ComplaintsforBorder Region Behavioral Health Center
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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was supposed to be provided with a councilor and psychiatrist appointments and help. Councilor hung up on me during session. Psychiatrist never called. Im a deeply struggling and I have relied and gave my hopes up on getting help from this company. Im very disappointed in their service. When calling office, they got my appointment dates wrong and then proceeded to put me on hold and connect back with someone else who had no idea why I was on the phone and then it went on and on of me getting out on hold and them sending me over to someone with no knowledge of me at all.Business response
10/14/2021
This individual was contacted by the Clinic supervisor and resolved the complaint as listed down below.
On said date, 10/4/2021
Assistant program administrator contacted ************************* to follow-up withcompliant made to BBB in regards to scheduling a doctor's ************************ reports that the last time that she called she was transferredseveral times with different people to obtain an ***********. *********apologized and reminded her of her doctor's *********** today at 10 am. She was asked if she still needed a counselors *********** and she saidthat she did not liked the counselor and did not want to continue withcounseling services only with the doctor. ********* acknolwedge and offeredsupportive listening and understanding. Counseling services will be terminated and recovery plan will be updated as requested. Individual reported that she was satisfied with resolution.Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.