ComplaintsforWildlife X Team

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 9th, representatives from X Team Services visited ********* at ********** to submit a bid for squirrel removal under the oversight of our maintenance supervisor, *******************************. ******** had to leave and assigned me, the manager present, to oversee the bid. Upon arrival, the service representative asked for a manager. I informed him that I was the manager, but he insisted he needed the "real manager" who had initially spoken to them, assuming he meant the general manager, who was not on site. When I contacted the general manager, who is also a woman, she was unaware of the situation. The representative then stated he required a male who could authorize expenditures up to $2000, making it clear he was reluctant to deal with female managers. As I questioned this, he became agitated by my reaction and abruptly left. He then contacted the male maintenance manager on site, aggressively complaining and referring to me derogatorily. Following this, I lodged a formal complaint and left a review. The situation escalated as the male maintenance manager received an abusive call from the representative. When I called back to clarify the situation, I was told they had registered the complaint under ********'s name and requested mine for follow-up. Subsequently, I received a voicemail from another representative who was unable to locate my details and suggested I had called the wrong company, despite my having confirmed it twice over the phone.I want to know that they take this seriously and are not discriminating against any more women they work with.

  Business response

  04/18/2024

   

  In response to the complaint, X Team Services has not done any work for this company as of the moment. One of our staff did visit the office to discuss possible services. And we did receive a phone call with the person's report that our staff member did not accept the assistant manager and manager's as the "real managers," and we are concerned about any one having that experience. We hope that was a misunderstanding, and we are addressing this with the staff member involved. We are an equal opportunity employer and do not tolerate discriminatory or derogatory behavior. We  apologize to the managers who were offended and would very much like to talk with them again in more detail. We hope they will call us, and we will also try to reach out. We want to address this issue thoroughly and prevent any such incidents in the future. X Team Management.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired X Team Services/X Team Wildlife to install a new roof. We were told on initial inspection we had a soft spot that needed repair as well as a bad spot on the trim of the roof that they would fix. First while installing the new roof the supervisor decided that the soft spot wasnt bad enough to need replacing so they didnt. They brought several items ie. robber insulators for the chimney pipes, two large chimney/venting pipes to replace the old ones, and lots of flashing. They didnt replace the 2 large chimney/venting pipes, they did not use the the rubberized insulators for the other pipes instead they used flashing around the pipes and painted everything green to try & blend with the roof but doesnt, the shingles dont even come up around the pipes you can see the flashing. The flashing around my actual fireplace chimney isnt fastened down its sticking out in the wind, but they painted that green along with the other parts of my chimney. They did not fix the bad spot on the trim before they left saying someone would be back to fix it. They left a pallet of 22 bundles of shingles along with the other supplies they never used, but still charged me for, sitting in the walkway to my house. When they did not show up the next day to finish and pick up all the supplies I called them. I was told the supplies belong to me I paid for them theyre mine do whatever I want with them. I told them it was not satisfactory they needed to come fix the issues regarding the installation of the rubber insulators, the 2 large chimney/vent pipes, as well as fixing the trim, and I expected them to take back the extra shingles that I paid for but were never used. They picked up 18 bundles of shingles and left. I called to ask when the rest of the work was going to be done and when I was going to get a refund on the shingles, they said no they bought extra so those shingles were actually **************** would be out to look. Now they wont take our calls.

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