Customer ReviewsforWellby, Powered by JSC FCU

Worst possible customer service. Can't even get what I need to do my taxes.

second all the terrible reviews. Had a awful experience trying to open an account with them, customer service is truly awful. Would give 0 stars if i could.

Estoy muy agradecido por su ayuda y servicio y espero que sigan creciendo.

I am very grateful for their help and service and hope they continue to grow.

Worst banking experience since they took over JSC! I cannot wait for rates to go back down so I can move my mortgage from them! The incompetence is absolutely mind boggling! Had to have insurance check for roof replacement cancelled and reissued because Wellby didn't endorse the fricking check correctly with THEIR NAME ON IT!! Then was told I had to mail the check to some place in IL, wait for them to endorse it and mail back to me so I could deposit it!! What kind of backwards @!$% process is that!!?? Then they just throw it in a envelope, slap a stamp on it, drop it in the mail! No tracking to see where it is, when its gonna get here, nothing!! Meanwhile I am waiting on a roof to be replaced! Shame on you JSC for selling out to these people! OH! forgot to mention, I found out after trying to get a home improvement loan(not through Wellby) that they mistakenly put two liens for the same amount against my home, one in error of course and it took an act of God to get the one removed! I was actually told by some call center script reading robot that I needed to pay off the loan to get the lien in error removed!!! Incompetent!! I wish it was possible to leave a 1/16th of a star review.

Horrible experience - card was comprised. Cancelled card, got a new one. Amount (not mine) was taken out of my account and now I cannot get through to Wellby to get my money back. I have bills to pay and now I am going to be penalized. No one knows anything. After many years with JSC in Friendswood, Tx, I will change to a different bank. This is very poor customer service.

It’s a very frustrating process to activate your credit card. My wallet was stolen 3 weeks ago. I called to cancel my card I waited 10 days to receive no card. I called the bank back spending 1 hour on the phone getting a card which took 5 days to get. I called the 800 on the back of the card to activate the people there said to call the main number back for verification process. They told me to call the main number back. I talk to Liz. She didn’t understand what I need. I repeated the credit card number 5 times and she said that she didn’t release that it was a credit card number. I asked to speak to the manager about her poor service because she was not understanding my needs. She refused and I have to go in person to fill a formal complaint. It feels like you have to pull hair to get it, activated it and receive it.

BBB complaint Wellby has made numerous banking errors when auto drafting my mortgage. For my June and July auto drafts this year, they never came out of my bank account linked. I had to make several phone calls and even once appear at a Galveston branch; each time being promised the issue was resolved. I should not be getting late letters from this institution when negligence is on behalf of their poor, inexperienced, and rude mortgage associates who can’t get this issue resolved in a timely manner. I even had an inexperienced, untrained associate try to tell my my mortgage escrow was delinquent after I switched flood insurances. They didn’t understand I was waiting on the dispersed check from the previous agency’s premium. They also falsely gave me a $3000 check in late summer 2022 from an escrow analysis. They said the money was mine due to Texas City school taxes dropping. That was not the case, bc in addition to my flood insurance premium changing, they added the $3000 delinquency right back on. So sending me the check was a banking error, once again. I have never been so disgruntled towards a bank. I have been treated without respect, and condescended by associates in the call centers as well. This bank needs to hire more experienced employees to run the mortgage side of their business. I have spent more than 12 hours on the phone in the last year with Wellby ( which I can happily document from my AT&T cell phone bill ) attempting to resolve issues that should be very elementary at most. Lastly, I was told by a supervisor in the loss and mitigation department I would get 4 late mortgage payments removed from my credit reports due to COVID relief. I never filed for relief bc I caught up quickly, but I explained and sent proving documents to the right channels to WELLBY / DMI. The supervisor made an exception for me. I was then told I was denied the late payment deletions bc I didn’t file for it. So I was lied to. Inexperienced employees sums it up

When it was JSC it was great, now that Wellby has taken over, this 20 year customer is being forced to go elsewhere, multiple loans, never late, last loan was 40k paid off in 20 months, they won't loan me more than 45k on a 120k+ boat, 750+ credit score

Wellby-JSU-FCU is an exceptional Credit Union that operates with a lot of integrity, especially their Seabrook Branch Management Mr. Tim ******** and Ms. Heather ******** and their entire staff who truly seem to care about the Customer and delivering true Customer Service by helping me the customer make the best banking / financial choices for my business and myself. Loans are a very easy, including starting the processes via a phone, including the signing of all loan docs through email after approval. In summary, the entire Seabrook Branch and the Main branch has a can-do attitude, and I highly recommend the Wellby-JSU-FCU, especially the Seabrook Branch who deserve Kudos

Do not bank here. i banked here for 38 years until the name Wellby took over and now everything changed so do not bank here. This has been a fair warning to all of you who are checking this credit union/bank. When they were only JSC they were great for the 37 years II had them but now that they are Wellby do not bank here. Take your money and go elsewhere. The rules that JSC went by are and told you are no longer in place and their "homestead act? per se is no longer in place since Wellby took over and that seems to me to be illegal in many ways. If JSC told you one thing then Wellby came along and what JSC said is no longer in place. Do not bank here. They title says "Powered by JSC" and that is a lie. The pnly thing they are powered by is Wellby. They had to put JSC on here so people would still think they are banking at JSC. I never signed anything other than the contract originally signed with JSC and I signed no contract with Wellby. That original contract which is still have says nothing about another bank coming in and changing all the rules. Make no mistake here. You are not banking with JSC. You are banking with Wellby.