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Customer Review Ratings
Average of 310 Customer Reviews
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Review fromGloria B
Date: 08/01/2025
5 starsThank you for your attention and quick response. It was a pleasure doing business with you.****** *****Review fromDavid M
Date: 07/31/2025
5 starsWhat most impressed me was the interview with *******. Her trying to understand the issues that client has been dealing with , but even more in-depth about the clients overall health history. Also her explanations about the various supplements to improve client experience.Review fromMegumi K
Date: 07/31/2025
5 starsI am very impressed with the service provided by your support ************ situation was handled quickly and professionally. I will not hesitate to do business with Boston Wellness Labs in the future.Thank you.****** ********Review fromCat W
Date: 07/29/2025
5 starsI buy a years worth at a time. I couldnt lift my arms or move them behind me. Since using Arthrozene, my shoulders have quit hurting and I can use my arms freely again.I have been using it for several years now. I just ordered another 12 bottles. Another year of relief.Review fromBrigitte L
Date: 07/29/2025
5 starsI could not be without my cerebra - what a difference!!!!Review fromNicki B
Date: 07/23/2025
5 starsAccidentally ordered an extra 6 bottles of Athrozene after ordering 6 already; emailed customer ************** had my issue solved in 2 days & the money is back in my account. Thank you so much for your prompt & excellent customer service!! ***** *.Review fromTherese T
Date: 07/23/2025
5 starsGreat nice helpful people. Sad that I have to stop my natural supplements.Review fromJohn R
Date: 07/22/2025
5 starsStaff was extremely friendly, helpful, knowledgeable and efficient.Couldn't be any better. Thanks.Review fromCatherine L
Date: 07/21/2025
1 starCalled 07/17/25. Still waiting for call back. 07/21/25.I called again and sent email today, 07/21/2025.I need return authorization number.Review fromBarbara Q
Date: 07/18/2025
3 starsI received 6 bottles of Omega 3 supplements that I did not order, so called to see who had ordered them. I have never signed up for prescription mail order (autoship)The order was sent in by a representative without my ok & I was billed $195 for the 6 bottles, which I did return & will be reimbursed for.
Boston Wellness Labs
Date: 07/21/2025
Dear *******,
Thank you for taking the time to share your feedback. We're very sorry for the confusion and frustration this recent order caused, and we truly appreciate the opportunity to clear things up.
You've been a loyal customer of several of our products over the yearsincluding Cerebra, Lipidene, PhysioSleep, Golden Guard, and Omega Total Protectand were grateful for your continued support.
When you spoke with one of our representatives in December 2024, we discussed setting up a convenient autoship for Omega Total Protect every six months. Based on that conversation, an autoship was created, and on June 13, 2025, you were billed and shipped a six-month supply of Omega Total Protect.
We understand that you did not recall authorizing this arrangement and want to sincerely apologize for any misunderstanding. We also recently updated how our company name appears on billing statementsfrom Fisico or Boston Brain Science to *********************** may have added to the confusion when reviewing the charge.
As soon as we heard from you, we made sure the order was returned and have processed a full refund. If you havent already seen it reflect in your account, it should appear shortly.
*******, we value you as a customer and want to make sure you always feel confident and respected when doing business with us. If theres anything more we can do to help or improve your experience, please dont hesitate to reach out.
Warm regards,
**** *******
Customer Support Team
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