Reviews

Review Details

• Review fromDavid B

  Date: 06/26/2025

  1 star
  If i could leave a 0 star review I would. I pulled up in my driveway after work only to be approached by this kid who says he's a manager and boy did he have the gift of gab. He sold me a pest control service at 4pm I walked him around the home Inside and out and showed him my concerns he promised me it would be done and I'll be very happy. He also pulled out this papper showing me they offer 100% money back guarantee but fell short of explaining it as well as not telling you about the 250 cancelation fee. Well 7pm a service guy shows up to do initial treatment and after I was told it would take an hour he was done in 30 min and told me he couldn't do the granules for the grass because of weather will be out some other time. Well next morning I walked my home wasp nests still on home front and back. Spider webs still in garage along with this silver things on the wall and spiderwebs still Inside home. And he only sprayed by doors when I was told he will spray home and bathrooms. So I called and canceled my services and requested a refund on my Initial 150 service fee the girl I spoke to said no problem canceled my contract the requested a refund. Got an email saying they are denying the refund. Spokeswoman the main office explained what went on she went to her manager and he or she still denied the refund trying to say they didn't complete the job due to the weather but the tech said everything's done except the grass. Customer service is as bad as there pest control. The sales kid text me saying it was there fault they should have waited till next day. This company is a **** and poor poor customer service. I should have never signed with them. I am gonna warn my hoa not to allow them in the community to rip off our neighbors then if I dont get my 150 back will start a class action suite against them and will leave reviews on all social media. Avoid this company do not sign your money to the devil company.

  EcoShield Pest Solution

  Date: 06/27/2025

  Hi David,

  Thank you for taking the time to share your experience in detail. We truly understand how frustrating it can be when expectations don't align with the service provided. Your feedback is important, and we take concerns like this seriously.

  Our team strives to clearly explain all aspects of the service during the signup process, including service timelines, our service guarantee, and the terms of the agreement each of which is also included in the signed documentation for transparency. While weather can sometimes impact the full completion of a treatment, any service delays are scheduled for prompt follow-up. That said, we want to ensure your concerns are looked into thoroughly and fairly.

  To move toward a resolution, we encourage you to contact us directly at [email protected]. Our team will review your situation in detail and ensure your feedback is addressed appropriately.

  We’re committed to customer satisfaction and appreciate the opportunity to make things right.

  — Via I.

• Review fromJacqui B

  Date: 06/21/2025

  1 star
  This company is a **** which I unfortunately fell for. They come to the door with a high pressure sales pitch. I thought I was just trying to them for 169$. I did then decided the service wasnt worth it so cancelled. Cancelling unbeknownst to me was $250. I called they said they would give it back and have a supervisor call. Neither happened. The last service was not complete. Do not use this company ever. I am out almost $500 for nothing. Hard lesson to learn.

  EcoShield Pest Solution

  Date: 06/24/2025

  Hi ******,

  Thank you for sharing your experience. We understand how frustrating it is to feel misled or disappointed especially when it involves a financial commitment and services that didnt meet your expectations.

  At the time of enrollment, all terms including service frequency, agreement duration, and cancellation policy are reviewed with the customer and confirmed in writing before service begins. That said, we want to ensure that what was discussed matched what was delivered, and we take any reports of miscommunication or unfulfilled follow-up seriously.

  Wed like the opportunity to fully review your account and determine what occurred, including the cancellation request and the status of your last service. Please contact us at ************************************************ with your service address or account information so we can investigate further and work toward a resolution.

  We appreciate you bringing this to our attention and giving us the opportunity to make it right.

  Via I.

• Review fromKim W

  Date: 05/30/2025

  1 star
  I am usually able to have any issues I may have with a company by speaking to them directly, but Eco Shield has been extremely difficult to deal with and I am sorry I ever agreed to sign up for their services. I was given sales speech by a young man who came to my door. I told him I was having a problem with roof rats on my property, and he assured me the company would take care of the problem. After the service was completed, I looked around my yard and saw that only one rat trap was placed in a corner of my 1/3 of an acre property. I called Eco Shield and they told me I had to wait 30 days for another tech to come to my property (this is NOT the service they claim to provide). I spoke to a supervisor, told her I was not pleased with the service, and was told that I would be getting a refund in 7-10 days. I never received a refund and when I called back, I was told my services were cancelled and that I would not be getting a refund. Th woman I spoke to kept talking over me in an effort I believe to get me to give up. After I asked to speak to a supervisor and explained my issue again, I was told I canceled within the 3-day cancelation window and am entitled to a refund. However the supervisor could not tell me when I'd be getting the refund . . . *sigh* I insisted that I get something in writing so I wouldn't have to spend another minute on the phone trying to get this resolved. The supervisor then got back to me and said that I was not entitled to a refund because services were provided. At this point, I'm convinced that the company has poor integrity and lies to customers about their services to make a fast ***** Before you decide to hire this company, be sure to read their reviews. . . I'm sure you will change your mind! I'm leaving a one star review because it is not possible to leave a zero star review.

  EcoShield Pest Solution

  Date: 06/02/2025

  Hi ***,

  Thank you for taking the time to share this detailed feedback. We understand how frustrating it can be when expectations around service and communication are not met, and we truly appreciate the opportunity to hear your concerns.

  Ecoshield is committed to providing quality service and clear communication from the moment of sign-up through the duration of your agreement. At the time of enrollment, our representatives are trained to discuss the scope of services including rodent treatment plans and a written agreement is provided to outline the terms, visit schedule, and cancellation policies. That said, we recognize that each situation is unique, and we want to take a closer look at your experience to ensure its reviewed thoroughly.

  To do that, we kindly ask that you contact us at ************************************************ with your account details. Wed like to investigate your refund inquiry, the service provided, and any communication youve had with our team to ensure that your concerns are properly addressed and resolved where appropriate.

  Your satisfaction is important to us, and we value the opportunity to make this right.

  Via I.

• Review fromMary T

  Date: 05/28/2025

  1 star
  I was trying to cancel but customer service told me I had to pay a $250 termination fee. The company told me I could cancel after the 2nd treatment. Liars!!!!!!

  EcoShield Pest Solution

  Date: 05/29/2025

  Hi ****,

  Thank you for taking the time to share your feedback. We understand how frustrating it can be when theres confusion regarding service agreements, and we appreciate the opportunity to address your concerns.

  At the time of enrollment, our team reviews the terms of service including the agreement length and any applicable cancellation fees to ensure transparency. Our goal is always to make sure expectations are clear from the beginning, and we take these conversations seriously.

  Wed like to take a closer look at the details of your account to fully understand the situation and work toward a resolution. Please reach out to us directly at ************************************************ so we can assist you further.

  Thank you again for bringing this to our attention.

  Via I.

• Review fromHeather S

  Date: 03/10/2025

  1 star
  if it was possible to leave zero stars, I would.
  EcoShield customer service is atrocious. We have been dealing with a squirrel issue in our attic for over a year now. EcoShield sold us an exclusion service and new insulation service and did not deliver on their promises to remove the squirrels. After multiple return visits, we were told that EcoShield should never have sold us this service as they are not capable of squirrel exclusion and that the salesperson had been fired for overselling services.
  We have requested a refund as our attic still has an animal in it and are being told that no refund is possible because ”they don’t do refunds.” They offered to come out and “fix it for free” as long as we resign up for monthly service. That is neither free or a fix. We paid thousands of dollars and still have the same issue.
  We’ve had another service come out and tell us that not only is there squirrels but also a raccoon and that it’s very obvious that a larger animal caused some of this damage.
  The corporate customer service office claims they can’t help us do to it being the local office’s issue.
  Do NOT use this company.

  EcoShield Pest Solution

  Date: 03/12/2025

  Hi Heather,

  We appreciate you taking the time to share your experience. Our goal is always to provide effective pest solutions and ensure our customers receive the best possible service. We take concerns like yours seriously and would like the opportunity to look into this further.

  Please reach out to our team at [email protected] so we can gather more details and work toward a resolution. We value your feedback and want to address any outstanding concerns.

  Customer Feedback Team

• Review fromKetti M

  Date: 09/26/2024

  1 star
  Very deceiving sales practices. The sales reps told me my cost would be $169 for the entire year and it turns out it’s for each quarter. They arrived two times and spent 12 to 18 minutes. I called their office and I was informed I will be charged $500 to cancel their service. I am now forced to stay with them for 12 months at $119 per quarter. The entire year, with their so called discount, will cost me $695. I have been taken advantage of by them. I am a single woman living alone. I was never informed of the $500 cancellation fee either. They told me they would service the interior of my home along with my garage. That never happened. This is very deceitful.

  EcoShield Pest Solution

  Date: 10/11/2024

  Hi Ketti,

  Thank you for sharing your experience, and we regret to hear about the confusion and frustration regarding the service and pricing. It's concerning that the terms, including the quarterly charges and the cancellation fee, were not clearly communicated upfront. We understand how disappointing it must feel to be misled about the costs and to not receive the interior service you were promised.
  
  We’d like the opportunity to review your account and address the concerns regarding the cancellation fee and the service provided. Please reach out to us at [email protected] so we can investigate further and work toward a resolution. Your feedback is valuable, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRichard D

  Date: 09/11/2024

  1 star
  DO NOT USE. ALL SCAM ARTISTS. I hope people see this review before making the mistake that I made. This company is based overseas with their billing. DO NOT HAVE GOOD CUSTOMER SERVICE. I upheld my end of the "CONTRACT". It strictly states. If you cancel within the first 3 days. A FULL REFUND IS ISSUED. Absolutely not the case. They are absolute liars and do not care to cancel the contract. I even went to dispute the charge with my bank with all the evidence sustaining their own contract. Proof of emails that were sent to me stating that they would issue the refund. ALL LIES. I never got any follow up email nor the refund. I won the dispute from me and the bank with all the evidence needed to claim FRAUD ON THEIR END. ALL LIES. Now I get an email stating that I will be put into collections because the charge was "valid". Okay, but I did what I needed to do and upheld YOUR CONTRACT. A CRAPPY WAY TO DO "BUSINESS". Have fun trying to get ahold of anyone who is responsible over there. I even had the poor representative (from the Philippines) after the 3rd attempt of an hour phone call in tears. They claimed that I would receive a refund and they never did so. I asked her, "how do you feel knowing that you work for a company that lies to their customers"?. Tried getting ahold of the "knock on the door" salesman, NOTHING. I should've known better. Who knocks on your door these days that is legit? ALL SCAM.

  EcoShield Pest Solution

  Date: 10/11/2024

  Hi Richard,

  Thank you for sharing your experience, and we sincerely regret the frustration and distress this situation has caused. It's deeply concerning to hear about the issues you faced regarding the cancellation process, refund, and communication. We understand how upsetting it must be to uphold your end of the contract and still not receive the refund you were promised, especially after your efforts to resolve the matter with your bank.
  
  We would like to investigate your account immediately to ensure this is properly addressed. Please reach out to us at [email protected] with the details of your situation so we can review the matter further and work toward a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRichard S

  Date: 08/14/2024

  1 star
  Very poor service…… I paid them for yard and house service and they did the house and no yard service and they charge me for all and I paid them and DIDNT get yard done and so I called to cancel services and they was rude to me and then they want me to pay 400,00+ to cancel my contract and we called them over four time to get yard service done and they wouldn’t come out and do the service that I already paid for. So i Wouldn’t recommend the services that they say that they would do

  EcoShield Pest Solution

  Date: 10/11/2024

  Hi Richard,

  Thank you for sharing your experience, and we regret to hear about the challenges you faced with our service. It's unacceptable that the yard service you paid for was not completed and that your attempts to resolve the issue were met with poor customer service. We also understand your frustration regarding the cancellation fee, especially when the services promised were not delivered.
  
  We would like the opportunity to review your account and address these issues, including the incomplete services and the cancellation fee. Please reach out to us at [email protected] so we can investigate further and work toward a fair resolution. Your feedback is valuable, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromHadlea B

  Date: 08/07/2024

  1 star
  The door salesman lied to me after already being turned away by my husband stating they they had come to an agreement and he should return to finish signing us up. They had poor customer service throughout and when I canceled my service, within the terms of my agreement, I was still charged fees that I was assured would be waived. I got no responses to my emails or phone calls resulting in my fee being sent to collections. This company is an absolute scam.

  EcoShield Pest Solution

  Date: 10/11/2024

  Hi Hadlea,

  Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered, especially regarding the miscommunication by the salesperson and the lack of response from our customer service team. It’s concerning to hear that despite following the terms of your agreement, you were still charged fees and that your account was sent to collections.
  
  We would like to address this matter immediately and ensure your account is properly reviewed. Please contact us at [email protected] so we can investigate further and work toward a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromHazel G

  Date: 08/02/2024

  1 star
  Can I give no stars? I had given up this company a long time ago, but stupidly let myself be talked into signing up again with the explanation of what went wrong before. But no, that was a lie. The fact of it is that they do a poor job and do not prevent bugs. The people who come are in and out in a matter of 5 minutes or less. But what is even worse is that one of the staff is now saying that he was here and performed the spraying service when he did NOTl. He is lying. He could not have gotten into the house or grounds without my letting him in, and I did not. I never agreed to the appointment time they set, so if he showed up, he showed up without my permission. And now, despite my telling them and the supervisor, they are trying to charge my credit card anyway!!!! It turns out to have been a piece of luck that my credit card had been hacked and I had to be issued a new card, which is the only reason they cannot go ahead and charge my card regardless of the lack of service--without my permission. And they keep bugging me to update my account information. This may be the worst company I have ever dealt with, and that is saying something, but I do not know how to get rid of them. Plus, they come around soliciting even though the subdivision clearly posts that no soliciting is allowed! So they obviously don't respect rules. And they should give me my money back. I don't see how they can get away with this.

  EcoShield Pest Solution

  Date: 10/11/2024

  Hi,

  Thank you for sharing your experience, and we sincerely regret the frustration and inconvenience you’ve faced. It’s concerning to hear that services were claimed to have been performed without your knowledge or approval, and that there was a lack of response from the company when you raised these issues. This is not the level of service we strive to provide, and we understand your frustration with both the service quality and the solicitation practices.
  
  We would like the opportunity to investigate your account, address the service concerns, and ensure that no unauthorized charges are processed. Please contact us at [email protected] so we can work toward a resolution. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team