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Business Profile

Long Distance Phone Service

Astound Broadband powered by En-Touch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Long Distance Phone Service.

Reviews

This profile includes reviews for Astound Broadband powered by En-Touch's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by En-Touch has 4 locations, listed below.

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    Customer Review Ratings

    1.5

    Average of 2 Customer Reviews

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    Review Details

    • Robert C

      Date: 01/01/2023

      When it works - it is great. About once or twice a quarter the internet goes out and takes considerable time for service to be restored. Currently writing this after service has been out for about 24 hours. It came back for a few hours overnight before going out again. The service estimation call line simply adds two hours from the time you call for the approximate time service will be restored, which is a very disingenuous way of informing customers of the issue and providing appropriate status of the situation. Very disappointed in the service and will consider different options once my contract is up. If the issue persists I will look into termination for cause as they are not providing reliable service in a day in which many people are depending on reliable internet. Would strongly recommend weighing the pros and cons of providers in someone’s area before going with them.

      Astound Broadband powered by En-Touch

      Date: 01/03/2023

      Hello, Robert! Thank you for sharing your recent experience with Astound Broadband. Providing reliable service is of the highest importance to us, and I understand how disruptive connection issues can be. I'd be glad to review your account and make sure your concerns are resolved. Please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie

    • Ganesh G.

      Date: 10/27/2022

      In the past month alone Astound Internet has been down for multiple days and each time it has been a nightmarish experience dealing with their support team. We are paying double the price they have posted on their website as offer to new customers. Good entry trap. If you’re working from home and need a reliable internet service then Astound Entouch is not the right choice

      Astound Broadband powered by En-Touch

      Date: 10/29/2022

      Hello, Ganesh! Thank you for reviewing your recent experience with Astound powered by enTouch. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie

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