Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Anglia Homes in 2024, and while the house looked beautiful on the surface, their builder's warranty was terrible - if you could even call it a warranty. Despite filing numerous claims, only minor issues were resolved. For instance, a cabinet with a crack down the back wall was patched, and the shelves were shaved to accommodate the piece of wood placed along the back wall to cover the crack. During this repair, a shelf was damaged. When we asked for a new cabinet, we were told that cabinets were not under warranty. We also found nails in the carpets, which someone came to the house to fix with a hammer. The grout around the electrical outlets left holes, which were eventually fixed. There were also cracks in the walls and damage to doors that were covered and filled with spackle and painted. The electrical outlets we requested in certain places were not placed anywhere near where we wanted them. However, the worst experience was during our final walkthrough. I opened a window, and it fell into my hands. The builder associate placed the window back in and told me that the original window was stolen and replaced with a window from another home. She assured me it was installed correctly. But when my grandson raised the window and left the room, the window fell out and broke. The builder and his associate came to the house and blamed my grandson for opening the window incorrectly. They then informed us that the warranty did not cover this because it was broken. When we contacted the window manufacturer, they told us that the windows were not interchangeable and repaired them at a cost. The manufacturer also checked all the other windows, which were not installed correctly because most could not open. The stove is also damaged, claim submitted, but nothing back. If I had known beforehand, I would have never purchased it. I'm very disappointed with Anglia Homes and their terrible warranty policy."

  Business Response

  Date: 05/03/2024

  Good morning, 

  Thank you for submitting your concern. I apologize for the delay, many of these concerns were in the process of being remedied before this review and reply. Our construction area manager has been in contact with the homeowner and the following has been discussed and/or completed:

  
  We will be replacing the cabinet. Initially the crack was on the skin (top layer) and repaired, however we will replace the entire cabinet. The nail in the carpet referenced was the tack strip at the edge of the carpet, this has been laid down and completed. The backsplash grout has been repaired and re-grouted. The manufacturer for the windows did visit the home and the windows were found to be working well. There were minor adjustments made to some, but they were installed correctly. The stove was replaced by the manufacturer on 4/24 and we have agreed to replace the back door. 
  Thank you for bringing this to our attention. It is our intention to stand behind the quality of our homes and to provide a level of customer service that our prospective buyers and homeowners can trust. If there are any other concerns, please let us know. We ask that you please contact our warranty department so that we can further assist.
  
  
  Thank you
  

  
  

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   The issue is still not resolved. I received a phone call stating they would repair the issues. However the contractor or any one has not done a single thing. They have not contacted me to arrange repairs.  I am still waiting for a resolution. 
  
  I have only received a single phone call.  
  
  
  
  

  
  

  
  

  Business Response

  Date: 07/30/2024

  Good afternoon and apologies for the delay in response.

  After reviewing the file and communicating with our warranty department and construction area managers, I have been updated that the remaining ticketed items have been completed as of 6/12/24 and signed off by the homeowner (file in the attachment). 

  We thank Mr. ****** for his patience and that these replacements resolve his concerns as it is never our intent to leave our homeowners unhappy with their experience. If any other concerns are to arise, please contact our warranty department. 

  Thank you
  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Anglia Homes in October of 2021. After living in the home for several months, we went to change the air filter in the AC unit. However, there was absolutely no filter- nor was there a place to put a filter. Whatever contractor installed the AC failed to put a filter or a space for one. We submitted a warranty claim. ******* *** ***** **** ****** ******** came to “fix it.” I specifically asked at that time if they had checked the air ducts because I was concerned that they would be filthy since there had never been a filter. The house had been vacant for several months before we purchased this newly constructed home. I was assured that everything was fine. Several months later, we had another issue. I do litter a warranty request and they tried to say our issue was due to us not changing the filter- which we HAD changed. Now our heater isn’t working. I tried submitting a warranty. I was told i would need to have someone come and look at it before we would know if problem was covered under warranty. I had someone come and I am LIVID. I am now told that the unit is too small, rusted, and possibly molded because we had the wrong size unit- working too hard to cool our house, causing condensation and rust. My house is only 3 years old. This is not okay. I asked for a copy of the heat load calculation that must be provided ***** ***** **** I am waiting for a response.

  Business Response

  Date: 01/05/2024

  Hello,

  This complaint has been received and reviewed by the Anglia Homes warranty department and management. After careful review due to the nature and severity, our Senior Construction/Area Manager contacted the homeowner and the affiliated HVAC vendor to resolve in the best manner. The visit made that was referenced in the complaint was by a third-party vendor, who we cannot speak to the validity of their claims. 

  We do, however, stand behind the quality of our homes and materials used, and strive to provide effective solutions in our homeowner concerns. After communication with the HVAC company, in the event there was any error on their behalf, they have made this a priority to replace the mechanicals of the unit which has been completed to the homeowner's satisfaction.

  Thank you, 
  

  Anglia Homes

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Anglia Homes, LP to report breach of contract and bad business practice.
  
  On February 14, 2021, I signed documents for the construction of a new build home in the Sierra Vista West community. Voigt the sales agent for Anglia Homes filled out all documents for the company for the new home design. The flooring for the first floor of the home except for carpeted areas and master bedroom bath would have the upgraded color selection Harvest Grove (HG04) colored flooring. Voigt informed us the entry of Port West Gray in the Bath 2 slot is for the shower’s backsplash. Upon inspection of the home the builder placed the standard color Port West Gray as flooring in the 2nd bathroom. Voigt informed us the issue would be corrected, until several weeks before closing that they would not change the flooring because it would cost the company an extreme amount of money and delay closing.
  
  In the initial contract I added a cement slab to extend the patio and was later informed the slab could not be installed. A new contract was created that removed the 10X10 ($600) cement slab. A 10X20 ($1200) cement slab was later installed without our consent, after being notified that a cement slab could not be installed. A few days before closing we were presented new documents by Voigt and threatened that if we did not sign the new documents to pay for the cement slab that we did not discuss our contract would be cancelled with Anglia Homes for purchase of the house.
  
  September 30,2021, the final walkthrough we signed an agreement that a cabinet door would be replaced within 30 days after closing and still has not been honored or replaced.
  
  All of these issues were reported to Anglia Homes, LP, the company was not apologetic and still has not resolved the remaining issues.

  Business Response

  Date: 08/23/2022

  Due to the nature of the complaint we have involved multiple departments and have had our management team become involved in this concern to look into the matter. Upon our research we were able to locate the original contract and the revision and speak with the homeowner and the salesperson present at the time. 
  
  
  Regarding the flooring, the flooring selection made on the original contract prior to any issue, remained the same throughout. This was the same flooring option on the revision as well that was installed into the home, both versions signed by the buyer. All of the selected options were those installed. There are walks with the buyer completed during the construction process that this would have been identified at prior to closing and the final revision a week prior to closing. 
  
  
  The cabinet has since been repaired. The builder in construction during the time of the build brought the cabinet to the homeowners home with intention to complete, and was shortly no longer with the company after. The manager has reached out to him and this has been completed.