Medical Equipment
Fold & Go Electric Wheelchairs®Find BBB Accredited Businesses in Medical Equipment.
About
Important information
- Advertising Review:
On May 25, 2022, BBB contacted Fold & Go Electric Wheelchairs regarding advertised claims on its website, https://www.foldandgowheelchairs.com/. Specifically, BBB requested the business provide clarification regarding the comparison between the current price and the former price. BBB requested that the business clarify if the items were sold at the price before the reduction and to provide BBB with a history of the pricing. Furthermore, BBB requested if the reduced price advertised has become the regular price modify their website to no longer advertise the savings claim.
BBB also expressed concerns that the limitations/conditions of the “30 day satisfaction guarantee” may not be clear and conspicuous enough to direct consumers’ attention on individual product pages. BBB requested the business’ assistance to modify the website to ensure the limitations and conditions are clear to consumers by qualifying the “satisfaction guarantee” claim with applicable conditions and limitations. Currently, the terms and conditions of the policy are disclosed on the page: https://www.foldandgowheelchairs.com/return-policy/.
The business also advertises "THERE IS ONLY ONE PLACE TO BUY OURWEATHERPROOF CHAIRS…DIRECT FROM US!”
BBB Code of Advertising states the terms “factory to you,” “direct from maker,”“factory direct,” “factory outlet” and the like can be used where all advertisedproducts are actually manufactured by the advertiser or in factories owned orcontrolled by the advertiser.BBB requested Fold & Go Electric Wheelchairs to substantiate that their advertisedproducts are manufactured by Fold & Go or in factories owned or controlled by Fold& Go Electric Wheelchairs®.
Lastly, BBB requested the business substantiate that the testimonials advertised on their website are typical results that a consumer would experience or disclose the expected experience.
BBB Code of Advertising states in general, advertising which uses testimonials orendorsements is likely to mislead or confuse if it is not genuine and does notactually represent the current opinion of the endorser. If a consumer’s experiencerepresented in an advertisement is not the typical experience of those using theproduct or service unless the advertisement clearly and conspicuously discloseswhat the expected results will be.
As of June 29, 2022, the business did not provide a formal response to the concerns.
About This Business
Products and Services
Business Details
- Local BBB:
- BBB serving the Heart of Texas
- BBB File Opened:
- 4/26/2017
- Business Started:
- 4/12/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Fold & Go Electric Wheelchairs
- Business Management:
- Mrs. Michele Klein, Owner
Additional Contact Information
- Principal Contacts
- Mrs. Michele Klein, Owner
- Customer Contacts
- Mrs. Michele Klein, Owner
Additional Information
- Business Categories
- Medical Equipment
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