Customer ReviewsforKen Stoepel Ford Lincoln Mercury

Lied to about the actual problem which caused by company

On February 18, 2022, I took my **** F-250 to *** Stoepel **** Lincoln in *********, ***** as my air conditioning was not working. I made an appointment. It took three days for them to get back to me in regard to the problem. The estimate to fix my air conditioner was going to cost $4,778.29. I thought this was rather high. Though I paid $155.00 to get it diagnosed, I decided to take my truck to another dealer. I took it to ***********************************, *****. I did not tell them that I had an estimate from *** Stoepel **** of *********. They diagnosed my AC system and quoted me a price of $1,617.40. Of course, I went with the lower price. As of today, August 13, 2022, I am very satisfied with their work. My AC is working great! I did go back to the management of *** Stoepel and showed them the quote from ***********************************. The management had all kinds of excuses as to why their price was more. To include, that ***************** just wanted my business. I also asked why they were going to charge me $957.69 for an AC compressor when ***************** charged me $603.64. The management of *** Stoepel advised me that it was probably an off market compressor. ***************** advised me that they do not use off market compressors. Anyway, my main objective is not to promote *********************************** but rather to make people aware that if they feel the service department price is a little high at *** Stoepel ****, it would be well worth their time to get a second estimate from another **** dealer. As for myself, I will no longer do business with *** Stoepel **** of *********.