ComplaintsforSimplyHome by Camillo
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We moved into the rental property ** **** ****** *** 6 months ago. We have had issues with our dishwasher and disposal since moving in. Specifically, the dishwasher was tripping the breaker. The breaker has been replaced twice in the last 6 months. The dishwasher was replaced 2 months ago. The problem has not been fixed. After the breaker was replaced (the first time), the electrician told us that there was an issue with the wiring and we should not try to operate the dishwasher as it could be dangerous to use. Camillo Properties had the dishwasher replaced and told us that the problem was fixed. The problem has not been fixed. We have reported this issue repeatedly for 6 months.Customer response
12/13/2022
Better Business Bureau:
This letter is to inform you that Camillo Properties has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/2/2022 and assigned ID ********.
Regards,*** ******
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 10, 2022 the cabinets and microwave in our home rented to us by Camillo Properties came completely off the wall while we were at work. We came home to the entire set of wall mounted cabinets and the mounted microwave on the floor, glass from our dishware was shattered all over the first floor of the house. We contacted Camillo Properties by phone immediately and were told it was not considered an emergency and to put in a maintenance request. We put the request in and proceeded to clean the mess and remove the broken cabinets and microwave from the house into the garage. The only communication we have had with anyone from Camillo Properties to date (over two weeks now since the event) was from a man named ****** who left a message stating, "Camillo Properties will not be paying for damages to your personal property, file it on your renters insurance, that's why we require you to have it." We have called numerous time, and gotten no response. We have attempted to find a valid email address to contact the property manager to inform them of our situation and to ask for repairs to be made or to let us out of the lease, since living in the home is now posing a danger for our toddler because we are now forced to store the broken cabinets with splintered wood that has exposed nails and screws sticking out. Naturally we have continued to pay full rent (as they keep telling us we must) even though we do not have a functional kitchen, a microwave, or even use of our garage because we are storing the broken cabinets and microwave.
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Customer Complaints Summary
22 total complaints in the last 3 years.
5 complaints closed in the last 12 months.