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          Additional Information

          Not BBB accredited

          Mattress Firm (Corporate Locations & Office)

          View full profile

          This is a multi-location business.

          Find a Location

          Mattress Firm (Corporate Locations & Office) has 2805 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mattress Firm (Corporate Locations & Office)

              10201 Main St Houston, TX 77025-5229

            • Mattress Firm (Corporate Locations & Office)

              5815 Gulf Fwy Houston, TX 77023-5341

            • Mattress Firm (Corporate Locations & Office)

              20030 Southwest Fwy Sugar Land, TX 77479-6310

            • Mattress Firm (Corporate Locations & Office)

              9715 Fm 1960 Bypass Rd W Humble, TX 77338

            • Mattress Firm (Corporate Locations & Office)

              7090 Southwest Fwy Houston, TX 77074-2005

            Headquarters
            10201 Main St, Houston, TX 77025-5229
            BBB File Opened:
            1/1/1988
            Years in Business:
            37
            Business Started:
            7/4/1986
            Business Started Locally:
            7/4/1986
            Business Incorporated:
            11/7/2002
            Type of Entity:
            Corporation
            Alternate Business Name
            • Bed Frame.com
            • Back to Bed (IL, IN, WI only)
            • Bedding Experts (IL, IN, WI, FL only)
            • Mattress Barn (FL only)
            • Discount Mattress Barn (FL only)
            • The Mattress Firm
            • Sleepy's
            • 1-800 Mattress
            • Sleep Train
            • Furniture Firm
            • Aqua Firm
            • Mattress Firm Inc.
            • Tulo's
            Hours of Operation

            Primary

            M:
            10:00 AM - 8:00 PM
            T:
            10:00 AM - 8:00 PM
            W:
            10:00 AM - 8:00 PM
            Th:
            10:00 AM - 8:00 PM
            F:
            10:00 AM - 8:00 PM
            Sa:
            10:00 AM - 8:00 PM
            Su:
            12:00 AM - 6:00 PM
            Business Management
            • Mr. John Eck, CEO
            • Mr. Tim Bowe, Vice President of Customer Care
            • Mr. Sammy Chesser, Director of Customer Care
            Contact Information

            Principal

            • Mr. John Eck, CEO
            • Mr. Tim Bowe, Vice President of Customer Care
            • Mr. Sammy Chesser, Director of Customer Care

            Customer Contact

            • Ms. Vanessa Guevara, Manager of Customer Relations
            • Mr. John Eck, CEO
            Additional Contact Information

            Fax Numbers

            • (713) 524-1126
              Other Fax
            • (409) 740-4271
              Other Fax

            Phone Numbers

            Serving Area
            • TX
            Products and Services

            Brands Sold:

            • Simmons Beautyrest
            • Serta
            • Sleepy's
            • Tulo
            • Hampton and Rhodes
            • Purple
            • Chattam & Wells
            • Dream Bed Lux
            • Snuggle Home
            • Eclipse
            • Purple
            • My First
            • Rize
            • Donco
            • Little Monkeys
            • Intellibed
            • 12 Park
            • Bridle
            • Pet Fusion
            • Imperial
            • Legare
            • Leggett & Platt
            • Mantua
            • Delta Children
            • Home Elegance
            • Lux Living
            • Brookside
            • Linenspa
            • Lucid
            • Malouf
            • Pacific Coast
            • Protect A Bed
            • BlanQuil
            • Pure Care
            • Skyline Furniture
            Refund and Exchange Policy

            • All of our policies can be found on our website and are included on our receipts and e-receipts emailed to our Guest.

              1.  Warranty coverage is offered through the manufacturer and will differ across brands. Guest are given and advised to review their warranty card for coverage details.  The law tag on their mattress will provide a code which is used to reference and against the warranty card for the length of the warranty period. Details for filing a warranty claim are located on our website Mattress Firm.com. Mattress Firm offers a free online warranty process for guest who feel their product has malfunctioned. A third-party inspection can be requested by the guest for an additional charge ($79.99 in most states) An independent inspector will visit the guest's home to assess the defect reported and submit their results. The process, expectations, terms and conditions are listed on our website home page under 'Warranty Claims.'

              2.  Refunds are generated by our salesperson and processed in our Corporate Office in Houston, TX.  Generally, refunds are finalized within 2 to 3 business days after all merchandise has been confirmed returned and the order cancelled. credit cards refunds may take up to 5 business days depending on the banks credit policy. Guests have also been give a self-help option on our website to request a refund in the event it is not received time.  We respond to messages in the order they are received and promise reply as quickly as we can Inquiries are responded to in most cases within 24 hours.

              3.  120 Night Sleep Trial - Guests are given the opportunity to exchange, or return, the mattress purchased for any reason during their first 120 nights of ownership. The process, expectations, terms and conditions are listed on or website home page under '120 Night Sleep Trial.'

            Business Categories
            Mattress, Furniture Stores

            Alert

            See What BBB Reports On

            Pattern of Complaint

            Since January 2019, the Greater Houston BBB Houston received several complaints and customer reviews for Mattress Firm exhibiting the following patterns;

            According to numerous complaints received in our office, consumers allege that Mattress Firm sells merchandise of poor quality, fails to adhere to their own guarantee, and lacks transparency in relaying their polices. Upon receipt of their purchased items, many consumers report the items are incorrect and differ in brand or model. Additional allegations state the merchandise sold is of poor quality and requires multiple repairs and replacements, also used items are often sold as new. When contacted regarding these concerns, consumers allege the company attempts to charge an additional fee to deliver the correct items. Complainants also report that the company has failed to honor their 120-day guarantee, preventing exchanges or refunds within the allotted time frame. To date, Mattress Firm has responded to all complaints forwarded by our office.     

            The company would like you to know...

            Mattress firm is currently the largest mattress and bedding retailer in the United States.  We also provide trained sales and support associates. We offer our 120 Night Sleep Trial and Price Guarantee. All our policies and procedures can be found on the front page of our website at Mattressfirm.com. This information is provided by our salespeople at the point of sale, posted in our stores and on our websites as well as printed on our store and e-commerce receipts. Each guest also receives a warranty card with their mattress which provides the specifications of their warranty coverage provided by the product manufacturer.

            Contact Information

            10201 Main St

            Houston, TX 77025-5229

            Visit Website
            (516) 861-7969

            Business hours

            10:00 AM - 8:00 PM
            Business Hours
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            12:00 AM - 6:00 PM

            Accreditation

            This business is not BBB Accredited

            Years in Business: 37

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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