Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** **** ************ located *****************************************************************. I am upset because none of the **** representatives will return my call, Ms ******* ****** and Mr ****** in the finance department. I have called and left messages asking for a return call regarding my referral check and with no response at all. The person that I referred was ******* *****, but when **** asked for $7000.00 down payment or called every day trying to get the sale there was no problem. Out of respect one of the above could have replied back giving me the status without me submitting a complaint to go against *** Myers. Yes, the $100 referral check is a blessing, which it should have been $200 for the sale of a $40,000 **** Escape. But, now its the disrespect that your representative of management is providing to the customer. I want this letter to be put in the hands of CEO of **** to make them aware of the type of service being provided to the customer. This isnt the first vehicle purchased from *** Myers by one of my family/ friends with salesman *** ****** which I highly recommend anyone to go see at that location. He will go out his way to help the customer.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time Line for the problem:10/14/2024 Oil Change completed by Joe Myers Ford @****** miles 01/20/25 Check engine light comes on; solid; not blinking;01/20/25 Immediately took vehicle to *** ****, within one mile;01/20/25 ***************** advisor, ******* P to check vehicle; was told it would be 5 days before anyone was available to look at the vehicle 01/20/25 Immediately took vehicle to Cliff **** Repair, approx 3 miles. They checked the oil level and found no oil on the dip stick. They emptied the oil and found only 3 quarts was in the crankcase; approximately 5.5 quarts low. They completed the oil change an topped off the oil Per the technician, the oil was not burnt. Per comment on receipt "it appears oil was not filled to correct level on last oil change 01/22/25 Took vehicle back to *** Myers to be checked for excessive oil consumption 01/22/25 Received estimate for repair service 01/23/25 Picked up vehicle Repairs completed:(1) oil change (2) Reprogramming PCM (3) Replaced dipstick; was told to return after 3000 miles to be checked again 03/20/25 Brought vehicle to *** Myers at 3000 miles; was told after inspection that entire engine replacement was necessary at a cost of $11,007.10; Service Advisor, ***** **** said *** Myers was not responsible for the damage 04/10/25 I was referred to Service Manager, ******* ********. He referred me to the ****************** to ask for good will. He gave me the number to call and said that was all he could do 04/11/25 Mr. ******** told me he would check with **** good will himself on my behalf 04/16/25 **** agree to pay $5000 total 05/01/25 I received the vehicle back from *** Myers with the engine replaced; paid $5,369.19. The vehicle has been "inspected" by *** Myers at minimum 10 times since purchase. Why was the ***************** Bulletin from **** (TSB)19-2365) completely ignored thru all 10 inspections? I also suspect that *** Myers technicians did not fill it with oil. I should be reimbursed for either reason

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 9th, 2025 I bought a **** Explorer from Joe Myers Ford for $32,979.75 after the deduction of the trade of my 2020 **** Explorer for $16,000. Unfortunately, once I received the documents I signed via e-mail (they refused to print them while I was there), I realized there were a lot of discrepancies with what I was told and with the pages I signed. They were altered by the time I got them. ****** ********* is a completely dishonest ******** along with the Manager ****** ******. They lied about the promotion that they were offering on the car, the lied about what was included in the car, they said they had no window sticker for the ecar, they told me items were not optional that were. ****** ********* took the refund from the *** plan on my 2020 **** and instead of transferring it to my new car, he told *** that it was part of a downpayment. I paid for the car in full that day. There was no downpayment. This is more than creative accounting. This is theft. They also charged me for a Lojack that I told them I didn't want but they said it was already installed on the car. In the end, a month later when I returned to the dealership, I found out that the car doesn't even have a Lojack. I have attached several documents in support of my claims.

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a recent vehicle purchase I made at Joe Myers Ford in *******, **, on March 29, 2025. I communicated extensively with multiple dealerships through emails, texts, and photos to confirm the exact make, model and year of the vehicle I intended to buy. This strenuous process, had me very exhausted and fatigued.Joe Myers Ford was my final stop. I met with ************************** I informed him that his price on the 2024 model was too high compared to other offers I had received. I also told him that I had quotes for 2025 models at either the same or better prices than what he was offering for the 2024. In response, ***************** stated that he could lower the price of a 2025 model by a few thousand dollars. Based on that assurance, I proceeded with the purchase, believing I was buying a 2025 model as discussed. I paid the full amount using a cashiers check and trusted that the documentation reflected what had been agreed upon.After returning home to *********** and reviewing the paperwork, I discovered to my dismay that I had been sold a 2024 model. It misaligned with the entire reason I chose to purchase from Joe Myers Ford rather than a closer dealership.I contacted the dealership upon discovering the discrepancy. I was told that nothing could be done. I escalated the matter to the General Sales Manager, Mr. ***** ********** and explained the situation thoroughly, including the verbal commitments made by ***************** and the clear misunderstanding surrounding the model year. Unfortunately, Mr. ********* also stated that the issue could not be corrected. Following this, I received a impersonal email from Mr. ********** which failed to acknowledge any specific details of my complaint. I later received a similarly generic message from the Customer Relations Manager, Ms. ******** ****. She showed no compassion nor remorse and told me to enjoy vehicle.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I had taken my 2018 **** F-150 into Joe Myers Ford for service due to oil leak and transmission CDF drum causing the truck not to shift (i.e. **** 10R80 Known Transmission Problem). The truck was left in service for a month and warranty covered a complete transmission overhaul to replace the known defect. Ten months later, I am back at Joe Myers Ford for the same problem. *** Myers' **** is trying to have my warranty company (*********) pay for the service, but this should clearly be paid for by *** Myers since it was one of their own transmission service techs that made the transmission overhaul. I went into **** today and my service advisor is saying that they do not want to pick up the cost. I informed them that it has only been 9-10 months and the transmission is not properly working. In fact the service advisor informed me that the current transmission tech informed him that my transmission does have damage and that metal shavings were found in my transmission and that the transmission was not completely overhauled, as previously paid for by my warranty company. My invoice from last Summer shows I was charged for a complete transmission overhaul, which was to include a new CDF ********** I went up to Joe Myers Ford service ***** to see my service advisor, ******* ******. ******* told me in conversation that he has had problems with getting his manager to cover the problem and asked if I would come talk to his boss on his behalf. I went into the dealership to help and have never been talked down to and scolded as I was today by ****** ****, *** Myers Fixed Ops Director. Completely unprofessional and my truck still remains in the air, unfixed, and no resolution insight. Poor customer handling and complete fabrication of service provided and bilked my warranty company and me out of money for a service they claimed to have provided.Amount paid last Summer for this fix was approximately $8K-10K.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase our 5th vehicle at Joe Myers Ford in *******. They are cons and lied to me and gave a compelling story to make it seem like I was getting a good deal. I even had a manger tell me to do illegal activities to get "rid" of my trade in so I would not be upside down on a new car since they were not giving me much on my trade in value. They forced the $6k warranty plan and said cannot be removed, which I am canceling to get a refund. Ironically the warranty company is owned by the same company who owns *** Myers. My brand new vehicle I have had for 8 weeks now has been in their service department for 4 of those weeks and no update in sight. Will never give these people another dime. After 5 vehicle purchases, you don't treat people like this. Deceptive practices will get you nowhere! I emailed the ** **** and he had *** call me and was no help whatsoever. I wanted to trade my defective Edge in for the Explorer that I originally went there for in the first place. Now *** tells me that my payments will DOUBLE and my vehicle depreciated so much since the purchase on 4/30/24. This company definitely did not take on the motto of "Whatever It Takes" like Mr. ******** did. I will NEVER purchase another car from this company because they are deceitful and dishonest. After almost 4 weeks of being in the service department I still do not have my newly purchased vehicle. I would like ownership from ****************** to discuss with me how we can rectify this situation. There are so many other issues to discuss and add on to this complaint but there is not enough room to type it all out. Please help me as I am a consumer who just wants you to do what is right!

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I put a down payment of ****** on a used **** that was supposed to cost 30k but the finance guy added a warranty without telling me that it was a 3 party warranty and thus it would raise the price. The vehicle has been have the exact same sensor and oil warning problem since I bought it. I have only driven the vehicle 3 days maybe 4 between the day I bought it and today 6/25/24 They told me the sensor was fix but all they did was glue it on to the grill and it still malfunctions and I was told the leak could not be found but warned that their lawyers would have no problem getting they money I owe them out of me if I attempted to renege on the contract.

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-4-24 I walked into Joe Myers Ford to purchase a pre-owned 2021 Lincoln Navigator. I am disabled with spinal cord damage. I do not like stressful situations as they make my condition worse and have uncontrollable outbursts and body trembling. With that being said, I wanted to buy this navigator because I had a previous employee of mine, and friend who worked there who would make it easier and less stressful. I agreed to pay the full asking price, took their first offer on my trade value, and first offer at financing that had no stipulations per the salesman, Tim V, the finance manager Joe, and another new finance guy that was in the office when i signed. The finance guy added additional products to the loan that i had agreed to, we signed the deal and I left in my navigator and my legally binding/signed contract by both parties. The dealership was unable to fulfill financing. On 3-22-24 I was told the loan did not get funded by ********* as agreed, so they submitted my loan to 9 additional banks and found another who would be willing to fund it, at 20%+ interest (original contract was 14,98%. I told him I would never agree to, we had a legally binding contract that they had to fund in 10 days. on 3-23-24 I was told to resign at the 20% interest or bring the car back. This was the first mention of bringing the car back. Texas law requires the contract to be funded in 10 days or the contract is legally binding and the selling dealer is the financier.On 3-24-24 The harassment began from the sales guy accusing me of submitting fraudulent information, texted that ********* ******** lawyers were certainly on retainer and will come after me, telling me i needed to get my life togfether, i was the problem and accused me of having 15 repossessions (i do not). on march 25-2024 Tim texted that they would reduce the price of the vehicle by several thousand dollars to make the payment the same at the same 72 month term, but I could not resign until 4-2-2024 for some reason.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2019 **** eco-sport with under ***** miles started having engine malfunctions, and would not accelerate at all. I had it towed here and was told they needed to replace the engine. I had it replaced in October 2023, Which took two months, and now I am Having the same exact engine light come on and my car is slow to accelerate even after replacing the engine. I brought the vehicle back to *** ****** **** and was told that this is a new issue and the parts that need to be replaced are technically outside of the engine so not covered under warranty the repair invoice total that was quoted to me is $2400. I refused to pay this because I dont understand how the engine is replaced and three months later I have the same issue but **** is saying its now a new engine problem. Since then, I checked online to see if there have been any recalls on the vehicle and was shocked to see Jan ******* Manufacturer Recall Number 23S64 NHTSA Recall Number 23V905 Recall Status Recall Incomplete, remedy not yet available Summary ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM TO FRACTURE, AND SEPARATE FROM THE TENSIONER BACKING PLATE, ANDOR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL *************** Risk A LOSS OF ENGINE OIL PRESSURE CAN RESULT IN ENGINE DAMAGE ANDOR SEIZURE, WHICH CAN RESULT IN A LOSS OF MOTIVE POWER AND A LOSS OF THE MECHANICAL VACUUM PUMP REQUIRED TO PROVIDE POWER BRAKING ASSIST, INCREASING THE RISK OF A CRASH.Not once did anyone at **** tell me that there is a recall on my vehicle that is stating the exact issues I am experiencing. I am a single mother of 3 children and work full time therefore I am concerned about my childrens safety while driving this vehicle. The vehicle experiences sudden loss of power while driving at high speeds on the freeway.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in at ****** miles to have the windshield wiper motor repaired. I was told I needed an new Body Control Module to fix my problem, this turned out to be incorrect when I was told the issue wasn't fixed and I can pick up my car. The 2nd guess was that I needed a new wiper switch. At this point we agreed to half price since they didn't fix my problem and just threw the most expensive parts they could at my car. Real issue was the motor itself which I replaced, so *** Myers was wrong twice in 1 visit. I brought my car back at ***** miles with a check engine light, p0420 p0430, both catalytic converters are bad. *** Myers stated this is not related to the replacement of the Body Control Module because the code is being generated by the Powertrain Control Module. I was charged for the tech to look at my car and refuse to do the work because I have exhaust modifications. I was told to get new catalytic converters which I did. now at ****** miles I get the p0420 p0430 codes again. I went to a muffler shop to have my Cats checked and they said everything was fine and pointed me in the direction that I needed a tune, that I would have lost it when *** Myers touched my car. I get a tune and 2 days later my emissions system goes to a fully green status. I am asking for reimbursement for what I was charged for new CATS that I didn't need, my repeat visit where they refused to acknowledge they caused the check engine light , and the tune that *** Myers removed that actually fixed my car. total ******** I am requesting to be reimbursed. I received my car back worse than when I dropped it off. I left messages for 2 weeks with no callback. I spoke to a **** who listened and even acknowledged the *** replacement would wipe the **** but his superior said they don't "feel" they owe me anything. I was also promised a callback by his superior ***** who did not call me back. I should not be financially responsible for their ineptitude.

  Business Response

  Date: 03/27/2024

  To whom it may concern,

  Upon researching this repair,there is no evidence that *** Myers affected an inappropriate or unnecessary repair when Mr. ****** brought in his vehicle. The vehicle came in on June ******* RO# *****b, our technician, diagnosed the vehicle as having two codes.Those codes were P0420 and P0430. These are both exhaust converter codes. The technician confirmed that both converters were partially clogged using a back pressure check via the oxygen sensors. The readings on the gauges of between 1 and 2PSI indicated the need for replacement. *** Myers did not do the converter replacement and left the codes uncleared so the customer could take his vehicle to another repair facility (at the customers request) and get the work done.

  *** Myers stands behind its original diagnosis and is unable to comment on the repairs or opinions that the client received after leaving *** Myers.

   

  *** ******** for ****** ****, Service Manager at Joe Myers Ford

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

  I did not request to take my vehicle elsewhere for repair, the dealer refused to make repair due to having a modified exhaust.

  If the dealer was correct then the new catalytic converters would have resolved the issue with p0420 p0430 codes. Issue was not resolved until i had my car tuned fixing the issue the dealer caused by removing my tune without my knowledge or consent.

  I stand by my origional statement that i received my car back worse than i left it and the unnecessary replacement of the body control module flashed my powertrain control module costing me money the dealer needs to reimburse me for

  
  Regards,