Business ProfileforCW Service Pros

After an incident with a potential buyer and my gas fireplace, Coserv was called and found the home to be safe. We decided to turn the gas off at the meter to avoid another gas incident since home is vacant. On 10/12/2022, C&W Plumbing was asked to come to the home to switch the gas on from the meter since Coserv would not be able to do it in time for my buyer to inspect the home. This should have been a quick, straightforward process. This is what happened: first person, Andrew came out and said he had to test for leaks before he could turn on the gas. He then said there is a leak and he needed to do further testing but could still get the gas on that day. That was a 260 an hour charge. He then made some confused explanation on the fix and sent another guy Paul. Paul does not contact me to let me know the start of his hour or when he leaves my property. He also proceeds to tell my buyer that he has to cut holes in the walls and there are leaks. The buyer contacts me. After numerous contacts with their customer service, Paul comes back and tell me and my realtor that he can fix the gas and turn it on today but he has to cut holes in my walls and fix a nail that has somehow punch a hole in my gas line that Coserv could not find. He then sends me a quote that ranges from 2000-1000 dollars to fix the leak. When he has finished "fixing" the leak, he then tells me that he cannot turn on my gas and must have the city inspect because no gas is coming to my home. I tell him many times that the gas is still servicing my home. He refuses to turn the gas on so I proceed to call Coserv. On arrival from Coserv, I find out that Paul from C&W tampered with the regulator on my gas and TOOK it with him, proceeded to lie to the Coserv person saying that I said they shut my gas completely off. Coserv waits for CW to put my regulator back so he can test. Coserv says CW just had to turn the gas on at the meter. Coserv has to recheck gas and is able to turn on in minutes.