Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Our city and county suggested going with homefield energy to lower ameren electric rates in July they agreed to sign 3 of our restaurant's then later we also signed up 5 other accounts, after reviewing the east Washington location the bill was over dubble the rate, I've been calling and promised a solution I've spoke to 10 people in the last month nothing has been done this account is still with ameren because of homefields neglect it's cost my business over 7,000 dollars and apparently they don't care I'm asking to be reimbursed for this negligence, it's hard to believe after all of the time spent reaching out to fix the problem nothing has been done . My ameren account number is , XXXXXXXXXXBusiness response
02/16/2023
Business Response /* (1000, 7, 2022/10/19) */ Dear BBB, Homefield Energy has reviewed complaint number XXXXXXXX from ***** ******. Homefield Energy spoke to Mr. ****** and resolved is concerns. Mr. ****** appreciated the call and resolution. Thank you for bringing this to our attention. Consumer Response /* (2000, 13, 2022/12/01) */ consumer called to say case is resolved.Initial Complaint
12/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company without any approval whatsoever from me started charging me money for nothing.Business response
02/04/2022
Business Response /* (1000, 5, 2021/12/21) */ Dear BBB, Homefield Energy has reviewed BBB ID XXXXXXXX from ******** ***** and has documented its findings and actions taken with respect to this complaint. ******** ***** is a resident of the City of ********, IL at her address of **** **** St. Apt A ********, IL XXXXX. The City of ******** has an opt-out electric municipal aggregation program and selected Homefield Energy as the electric supplier for the time period of June 2018 through December 2023. The City of ******** provided the customer's account number to Homefield Energy as an eligible resident to be included in the City's opt-out electric municipal aggregation program. The City of ******** mailed an opt-out letter to Mr. ***** which explained the opt-out process and made their citizens aware that they would automatically be enrolled in the program unless they chose to opt out. The methods of how to opt out were also provided in the letter, along with the negotiated price. A copy of the Terms and conditions were also provided. Mr. ***** did not opt out through the city, his utility (Ameren IL), or through Homefield Energy, which appropriately prompted an enrollment order to be submitted to his utility, Ameren, on 8/18/21 with an effective date of 9/14/21. On 12/20/XXXXX, Mr. ***** contacted Homefield Energy stating he was fraudulently enrolled in the Municipal Aggregation program. Homefield Energy, agent explained the City of ******** electric municipal aggregation program to Mr. *****, however, he requested to Drop from Homefield Energy's supply. At this time a drop transaction was submitted to his utility, Ameren, and is effective 1/17/2022. During this period, Mr. ***** has been billed appropriately for supply charges per the municipal aggregation agreement with the City of ********. Homefield Energy will provide Mr. ***** a refund of $36.18 for the supply charges as a goodwill gesture. Please let me know if you have any further questions or concerns. Thank you, LaTona ******* Customer Advocacy Services Vistra Energy XXX-XXX-XXXX
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.