ComplaintsforMercedes Benz of Laredo
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Complaint Details
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Initial Complaint
03/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased a vehicle on 2/14/2023. The vehicle was paid in full upon purchase and no finance was obtained from dealer or a 3rd party. I am still waiting for the license plates and registrations, which under ***** law must be provided in 30 days if the vehicle is paid in full. I have contacted the dealer but no satisfactory explanation has been given to the whereabouts of the plates and registration.Business response
04/19/2023
Hello,
We had some difficulty receiving the title from ************************ Services for the 2018 Mercedes-Benz GLC that the customer purchased on 02/14/2023. We received the title on 04/07/2023, expedited the registration and were able to deliver the license plates to the customer on 04/13/2023. Thank you
Customer response
04/19/2023
Complaint: 19872596
Wow, that is quite the rebuke and interesting approach. Just shrugging and kicking the can down the road! Not even an apology or statement that we (MB Laredo) understand their customers frustration for not being able to deliver the plates and registration in 30 days as the law stipulates, especially since the vehicle had been in your lot since October 2022 and MB representative promised to personally go to tax office to retrieve once back from company training in another state. Well, it speaks volumes, it truly does
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.