Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used there services for tax protest before. I had signed agreement that had effective dates that have long since expired. They continue to represent me without my permission.

  Business Response

  Date: 07/18/2025

  Hi Mr. **************** appreciate the opportunity to clarify your account history with ******** & Associates.

  Our records indicate that you initially enrolled with us & signed the Appointment of Agent form on April 27, 2020, with an expiration date noted as December 31, 2020. However, on May 12, 2023, you submitted a new Appointment of Agent form without an expiration date, thereby authorizing us to continue representing you in your property tax matters. Additionally, you provided updated photos of your property, which were used in the 2025 property tax protest.

  The due invoices that you received for tax year 2025 total $107.50 are valid, reflecting our service during that period. We understand your concerns and, as of July 18, 2025, we have canceled your account. You will not receive any further  services from Oconnor & Associates going forward.

  If you have any questions or require documentation regarding your file, please don't hesitate to contact us at ************.

   

  Best regards,

   

   

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  This letter is to inform you that Patrick ******** & Associates, L.P. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/16/2025 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business advertised for property tax reduction services to my mom, an elderly lady who is 72 years old, who agreed to using their services in April 2024 for the 2024 property tax appeal. The appeal result is disappointing so that she did not wish to engage them further. despite this business contacting her many times in 2025, she refused to proceed with them for further engagement even when they offered her a $75 gift card.On June 23, 2025, ******** emailed an invoice seeking property tax appeal fee of $181.17 for 2025 appeal. When we questioned this invoice, they send an appointment letter which was executed in April 2024, authorizing them to represent **** in front of the Texas state tax authorities. We did not sign or agree with any service engagement for 2025. We do not believe we should be paying this invoice, since we never agreed to their services for 2025.

  Business Response

  Date: 06/25/2025

  Hi Ms. ****************** style="font-size: 0.875rem;">OConnor & Associates was authorized to represent Ms. **** through the Appointment of Agent form (Form ******) signed in April 2024. As stated in Step 9 of this form, (see attachment) the agreement remains in effect until the client either specifies an expiration date or submits a written cancellation request or call to cancel the service. In this case, no expiration date was indicated, and no cancellation request was received prior to the issuance of the 2025 invoice.

  We understand that Ms. ***** no longer wishes to continue with our services. As a courtesy, we have canceled the account as of today, June 25, 2025, and have waived the 2025 invoice in the amount of $181.17. No further services or billing will occur.

  We regret any confusion or inconvenience this may have caused and we consider this matter resolved.

  Thank you,

   

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

  The vendor ******** has agreed to reverse the fee invoiced for 2025.  Therefore, no further payment is required from me.

  Many thanks,
  *****

  
  
  
   

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, we hired OConnor Associates to represent us in a property tax protest for one property: **********************************. We paid in full for that engagement, though were unsure whether any services were actually performed.Later, we contacted OConnor to inquire about adding more properties. However, we never signed authorization forms for any additional properties, as we ultimately chose to work with another company. Since then, we have received repeated emails from OConnor requesting authorization, which we consistently *********** 2023, our attorney sent a letter requesting that OConnor stop contacting us and cancel the invoice. We also replied directly, reiterating that we had not authorized representation for other properties and requesting the invoice be ********* April 2024, we discovered OConnor filed Form ****** (Appointment of Agent) with the Tarrant Appraisal District using falsified signatures. The signature resembled our 2022 digital signature, but the ** address on the form was invalid. Furthermore, OConnor continued to request our signature after submitting the formevidence that no valid authorization existed.We filed Form ****** (Revocation of Appointment of Agent) to formally remove OConnor from all properties. Tarrant County records confirm that OConnor was not authorized to represent us for the 2024 tax protest.Despite this, OConnor issued invoices totaling $6,186.86 for services they claim were performed in 2023 and 2024. We firmly dispute these charges and maintain that no valid authorization was granted.We request that OConnor Associates:***** all further communication regarding these charges Cancel and withdraw all related invoices Not report this matter to any credit or collection agency Ongoing collection efforts may constitute harassment. We are seeking BBBs assistance to resolve this matter.

  Business Response

  Date: 05/05/2025

  Dear **** ******,

  
  Thank you for the opportunity to respond and provide clarity regarding the matter with OConnor Associates.

  
  We are currently researching this issue and will contact you shortly with an outcome.

   

  Thank you for your patience. 

   

   

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  [Provide details of why you are not satisfied with this resolution.]
  

  ******** Associate only respond with the 'We are currently researching this issue and will contact you shortly with an outcome'. They issues have not been resulted and they have not contacted us with the outcome yet.

  
  Regards,

  Sarinya
  
  
   

  
  

  Business Response

  Date: 06/06/2025

  Hi ******* ******,

  We appreciate your patience and the opportunity to review your concerns in further detail.

  After an extensive review, we have agreed to adjust the 2023 tax year Litigation invoices totaling the amount of $2,998.31 due to the Litigation settlements taken place in August 2024. We have confirmed with the Tarrant County Tax Office that you received (11) Litigation refund checks via mail in September 2024, totaling $5,803.08, which was issued as a direct result of our legal representation on your behalf.

  Additionally, there are 11 Standard hearing invoices from tax year 2023, totaling $3,391.52, which remain past due. These invoices correspond to successful reductions on your property tax values that we achieved prior to your request to inactivate your account. These reductions were made through the standard hearing representation as part of our appointed services. 

  For full transparency, we have attached the following supporting documentation for each property:

  *** style="color: black;">Hearing Results from Tarrant County Appraisal District detailing the 2023 Standard hearing results. *** style="color: black;">Standard Invoices for the 2023 Property Tax Value reductions achieved by ******** & Associates. *** style="color: black;">Appointment of Agent Form which gives ******** & Associates authorization to represent you in the property tax hearing process with Tarrant County Appraisal District (Please note in Step 9 on Form 50-241;  The end date is to be filled in if you want us to only represent the account until a specific date; if left blank representation is indefinitely.) *** style="color: black;">Litigation Refund Report outlining the 11 refund checks mailed to ************************ verified by the Tarrant County Tax *******************

   

  We remain committed to resolving this matter. Please feel free to contact me directly should you have any questions. 

  Sincerely,

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  [Provide details of why you are not satisfied with this resolution.]

   

  We are writing to formally state that the signatures attributed to us on the Form ****** submitted by OConnor & Associates are not valid. These signatures were not provided by us and are, therefore, fraudulent.
  For the 2023 property tax protest, we authorized Property Tax Protest to represent us. Attached are the properly executed Form ****** documents bearing our authentic signatures, authorizing Property Tax Protest to represent us for 15 specific properties. The properties that OConnor & Associates claim to represent are among these 15.
  As OConnor & Associates were not legally authorized to act on our behalf and submitted forged documentation, we hereby demand that all invoices issued by OConnor & Associates related to this matter be voided immediately.
  

  Sincerely,
  ************************ and/or *******************start="922" data-end="925">

  ******* ******

  (Director)

  Regards,
  
  
   

  
  

  Business Response

  Date: 06/25/2025

  We  recognize the importance of resolving this matter amicably and bringing closure for all parties.
  Accordingly, as a gesture of goodwill and in the interest of resolving this dispute, we will adjust all outstanding invoices related to this matter to reflect a $0 balance,  for the 2023 tax year services.
  Thank you,

  Customer Answer

  Date: 07/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I started receiving threatening messages from ******** Property Tax Reduction experts where they claimed I had hired them to contest my property taxes for both 2022 and 2023. I had never heard of this company before there calls and emails started saying I owed them money. They then provided a blatantly false form which was made up to look like I digitally signed a document, but it had no fees or verbiage of what "I" was supposedly "hiring" them for. The threats increased, phone calls would come from a call center in ***** until in early ******************************* for services I never hired them for, nor had I ever spoken to them, or had even heard of them until they fraudulently started targeting and harrassing me.

  Business Response

  Date: 02/14/2025

  At ******** & Associates, we prioritize transparency and ensure that all clients fully understand the terms and conditions of our services. We offer various communication channels to make sure that our clients have a clear understanding of the process.

  According to our records, you signed up for our services via our online portal in June 2021. During this process, you electronically signed the necessary authorization documents, which granted us the authority to represent you in protesting your property taxes until you request to cancel our service. We were successful in reducing the assessed property tax value for both 2022 and 2023. This resulted in significant savings on your property tax, and as a standard procedure, we issued an invoice for the tax savings received for those years.

  In light of your concerns and to resolve this matter amicably, we have decided to waive the outstanding invoices totaling $920.27 which included legal fees. Additionally, your account has been inactivated as of May 11, 2024, and no further action will be taken regarding this matter.

  While we believe the services provided were in accordance with the signed appointment of agent form, we hope that waiving the invoices and deactivating your account will address your concerns. We sincerely apologize for any confusion or inconvenience caused regarding this matter.

  Thank you,

   

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******** and Associates in 2023 to fight the appraised value of my residential property. The results were satisfactory and I paid ***************** 2024, I decided to dispute my home's appraisal value myself. I completed the necessary paperwork. I attended a hearing on 5/16/2024 and was successful in reducing the appraised value by $27,286.On October 9, 2024, I received an email for a past due balance of $334.11 for services provided in 2024. This was the first communication with ******** in 2024.I contacted customer service on 10/10/2024 and was told that ******** had attended the appraisal hearing on 5/16/2024 not me and to prove that I attended the hearing. I contacted *** ****, ******************************* Lead with ********** CAD for assistance. His records reflect two hearings regarding my residential property. I attended one and ******** attended a second hearing later in the day. ******** was only able to reduce the appraised value by $1,000. Apparently when I contacted ******** in 2023, unbeknownst to me, I authorized the company as my agent. I sent an email 10/16/2024 outlining all this information to ************************************ On 10/17/2024, I received a response thanking me for the email and that it would be added to my file. On 11/05/2024 I received another billing statement. I once again reached out by phone and email. The representative stated she had no records of my prior email.We are being billed for $334.11 which is based on the property tax reduction that I achieved. ($27,286). ******** was only able to reduce the appraised value by $1,000. At no time prior to the October bill did ******** contact me. As an agent (again, unbeknownst to me), they received copies of my protest and my hearing date/time, yet they did not contact me. They did not send any hearing results and the first billing statement was 5 months later.I question whether this experience represents fraud or simply very poor record keeping.

  Business Response

  Date: 11/20/2024

  I sincerely apologize for the confusion and frustration this situation has caused. We value our clients trust and aim to address all issues with the highest level of professionalism and transparency. Our communication method was via email for your account. ************************ Due to the compliant, we have inactivated the service and waived the invoice.  While we are committed to providing accurate, professional services, we are always looking to improve our service. Thank you for bringing this to our attention, and I hope this matter is resolved to your satisfaction.

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This consultant firm claims that I acquire their services to reduce property taxes. They send me an authorization form that has my name (as my signature on it). As a Marketing proffesional, this type of information can be obtained by a simple for to capture leads on a website. When I call the first time, I noticed costumer service was a call center in *****, so I assume it was scam. However, I did notice this year they showed up on my property tax as feduciary and I never authorized their services. Their website list different phone numbers to reach out. I need the off my property tax and I want to undestand how such business is legal in this country.

  Business Response

  Date: 11/15/2024

  I am so sorry to hear that your experience with our company has not met your expectations. After reviewing your online enrollment process, you signed the Authorization of Agent form electronically which gave us the ability to represent you in the property tax hearing process on your behalf. Because of a miscommunication in the enrollment process, we agreed to waive the open invoices and clear the past due balance. I'm happy we were able to resolve this issue. 

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and before I accept their resolution as I keep reading I singed their representation agreement, I want to confirm that I do not own them anything moving forward and that they are off my property as feduciary, correct?
  
  Regards,
  
  ********
   
  

  Business Response

  Date: 11/18/2024

  Hi ********! I understand your concerns. The account was finalized on 4/11/24 and has been terminated in our system and you are no longer an active client. All invoices have been waived, and you do not owe anything at this time. Additionally, Harris County Appraisal District has removed the Appointment of Agency and ******** is no longer your fiduciary agent.

  Sincerely,

  ***** *******

   

   

  Customer Answer

  Date: 11/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2024, we received a letter with a past due invoice from a company called ****************************** They were seeking several hundred dollars from us for property tax reduction services, which they claimed we had requested. We contacted their customer service department for more information and they sent us an Appointment of Agent form dated May 22, 2021 (about three and a half years ago!), which has an electronic signature and IP address. The problem is that we never had any dealings with this company before, we never agreed to pay anything, and we never signed this form electronically or otherwise. This form appears to have a fraudulent IP address. Since we did not hire this company, we do not owe them anything, and request for this bill to be cancelled. Also request for this company to stop contacting us.

  Business Response

  Date: 11/15/2024

  Thank you for sharing your feedback. We understand that there was some confusion regarding the terms of our service and the process involved in appealing your property taxes. We apologize for any frustration this may have caused.
  To clarify, we enrolled you in our service on 5/22/2021 and began representing you to appeal your property tax values in 2022. While we were not able to secure a reduction in 2022 or 2023, we were pleased to successfully reduce your property tax values for 2024. According to our agreement, our service continues an annual basis unless you choose to terminate it, which you did on 10/8/2024.
  We understand that there may have been some miscommunication regarding our terms and how our billing works. To resolve this, we have waived the invoice and cleared any outstanding balance on your account.
  We appreciate your understanding and hope this helps clarify the situation.
  

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******** and Associates to help reduce my property taxes. They were a no call no show to my hearing. Did not contact me, did not respond to my call regarding this after I called to inform them. They said they would look into it and get back to it and I never heard back from them. Since they did not uphold their end of their contract my business with them was done. If our initial experience was this I had no desire to use them further. Some months later I received a call from them about an invoice for reducing my taxes for the following year. I told them at this time that I never requested any additional service since they did not show up to the last hearing was never contacted about representation for another hearing, and never got back with me about the first one, that I no longer wished to do business with them and did not want them to do anything on my behalf moving forward. Their response was that I signed a contract that allows them to continue to represent me indefinitely. I informed them that not only were perpetual contracts illegal, but the contract was voided when they did not uphold their end of it but they continue to send me invoices, call me continuously and I do not wish to do business with a company that operates like this.

  Business Response

  Date: 11/18/2024

  We sincerely apologize for any frustration or inconvenience you experienced with our services.  After reviewing your concerns, we understand how important this matter is to you, and we want to ensure you feel heard and valued. To resolve the issue and as a gesture of goodwill, we have waived the invoice for 2024. We hope this helps to address your concerns and demonstrates our commitment to making things right.
  Should you have any further questions or if theres anything else we can do for you, please dont hesitate to reach out to our customer service team @ ************.
  Thank you for bringing this matter to our attention, and we hope to regain your trust.

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an email from ******** regarding my regarding my property located in a county in ***** affected by recent Tropical ***** ******* and ***** disaster 2024. I have uploaded all requested information and pictures, but are having tremendous hardship to reach a representative that are able to inform me about the process and status. I have received a number of different and inconsistent answers each time I contact the your customer service, where the team member seems to be very ill informed about the matter, nor the 5 day requirement from the county appraisal office to respond to such claims.

  Business Response

  Date: 10/16/2024

  Please accept our apologies for the delay in replying.

  ********** Response:

  We are deeply concerned for the safety and wellbeing of our clients, and we were informed that your county was declared a State of Emergency due to Tropical ***** ******* by **** ******, Governor of the State of *****. Thanks for responding to us regarding the opportunity to file a Temporary Exemption Property Damaged by Disaster application. We received your application and photos to support the damage. We apologize for not providing consistent information regarding the status of your application. When we submit an application to the county appraisal district, we wait on the county to approve or reject the application. We have reached the *********** appraisal district, and we are waiting on the status. We will notify you as soon as the results are available.  

   

  Warm Regards, 

  TracyJackson

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They worked on my property taxes with my permission and they are now charging me over $700. Im receiving letters to make payment. They have no record of me asking them for there services nor do they have a digital signature or wet ink signature by me on any agreement.

  Business Response

  Date: 04/30/2025

  The business has just provided us with the response below:

   

  Dear ******* *********,

  Thank you for your message and for the opportunity to respond to your concerns regarding the billing related to our property tax protest services.

  We understand your concern about being charged for services and want to assure you that we have thoroughly reviewed your account. Our records indicate that we were authorized to represent you in the property tax protest process through a signed Appointment of Agent form, which I have attached for your reference. This document includes your signature, which granted us permission to act on your behalf with the Appraisal District.

  We are committed to transparency and ethical practices in every client relationship. As a curtesy we have adjusted the invoice of $789.89 regarding the property tax savings that you received for tax year 2024.

  Please contact our client service team if you have any further questions at ************.

  Thank you,