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Complaint Details
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Initial Complaint
06/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/1/2021 I signed up for *************************** course Leasing to Buy for $9k. I was assigned to a coach (*************************) and they later sent me a notebook containing course material to my home. I also received access to the website ******************** which contain the same course material. The agreement stated that I would receive coaching and mentorship on a continuous basis and also help with deal analysis.Since signing up for the course my mentor ***** left the program on 8/20/21. I requested a refund of my money and told *********************** that I would return the material that was given to me as I did not receive the $9k value of the course. I asked **** in March to add me to coaching calls provided by his colleague *** Setzky but never got a response. All communication and responses stopped after ***** my mentor left the program. I am asking for a full or partial refund as the services and material I received does not add up to a $9000 value.Business response
06/20/2022
************** had full and complete access to all coaching and support for a year, and if he required or needed any additional coaching, he always had direct access to myself, even having my cell phone number, so he certainly was not short on support. Although we are unable to offer any refunds especially after 16 months, I did offer ************** an ADDITIONAL 6 months of full coaching and support at no cost to him. He did reply that he saw that we are in fact giving and offering support and mentorship that exceeds what most anyone would offer. The additional 6 months of free coaching still stands should he desire it.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.