Reviews

This profile includes reviews for AOG Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AOG Living

  19219 Katy Fwy Ste 500 Houston, TX 77094-1053

  
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  AOG Living

  1455 West Loop S Ste 800 Houston, TX 77027-9514

  
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  AOG Living

  3000 Murworth Dr Houston, TX 77025-4400

  
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  AOG Living

  9100 Mills Rd Houston, TX 77070-5549

  
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  Heritage Point Apartments

  1950 Webberville Rd Austin, TX 78721

Review Details

• Review fromQuianetra W.

  Date: 06/10/2025

  1 star
  I am writing to formally file a complaint against Residences at Gramercy, located at 2601 Gramercy St, Houston, TX 77030, regarding an incident that occurred on June 9, 2025. As an ****** delivery driver on my first day of employment, I was met with unjust treatment and threats that created a hostile and distressing work environment.
  Residences at Gramercy was the first apartment complex on my route that required me to present personal identification in order to deliver packages. I complied with the request and respectfully asked, “Isn’t it an inconvenience for drivers to be required to show ID each time?” Immediately, all three managers present in the leasing office became hostile, refused to provide their names when I asked, and threatened to call the Houston Police Department. They also stated they would trespass me from the property, despite my professional conduct and valid question.
  Following the incident, I contacted corporate and spoke with a representative named ******. Unfortunately, she had already made up her mind that I was in the wrong before even allowing me to explain what happened. Her dismissive attitude further demonstrated a lack of professionalism and concern for fair treatment.
  This experience was extremely upsetting, especially considering it was my first day on the job. I believe no worker should be treated in this manner—especially for simply trying to understand property protocols.
  I respectfully request that the Better Business Bureau investigate this matter. I am also requesting:
  • A formal written apology from Residences at Gramercy;
  • A written retraction of the trespassing threat made against me;
  • Accountability for how the staff and corporate office treated me.
  Thank you for your time and attention to this serious concern. I am willing to provide additional information if needed.

• Review fromKathaleen H

  Date: 06/11/2024

  1 star
  To:
  Ms. Carrie ******** ***** Customer Relations Specialist
  2051 Greenhouse Rd Ste 300, Houston, TX 77084-7341
  I am writing to you on this day of “06-07-24” to request permission to end my lease!
  I have only been a resident of ****** **** **** since May 1, 2024, and within this short period of time my APARTMENT and my CAR have been broken into on 2 separate occasions. Not only have I had to replace my locks, bank cards, personal identification, etc, I have had the extra unnecessary expense of having my vehicle repaired again!
  I DO NOT FEEL SAFE and would like the immediate release of my lease.
  I ask you to please take in to consideration my age, health, and safety - as well as the 2 attached police reports.
  Thank you in advance for your understanding in this critical matter!
  Sincerely,
  ********* ****** 

  AOG Living

  Date: 06/13/2024

  Hello Ms. ******,
  Thank you for your feedback. We apologize about your concerns and are disheartened that you have had these experiences. We understand your frustrations. The community manager will be reaching out to you to discuss your lease termination. We hope we can work on positive resolution together.
  Thank you,
  Pepper Tree Manor

• Review fromAngela E

  Date: 05/11/2024

  1 star
  Forest Park apartments was purchased by this company and it has been a living nightmare the manager lies to cover her negligence When you contact corporate instead of them investigating anything all they do is ignore you or refer you back to the person who isn’t doing their job the management removed the security off the property as well as the police camera after my order of protection & my neighbor was killed I complained about it being no light in the parking lot for months and it being unsafe & she did not care I was threatened pushed down as well as harassed
  & bullied by maintenance she not only moved them to the apartment with a order of protection she made sure to tell me he would get in no trouble for anything she has allowed him to use funds that are for the property to purchase things for outside side jobs she sent him to do bc he was behind on his rent she also didn’t let me sign my lease tried to add charges in my ledger I don’t owe pressured me to sign paperwork saying my repairs were fixed when they weren’t and she assured me the work would be done in 48 hrs & after I signed I was ignored so almost 5 weeks I contacted corporate it took Forest Park almost 5 months to repair my unit that failed inspection she lied and claimed my unit had been repaired when it wasn’t I sent corporate videos and photos she also had other tenants info attached to my online account and never fully fixed it when I contacted her about the trash she was rude and told me she goes home every night if this is how we choose to live what do I want her to do about our apartment was full of trash for 3 months codes were called and when the management was doing a walk through she hurried to get everything cleaned up to make it seem like she has been doing her job I have a order of protection they let him break the order and he came by my car & wasn’t doing anything maintenance related he also erased my online info to hide that he was closing out my work orders to harass me

  AOG Living

  Date: 05/22/2024

  
  
  
  
  We have been working with Ms. ****** to get all her concerns addressed. After looking into her concerns with Ms. Vicki ****** and Mr. *****, it was found that Ms. ******’s claims of unfair treatment and harassment was not only unfounded but are puzzling as no evidence that he has ever worked for the community previously exist.  Mr. ***** appeared in court on May 13, 2024, during a hearing before Judge Dana Ballinger with hopes to resolve the false claims against him.  Judge Ballinger ruled an order of dismissal for the petition for Order of Protection.
  
  
  
  Ms. ****** requested to be released from her lease due to her feeling unsafe and that request was granted on 4/11/2024. We have taken additional steps to be sensitive to Ms. ******'s concerns and have contracted out maintenance temporary help to address the service request as well as Ms. ******, walking her unit to ensure all her concerns are addressed and corrected. We have been very responsive to her requests even on occasions when we have received up to 15 emails from Ms. ****** in one single setting. Our corporate team has attempted to reach out several times to Ms. ****** as follow up without success.
  
  
  
  AOG Living takes great pride in providing a quality apartment home for all our residents as well as a community they want to come home to.

• Review fromDanielle Diez L

  Date: 02/16/2024

  1 star
  I need to file a complaint on allied Orion group and their staff, they keep giving me the run around and won’t give me a legit number to call and report them, all con and scam artists, they used my information , stole it and won’t correct it, they are all going down

• Review fromDONNA S

  Date: 02/12/2024

  1 star
  I am having issues with my account balance being more than what it's supposed to be the past two months. Last month it was fixed but it hasn't been fixed this month and the newest person in the office has not responded my emails nor phone calls pertaining to this issue nor the issues of my maintenance request orders not being fixed nor addressed and they keep marking my maintenance orders as completed or canceled when they are not completed or fixed one maintenance request even pertained to black mold and hasn't been addressed.

• Review fromMaureen F

  Date: 02/04/2024

  1 star
  To give you history of the situation, the community was sent a text message the water was being shut off on the 1/14/24 and will be back on on at 8am the 1/15/24 the water came on at 11:30am and was shut off within the hour. A notice was sent on 1/16/24 all water would be shut off 1/17/24 the notice stated there’s no estimate time on when it will be turned back due to breakage of pipes. On 1/17/24 water entered my dwellings and management was notified through the app and a phone call. Hours later maintenance showed up looked around and stated a crew will be coming to clean up and will place fans. No one showed up until 1/19/14 to clean and apply the fans. That same day 1/19/24 a notice was sent asking to respond if your unit had water I replied No and my unit number. That was the last correspondence about the water outage. On 1/22/24 I received a notice stating that my request has been resolved regarding the water issue, but I still had no running water I initially contacted Laura on 1/22/24 via phone about being compensated on my rent for my family and I inconvenience she explained that she needed to speak with upper management. On 1/29/24 I spoke with Laura face to face about not receiving any communication regarding this matter and being compensated. Laura stated that she hasn’t heard anything back and my water should have been turned on the plumbers were here on 1/20/24 and they went to every unit. I was home that said day and no one came to my unit. While I was communicating with Laura a text was sent to Grant the maintenance guy by the secretary to go to my unit, when I arrived home to document another day of this issue, the maintenance guy turned the water on. I went 10 days without water. I contacted the upper management on 1/29/24 via email the one Laura provided and still haven’t received a response regarding this matter.
  Sincerely a long time resident at,
  *** ******* ** *** ***** **** ******** *** ******* ** 

• Review fromChyna N

  Date: 06/10/2023

  1 star
  Currently at the Wilson Creek apartments in McKinney, Tx.
  I do have to say when it comes to rent they can be lenient and understanding but when it comes to professionalism and keeping up with paperwork no. Hard no.
  
  I have lived here since 2020 and i haven’t had an up to date copy of our lease since then. We came into the office three times to sign the lease for 2023! It was always an excuse or that particular staff member left for the day. One time we arranged an appointment just for them to tell us they went home for the day. We came in to sign the lease for 2023 months ago. Sat down and signed under the impression that was our lease we were signing. We asked for a copy and they said they would email it to us. Till this day nothing. I even called and was assured that yes, that was in fact the lease we signed and we should be good.
  I get a call 6/7/23 from the leasing office claiming we never signed a lease and that we need to come in asap and sign one for 12 months. I told them that the woman at the front desk whom we sat down with and signed papers told us we had already signed the lease. Apparently there is no communication or check and balances.
  According to them we’ve been living here with no lease since January. I already have plans to move out at the end of 2023. Renewing another 12 months was not our intention. I asked if they do month to month like it says on the notice we received (notice about increasing rent). Allegedly they do not do month to month and we HAVE to sign another 12 month lease or put in a 60 day notice.
  The notice clearly states if we decide NOT to renew our lease our current lease will continue on a “month to month” basis at a rate of $1,192 per month plus water.
  The notice also says our lease “will/has expire on 01/31/23.
  So which is it. We have a lease or we don’t?
  This all seems like a coercion scam to get another 12 months out of us. You say we signed our lease, now we “never did”, and we need to sign another one?
  
  

  AOG Living

  Date: 07/11/2023

  Thank you for your feedback. Our community manager will be happy to discuss and explain the situation with you personally again, if you would please reach out at your earliest convenience. Customer service is our top priority at Tuscany at Wilson Creek, and we are happy to assist. 

• Review fromDelishia H

  Date: 04/04/2023

  1 star
  Re: The One @5959 Bonhomme
  5959 Bonhomme Rd, Houston Tx 77036
  
  I have been discriminated against from the people at these apartments processing my application. They have failed to give me a proper status of my application and a proper reason behind what the hold up is or why they would deny it. They have lied and said it’s because I was supposedly evicted, but I showed court documents proving I was never evicted and I finished my lease.
  They are non-black females, looking at me as a black woman that is single with only one source of income, and they are violating my civil rights and discriminating against me as a single woman.
  I applied 3/22/2023 and paid $125, decision was made 3/27/2023.

  AOG Living

  Date: 04/05/2023

  Hello Delishia,
  
  Allied Orion is proactive in serving everyone fairly and consitantly and diligent in following the law in the area of fair housing. We require all team members to attend fair housing training at orientation as well as additional courses yearly. We have always been dedicated to meeting the spirit of fair housing laws and are sorry to hear that your experience was not what you would have liked. Will you please reach out to me directly and I will be happy to research and report back to you on my findings. Please email me at [email protected]. I look forward to hearing from you. Talk soon.