Customer ReviewsforGreatFence.com, Inc.

Douglas ********  This company deserves a 5 STAR rating! I am a homeowner. I needed a gate so I did much research on the various gate and fence suppliers. I read all the reviews that I could stand to read. There seems to be a common thread and that is that many people either do not hear what they do not want to hear or they cannot grasp what is happening in this labor market. And it turns out most deal with the same manufacturer. I dealt with Ronny at GreatFence.com and from the beginning I could tell he was honest and wanted my business. He was prompt in calling me back or answering my E-mails. He was honest about the delivery time(12 to 14 weeks) and while that was not what I wanted to hear, I heard it and it was delivered on time. No damage and all the parts and pieces were there. It was built to my specifications. I even spoke with a lady in the customer service department and she was most helpful and prompt in her callbacks and with getting messages conveyed to the proper people. I would trust these people again with no questions asked. Price? They were comparable with most competitors. Sometimes, in my opinion, to pay a little more and deal with this caliber company is worth it! My gate is now installed and very happy with GreatFence.com, Inc.

Thank you for your feedback, Mr. Lombardo! Your new automated driveway gate looks amazing! And, thanks for allowing us to post it on our website: https://www.greatfence.com/knowledge-base/openers/

Working with this company has been nothing but a pain in the you know what. To start things off I received a gate damaged. When I called great fence, Sharon tells me I could probably break the weld of the bent rod and they could send me a new one if I want to fix it myself. Oh and they don't put any packing material in they box. I shouldn't have to be fixing it. After I inform her I want a new one she tells me I or they, will have to file a claim with ups. So I filed the claim, three weeks go by and I hear nothing. I call great fence and again Sharon tells me ups will refund me my money. But that's not how it works. Ups refunds the shipper. I tell her this over and over again what ups is telling me and have gotten no where. In the mean time, I received 4 post that don't fit my panel. I should also add all 4 post are scratched, again no packing material. I've spent nearly 10k on two different orders. So I'm waiting to see how bad things turn out on the second order. I will never recommend this company to anyone.

Mr. Welch filed his own claim with *** on his own accord. We can't file a claim if the customer files their own claim. HIs claim number is: *********  We never told him to do this. Mr. Welch did this on his own accord. Having done so, the refund will be coming from ***.

I don't usually write reviews but I felt compelled on this one. It is unfortunate that the previous reviews all voice frustration regarding the delivery of the product. During this time of Covid, I did not have unrealistic expectations about quick delivery, but did receive notice of shipment in 8 weeks which was earlier than I expected, and within the timeline as noted on the website. The product is beautiful! I ordered the commercial grade with pickets, workmanship is outstanding, strength is solid and you can't beat the price. I had some questions about installation and after emailing support, Ronnie emailed me back within the hour - very impressive in this time of not being able to get staff. I also had some damage on delivery - not greatfence.com fault - it was the freight service (again poor guy overworked because of Covid) and Sharon also responded to me within the hour of my email and we worked out a satisfactory resolution. Initially I had some trepidation about ordering $5000.00 online but I would recommend this company highly and am very satisfied with my beautiful fence. All the interactions with greatfence.com were courteous and respectful and I appreciate that they are doing such a super job during these tough times. Well done!

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