ComplaintsforChase Auto Plex
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Complaint Details
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Initial Complaint
08/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I refinanced my car loan with another lender. Chase rec'd the payoff by UPS on Aug 5, 2021. As of today 8/27, the car has still not been paid off. Multiple multiple calls to them are saying resolution will be done be 8/31, a ticket has been placed. Another response is that they are behind on posting payoffs...this is very frustrating because i am getting emails saying i am past due and to make a payment....I have the refinanced payment coming up in 2 weeks,. i cannot afford to make 2 car payments and have Chase show me as late on my credit report....Business response
11/05/2021
Business Response /* (1000, 5, 2021/08/30) */ Contact Name and Title: *** ***** owner Contact Phone: XXXXXXXXXX Contact Email: *************@gmail.com Sorry, but I think you've confused us with another dealer. Give us a call at XXXXXXXXXX. We're located in Lancaster texas
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.