ComplaintsforeProcessing Network, LLC
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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid EPN $399.75 between June and October for a service they never completely set up. I was unable to process 1 cent over their network. We were told their solution worked with QuickBooks, and after several attempts, the EPN configuration option was never made available to us and we were unable to process invoices. EPN support was engaged month after month and they never fixed the issue.Customer response
12/10/2021
Better Business Bureau:
I withdraw this complaint.
This letter is to inform you that eProcessing Network, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/2/2021 and assigned ID ********.
Regards,
Jonathan Banks
Initial Complaint
09/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a credit card reader from this company. I would not work after several hours of working with tech support. I decided I nor longer wanted to bother with the reader and requested it be returned for a refund. I was told this was possible and a return shipping label would be sent. They sent me another reader along with the return label. I communicated this to them and returned BOTH readers. They acknowledged they received both readers and I was told a refund would be issued. To date no refund has been received and they have not replied to my and my agents emails. Requesting refund of : $164.29Business response
10/04/2021
Yep, looks like we dropped the ball communicating this refund request internally. I apologize for the aggravation. I just ran a $164.29 refund to X4968, should post to your credit card account by tomorrow. Our mistake. I apologize. SteveInitial Complaint
07/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On June 20th thousands of transactions went through overnight some in the same second all for 2.99 I have 2 firewalls on my site but somehow malware effected a plugin. I quickly removed the malware and removed the plugin that was vulnerable I called eprocessing to request security features that were recommended by my merchant and told most online p ett processors offer and eprocessing said they did not have these features even for an extra fee. Unbeknownst to me I would be charged 235 dollars by eprocessing I called and they just said it's not their responsibility. They have zero safe guards, 0 investigation, and would not entertain refunding some of the fees. We have been with them for about 20 years and never had an issue. If they don't offer basic security the way other online processors do they should refund for fraudulent transactions. I was charged more than the total I actually legitimately processed.Business response
08/06/2021
On July 29th, 2021 at 9:42 AM CT, Magic and Balloons (merchant) called into the ePRocessing Network (ePN) Support Queue. The ePN Support Agent recorded the following note about the call:
merchant called re: refunds for declined transx by card tester. informed mcht about our refund policy and to set transaction attempts in Processing ctrl.
The "Processing ctrl" (Processing Controls) referred to by the Support Agent have been available to merchants free of charge for over 20 years. ePN has nothing to do with merchants' Web sites. Merchants failure to secure their own website using freely available Processing Controls allowed a "bad actor" to utilize merchant's web site to test stolen credit cards, causing significant bandwidth usage and upstream charges for ePN. Merchants are responsible for the security of their own web site and all charges incurred by the use of their web site.
Customer response
08/10/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
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Contact Information
1415 North Loop W Ste 1185
Houston, TX 77008-1660
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.