Customer ReviewsforCovert Chevrolet of Hutto

Dishonest, unprofessional, they riped my truck apart and didnt even care to put it back together. for 3 1/2 months my truck just sit there. with windows down cause they didnt reconnect the battery. rain an spiders invaded my truck...i drove it there with engine light on ..an 3 months later had to pay ****. for to only pick up my keys an had to have it towed home...they did a tear down... what ever that is. an said i ok it...wow what a lie. so be ware of repairs at this place...dont end up like me...no transportation. need new motor now.. POOR EXCUSE FOR MECHANICS. THE SERVICE IS ****........BEWARE !!!!

Dishonest marketing even for a car dealership. They are using ***** Blue Book instant cash offers to drive traffic to the dealership and then refusing to honor the offer upon arrival. It was not even close to the "Instant Cash Offer". It was multiples of thousands less and nonnegotiable. It is one thing if they would have given me reasons the car was worth less (Which it isn't), but they were just using the higher-than-average offer to drive a potential customer to the dealership.

1)We were lied to by the salesman, your dealership didnt accept the ** Family friends and discount.2)We were not told about a 10K markup price for the vehicle until we had already spent 1 hour at the dealership. We wouldnt have drove to your dealership if we were told the truth.3)I was so annoyed at the tactics that I didnt mention my military or EMS discounts because I knew it would make my stay at the dealership even longer.4)With the price of the vehicle being so high your dealership has a monopoly of forcing people to finance though the dealership. There is NO way my credit union would finance a Suburban for $98,767.16 + finance charges.5)Due to this high price, we were forced into needing to purchase GAP insurance and the extended warranty due to the vehicle not being worth what we paid for it.6)We signed our paperwork around 2:20 pm and by this time we both had a headache and were hungry. To make matters worse after signing docs we were taken back to our original salesman who was enjoying his lunch. We couldnt leave your dealership soon enough. 7)We will NEVER purchase another vehicle from your dealership or recommend your dealership to any of our coworkers or friends. 8)I have contacted ** headquarters to see if your practices are LEGAL? I was told that each dealership is independently operated. I cant believe these unethical practices are allowed in your dealership.10) Interesting enough, I looked at your website and now I see, call for price for some of the listed for Suburbans.11) I did receive a call from ***** from your dealership to ask how my purchase experience was? I let her know this information as well. 12)I understand you have multiple dealerships and many staff members and that I am only 1 person who purchased a vehicle, but the tactics used for this transaction should be illegal. An honest and trustworthy dealership wouldnt let this happen.

Worst sales people to deal with.... unprofessional, disrespectul and name calling to customers, not to mention liers !!!! Especially when the customer is a disabled vet !!!! Horrible and disgusted. All of this was going while the manager just stood there and said nothing. !!!

This truck and the local dealer. Covert in Hutto, TX. I bought their service package and took my truck in for the 1st time at ***** miles to get the 1st oil change. They Dropped the truck off of their service lift puncture the fuel tank and who knows what else but instead of replacing the truck they decided just to fix it. I was ****** and refused to sign anything with them after they gave me my truck back knowing that more issue will probably arise do to this. Now truck has ****** miles on it and how convenient that it is just past the manufacturer warranty and now I need an a/c compressor replaced $2500.00 and the transmission is out $5000. $7500.00 in repairs with such low mileage. I expect better Chevrolet than what this is.

Company has little to no integrity. Management, Sales do not understand, or care about quality of being honest and having strong moral principles. Most people work years to raise their credit scores, when a person defaults on a payment it is reported negatively on their credit report- most of us understand this and try to avoid this. When a car dealership knowingly decide not to inform you that in the ************** -dealerships have 25 days to pay off your auto loan and purposely keeps that information from you. Covert Hutto for at least 5 hours and at no time, did they inform us that ***** allows Dealerships 25 days to pay off loan. When my bank called and told me I was late with my payment and found out that the dealership did not pay the loan off, I contacted the sales person first ***** M, he stated that financial should have told you this. Stated no, and this is now effecting my credit, he said, don't worry you have 5 days for late payment. past the 5 days by the time the bank contacted, Had I been told this prior, I would have known to pay my trade in car payment on time. Will never recommend Covert to anyone. And as I told them, they do not have permission to paint, place sticker on the new Truck ( still not delivered) when it finally arrives. Week ago it was in *********** as of 07/19/2021, still not in Hutto and now cant tell us when we will have the truck. Buy any vehicle from Covert, please be aware you may still need to pay your trade in. Full disclosure would have been greatly appreciated.