ComplaintsforNorthStar Memorial Group, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Date of Death 8/27/2022 name ***** ****** Funeral Plan to cover death of above purchased previously to cover funeral of ***** ******. However after the death and funeral an invoice for payment was sent for amount $2096.86. This amount should have been covered by the paid for funeral plan. I contacted **** ******** **** *** ******** ********* ******** ******* and am waiting for them to return my call. Can you help? Thank youInitial Complaint
05/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My father passed away March 2020, I inquired for pricing with Smart Cremations/Northstar Memorial Group as well as ******* *******. I chose ******* ******* and advised rep from Smart Cremation I chose Neptune and would not need services. I never signed any documents or agreed to their services. I paid for the cremation services from Neptune Society, paid in full to Neptune Society and picked up my fathers Ashes at Neptune Society. One day 8 months later I received a collection bill from a Percy Hicks, I called and received a voicemail and left a detailed message stating I never hired them and they didn’t perform any services. Today I receive an email at work from Percy Hicks stating I need to call regarding a collection matter. They have taken an extremely emotion situation and made it all the more difficult to grieve. I’m asking they remove my name and clear anything they think I owe them. I have all documentation showing Neptune handheld my fathers cremation and balance zero.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB AccreditedCustomer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.