ComplaintsforMonica Jewelers
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
-Transaction date of April 3, 2023 -Transaction amount: $30,007.82 -Item Purchased: ***** *********** **** ****** ***** **** *** **** ****** ****** ******** ***** ***** ****** -Merchant contracted with ***** to deliver item. ***** driver admitted to signing for package and leaving the package outside because I was not home. The package was never received by me. I opened claim with ***** and a police report was opened to investigate. ***** admitted fault and merchant provided sworn statement in police report stating that I did not sign for this package despite package needing a 21 year+ individual to sign for package with photo ID verification. ***** stated they could issue a refund but refund needs to be requested from Merchant as their contractual obligations are with the Merchant and not with recipient (myself). ***** stated that I need to ask the Merchant to file their ‘loss package procedures’ with reference to ***** *** **********. Merchant never filed the loss package procedures which led to the claim being closed. ***** assured me this can be re-opened as long as the Merchant actually reaches out. -I've made numerous attempts with merchant to assist working with me to get issue resolved and relayed that ***** can issue them a refund so long as they opened the claim with them. The merchant refuses to answer any of my calls or emails and is unwilling to work with me to help get matter resolved. ***** tracking number: ************ ****** ****** ******* ********* Requesting that the merchant makes the neccessary efforts on their end to help remedy this situation and is responsive so that I can receive a refund and avoid being robbed of $30,000.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.