Used Car Dealers
Mac Haik Chrysler Dodge Jeep RamInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Beginning in late 2022 to
date, BBB has noticed a pattern of complaints and reviews:
Consumer complaints and
reviews allege when taking their vehicles in for repairs, they are not
completed the first time or there are delays in getting the work
completed. They also claim there is poor
communication on getting the status of the repairs. Some consumers stated upon
purchasing a ‘new’ vehicle, they are had immediate issues.
There have also been negative
reviews regarding selling issues of not honoring prices or deceptive
advertising regarding discounts not being disclosed on the website.
When the consumer filled out a negative review, the sales
One consumer recently stated
the sales person was ‘very pushy’ about filling out a positive survey prior to
the transaction being completed. He was asked to see his phone so the manager
could guide him through an app on his car but without his knowledge, the
manager was alleged to have filled out survey on his behalf. They then offered the
consumer a monetary amount if he will fill out a good review. When asked if that’s how he runs his business he states “
I’m general manager and I can do what I want" When consumer filled out a negative review, the sales representative sent him an unprofessional message.
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