Veneers
Shiny Smile Veneers LLCInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Beginning
on March 2023 to date, Shiny Smile Veneers, LLC has developed a pattern of
complaints and reviews. Those patterns include:
Per consumer’s
complaints and customer reviews, they claim warranties are not being honored.
Along with poor quality of product which includes: product breaking easily,
gaps, veneers do not snap on correctly, build up of material causing product
not to fit properly. They also claim poor customer service which
includes: calls and emails not returned in a timely manner, company slow to
respond after order is placed, rude employees.
Regarding refunds,
consumers have verbally informed BBB Staff, the company is requesting they
update their complaint to Resolved or if they have placed a Negative Review,
they are asked to have it removed. The company can make those
requests but, the refund cannot be contingent on those requests. While
the company stated that is not their business practice, we did have one
consumer provide screen shots of a text message that can be interpreted
differently.
In an August
2024 email, a consumer wrote, “Can you please remove my review…I was contacted
by shiny smile veneers who offered to refund my money if I removed my review.”
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