Business ProfileforOneShare Health

I was a member of OneShare since January 2023-Dec 2023. Before I bought into it I asked all the questions - what/when and how much was covered - especially for an emergency. They said emergencies were covered so I took the insurance. I know how costly emergencies were and that is why I wanted to be covered. I lost my job due to health reasons in 2022 and could not afford local insurance. I asked every question. I had an accident in July 2023 where I fell and broke my hand. When I called I asked where to go they said anywhere. I asked if there was a place affiliated to get in plan pricing, they said the good thing about them is there is no in network so I can go anywhere. They told me nothing else, I asked questions and they were positive on every answer..I had to see a orthopedic doc and again I asked who, they said anyone since there was no in network to worry about. I called the doc office to make an appt and they never heard of this coverage, they called OneShare then called mee back to explain I had no benefits for this event. First I heard of that!I called the plan and spoke to several people to explain that I was upset and I asked all the right questions before I purchased this plan. A manager got on and reviewed my initial phone call and then agreed to pay for this event. Now, this is March 2024 and I am receiving calls and bills....and just today I received a Patient Sharing Explanation of Sharing and it says that they will pay for nothing - zero. I am so upset. I have a call into them but they will not call me back. I just want them to pay, my fills are at least 1k. I had to pay for doctors visits, blood work, etc over this past year but this is the last straw. They have so many rules that there is no way that they will ever cover anything. For example: if you get an x-ray done only one person can see it - if they have a process of 2 people viewing the x-ray they will not pay. There is no hospital that is not going to have these x-rays rechecked. Same with blood work - IF you have bloodwork done they will only pay for it if the doctors office does all the analysis, they cannot send it off to another company. This is unheard of and of course you only hear of this when they do not pay so you are stuck. I pad them over 5k and they have NEVER paid anything - nothing!