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Business ProfileforUSA Direct Auto
Current Alerts For This Business
Since May of 2021, the BBB of Houston and South Texas has received numerous complaints and customer reviews on Houston Direct Auto that exhibit the following pattern.
Consumers complaints and customer reviews allege Houston Direct Auto is knowingly selling vehicles with mechanical issues that are in need of immediate repairs. Consumer’s also stated the company will repossess the vehicle after numerous miscommunications between the consumer and the company regarding when payments need to made. Unfortunately, customer service was also mentioned as a problem at this dealership including poor communication and not returning phone calls. Consumer stated they are required to write a positive review.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1901 Little York Rd, Houston, TX 77093-3231
- BBB File Opened:
- 2/13/2012
- Business Management
- Mr. Santiago Son, Manager
- Contact Information
Principal
- Mr. Santiago Son, Manager
Customer Contact
- Mr. Santiago Son, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
44 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
31 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Paul E
01/20/2024
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