Business ProfileforWindow World - Houston

Complete window replacement of home. Windows were ordered on September 22,2022. Windows arrived October 18, 2022 and were scheduled and installed on October 25, 2022. At time of installtion, I brought up concerns with damanged frames, missing caulk around openings and the sound transmission through the windows, which the sales rep stated these windows would reduce sound and that the missing caulk should address, however it has not. there is no change in sound transmission from my 1970 single pane window vs these " low E" windows as you can clearly hear through the windows when closed, other customers I have discused with due not have this issue and even had same sales rep, so unsure if the windows as installed were properly sealed. In addition, all windows along the front of the house have single locks, however in the master, one window has 2 locks and the other one right next door has 1 lock. This was the start of the isuue. Window World acknoldeged the issue at the first install date and have been out every couple of months after I follow up with windows not being able to fit. This company has come out in addition, the following dates at least, other times, I have had the sales rep come out and inspect, which he has requested managers to come out and inspect, yet this never took place. 12/14/22, 3/16/23, 5/8/23, 6/20/23 all for the same window issue and still this company is unable to fit the windows properly. I have reached out to the sales rep, fabrication rep, install rep, store and others, each time I am instructed that a manager will call me back, yet never happens. I financed a portion of these windows and at this rate, I will have paid off the windows within a year of completion and the windows as installed are not as agreed and allow so much sound to pass through, its as if there always open. The windows are installed so tight, that when trying to open, you have to use some force and they scratch the frames due to no give in the window.