  Business response

  11/17/2023

  The member was offered a reasonable approach to handling their situation which they apparently interpreted to include something that was not intended. When this later became apparent to us, because of the apparent and understandable assumption that the solution included removal of the original accurate report (which it did not), in the interest of the member, a secondary solution was offered and agreed to which includes activities that are yet to be completed by both the member and the credit union. Assuming that the member meets the requirements agreed to, the credit union will also complete its agreement. The complaint suggests this is a completed matter, where the member fulfilled the requirement. That is not the case and their completion of their part of the offered resolution remains to be seen. None of the recent discussions included anything pertaining to 2021. The credit union is not at liberty to change accurately reported history and will be responsive to any dispute presenting evidence of any error. Errors in reporting are extremely rare because the entire reporting mechanism is highly automated, reliable and common across thousands of financial institutions. The current example is a discretionary matter due to the likelihood of two people having a verbal conversation and each believing it meant somewhat different things. As a result of that context, we are allowed to make the offered adjustments assuming the member accomplishes what is required of them. Most attempts to interact with the member, including all efforts made after this report was received, have been unanswered and ignored making it hard to consider this a serious attempt to partner to accomplish an outcome beyond the obvious attempt to discredit the credit union. Credit disputes are handled a very particular way which does not include the BBB and does require specific evidence of error.

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