ComplaintsforG C Services Limited Partnership

• Initial Complaint

  12/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I’ve been paying a debt to GC Services Limited Partnership for over 3 years. All payments have been ACH. I’m unable to get a hold of anyone. Here is their phone number 800-920-8719 I’ve been calling. I don’t want a letter saying I’m in default when GC Services never ACH my payment since 9/23. I don’t know what to do at this point.

  Business response

  01/12/2024

  January 12, 2024
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re: Case No. ********* ***** ***** BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Mrs. ******* complaint filed with the Better Business Bureau (BBB) on December 30, 2023. Through this complaint, we understand that Mrs. ***** has been unable to contact GC Services.
  
  Upon receipt of Mrs. *****'s complaint, we were able to locate her husband’s account in our system. Our records indicate that we did have an established payment arrangement on file. The payments that were processed were applied to the account balance. Unfortunately, our office experienced a network outage in September and was unable to assist our consumers or process ACH payments at that time.
  
  Please note: GC Services does not act as a data furnisher on ******** ******** and thus has no control over the reporting of this account to the Consumer Reporting Agencies.
  
  As of October 23, 2023, Mrs. ******* husband’s account was withdrawn from our office and closed in our system. As this account is no longer with our office, we encourage Mrs. ***** to contact our client directly to further discuss her concerns.
  
  We want to apologize for the frustration this has caused Mrs. *****.
  
  Sincerely,
  Heather *******
  Compliance Specialist

  Customer response

  01/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been paying on a debt to this company, GC Services, since January 2023. Tried these past few days to go onto their portal to make a payment and it’s gone. I have tried calling since the 2nd of October to make a payment over the phone. Tried several phone numbers but all went to a voice message saying they aren’t available. What has happened to this company?

  Business response

  10/19/2023

  October 19, 2023
  BBB of Metropolitan Houston
  1333 W* Loop South, Ste* 1200
  Houston, TX 77027
  
  Re: Case No* ********; June ****** BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Ms* Henley’s complaint filed with the Better Business Bureau (BBB) on October 5, 2023* Through this complaint, we understand that Ms* ****** is unable to contact GC Services*
  
  Unfortunately, our office is experiencing a network outage and is unable to assist our consumers at this time* We are working diligently to resolve this issue* We encourage Ms* ****** to contact our client directly to further discuss her account*
  
  We want to apologize for the frustration this has caused Ms* *******
  
  Sincerely,
  Heather *******
  Compliance Specialist

  Customer response

  10/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  10/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Transaction - 09/26/2023. Each month I have been paying off a collection settlement through GC Services. In August I tried to make a payment through the website and the website would not work. I tried calling the phone numbers on my settlement paperwork 18007566524 and it says the number is having technical difficulties. I have tried ********** and unless you know the name or extension of the person you are trying to call you will not be able to get through and there is not operator assistance. I have been paying 150.00 each month to this company since Jan 2020 to pay this off. I have not received anything from this company on if they change their number or move or anything. I have sent them a request through their website and still nothing. There is no information online about what is going on, so it was suggested to me to call BBB. If the collection part of the company shut down, then I would like paperwork saying my account is settled and a possible refund if they were shut down by the court.

  Business response

  10/19/2023

  October 19, 2023
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re: Case No. ********; Shawn ******* BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Mr. ********* complaint filed with the Better Business Bureau (BBB) on October 4, 2023. Through this complaint, we understand that Mr. ******* is unable to contact GC Services.
  
  Unfortunately, our office is experiencing a network outage and is unable to assist our consumers at this time. We are working diligently to resolve this issue. We encourage Mr. Sampson to contact our client directly to further discuss his account.
  
  We want to apologize for the frustration this has caused Mr. Sampson.
  
  Sincerely,
  Heather Struggs
  Compliance Specialist

  Customer response

  10/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  10/30/2023, I called around 9:45AM, talked with Jennifer Goff.  She explained that the systems that access the accounts are still down.  GC Services will contact me when the systems come back up.  So far this is the only phone number is working.  1.866.437.1963.  Payments that still need to be made are 9/23, 10/23, 11/23, 12/23.  I want to make sure that this system outage won't affect my settlement.  
  
  
  
   
  

• Initial Complaint

  01/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have contacted GC Services multiple times to verify a debt that is on my credit report. I’ve sent a certified letter, called, disputed in my credit report and contacted the CFPB. Each time the response is the same, “will send final bill from client (Comcast).” Nothing has ever been sent. This is beyond 30 days it’s approaching 120+ days and is damaging my credit report. This is the only collection on my credit report, my payment history is 100%, I’m a current customer of Comcast and have been for many years, I have a zero balance on my account because my services are paid in full each month. I am in good standing. Please help me remove this from my report!

  Business response

  02/01/2023

  February 1, 2023
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re:       Case No. ********; Amanda ***** BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Ms. *****’s complaint filed with the Better Business Bureau (BBB) on January 18, 2023. Through this complaint, we understand Ms. ***** has requested debt verification documents and still has not received them. In addition, Ms. ***** has requested we remove this account from her credit report.  
  
  Upon receipt of this complaint, we were able to locate Ms. *****’s account in our system. Our client, Xfinity Mobile, placed Ms. *****’s account with our office for handling on April 25, 2022. We received a CFPB complaint from Ms. ***** on November 29, 2022. Immediately following receipt of Ms. *****’s CFPB complaint, we submitted a verification request to our client and informed Ms. ***** that we would provide her with the verification documents upon receipt. Unfortunately, we have not received a response from our client regarding Ms. *****’s account.
  
  As we have not received any response from our client in regards to Ms. *****’s verification request, we have closed her account in our system and have removed our reporting of this account with the Consumer Reporting Agencies (CRAs).
  
  This account is now closed in our system. GC Services has confirmed that we are no longer reporting Ms. *****’s account to the CRAs. We encourage Ms. ***** to contact our client directly if she has any additional questions or concerns.
  
  Sincerely,
  Heather *******
  Compliance Specialist Tell us why here...

• Initial Complaint

  11/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  GC file #: 4945931. GC #: *********************My credit report from Experian shows a collection account from GC Services (original creditor shows Comcast), which causes my FICO score to drop by nearly 100 points. Lender denied my credit application for mortgage, and I'm facing penalties if not able to close on time. I have contacted GC Services on 11/7 to file a dispute with Comcast and requested a debt verification letter to be sent by email or mail. It's been seven days and I still didn't receive the debt verification letter. I have also contacted Comcast with the information provided GC Services (Comcast account # *********). Comcast has verified there is no such account under my name and all of my accounts are in good standing without any late payment. Contacted GC Services again on 11/14 to check the status of the dispute, the representative is not able to provide a clear timeline on when this dispute will be resolved. She mentioned "a few weeks", which is not clear at all. GC Services should contact Comcast immediately to close this collection account and ask Experian to remove this item from my credit report.

  Business response

  11/29/2022

  November 29, 2022
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re:       Case No. ********* Chenchen ***** BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Mr. Zhang’s complaint filed with the Better Business Bureau (BBB) on November 14, 2022. In this complaint, Mr. ***** states that he filed a dispute with GC Services and requested debt verification documentation that he has yet to receive. Mr. ***** also requested that we remove this account from his consumer report.
  
  Upon receipt of this complaint, we were able to locate the account in reference. Our client, Xfinity Mobile, placed this account with our office for handling on July 14, 2022. We reported this account to the Consumer Reporting Agencies (CRAs) on November 6, 2022 due to the delinquent balance due on this account.
  
  While handling this account we have received multiple disputes from Mr. ***** within the month of November. On November 7, 2022, Mr. ***** contact our office for the first time to discuss an account that was placed with our office. During this call, Mr. ***** disputed the account and requested we send him debt validation documentation. Immediately following this call, we placed this account in a dispute status and forward Mr. Zhang’s concerns to our client for further review. On November 8, 2022, we mailed Mr. ***** validation documentation. In addition, we updated our reporting of this account as disputed to the CRAs.
  
  On November 14, 2022, Mr. Zhang submitted this BBB complaint and contacted our office directly to follow up on his ongoing dispute. During this call, Mr. ***** requested an email with a status update. The account representative informed Mr. ***** that he should be receiving a response to his actual dispute soon.
  
  After Mr. ***** reviewed the validation documentation, he contacted our office on November 18, 2022 to open a new dispute and provide us with additional concerns. We have forwarded Mr. Zhang’s additional concerns to our client for further review. At this time we have not received any feedback from our client in regards to Mr. Zhang’s ongoing dispute. In the interim, we have updated our reporting of this account to reflect it is currently in dispute.
  
  We encourage Mr. ***** to contact our office directly if he has any additional questions or concerns in regards to this account.
  
  Sincerely,
  Heather Struggs
  Compliance Specialist

• Initial Complaint

  05/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was sent to GC Services collections by ******* Mobile.. The phone in question was returned to ******* Mobile, and ******* mobile shows the phone in their system as returned. ******* mobile credited my account on 5/6. I received a phone call from Maritza R. on 5/7/2021 saying my account was clear and the collections agency would Cease collection activity no later the 5/9/2021. I spoke with GC services collections agency on 5/19/2021 as I did not receive anything from them in regards to my account being resolved. I was told it takes 3 months to resolve a dispute I sent them a copy of the letter from Maritza R. and was told I would be followed up with later that day 5/19/2021. I have not received a phone call from the collections agency GC services since i called them on 5/19.

  Business response

  06/09/2021

  June 9, 2021
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re:       Case No. ********; Rachel ****** BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Ms. ******’s complaint filed with the Better Business Bureau (BBB) on May 27, 2021. Through this complaint, we understand that Ms. ****** has disputed this account and her dispute was not handled in a timely manner.
  
  Upon receipt of this complaint, we were able to locate Ms. ******’s account in our system. Our client, ******* Mobile, placed Ms. ******’s account with our office for handling on April 30, 2021. On May 6, 2021, Ms. ****** disputed this account directly with our office during a telephone conversation. In her dispute, Ms. ****** stated that she returned the phone to ******* two years ago. Promptly following this conversation with Ms. ******, we placed her account into a hold status, and notified our client of her concerns.
  
  On May 19, 2021, we received a call from Ms. ****** following up on her dispute. During this call, our account representative explained to Ms. ****** that our office forward her dispute to our client for review and were awaiting a response.  We informed Ms. ****** that we would follow-up with the client and provide her with an update when we had more information.  The account remained in a hold status during this time.  
  
  On May 28, 2021, we notified the client of Ms. ******’s BBB complaint.  That same day, we received adjustments from ******* which brought Ms. ******’s account balance down to $0.00. On June 1, 2021 we mailed a letter to Ms. ****** informing her that her account balance had been adjusted to $0.00.
  
  This account is now closed in our system.  We encourage Ms. ****** to contact ******* Mobile directly if she has any additional questions or concerns.
  
  
  Sincerely,
  Shon *******
  ********** ******* * ***** *******

• Initial Complaint

  05/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from GC Services claiming they were collecting a debt. I immediately wrote them and said there was no valid debit owed. I demanded an explanation and closure. They failed to ever write me back. Instead they started leaving voice mails for me numerous times. When I called I got through to no one. Only on hold. Gave up. They posted the item as a Collection Matter on my credit reports, even though they never responded to my demand for correction/explanation.

  Business response

  06/03/2021

  June 3, 2021
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re:       Case No. ********; Gary **** BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Mr. *****s complaint filed with the Better Business Bureau (BBB) on May 20, 2021. Through this complaint, we understand that Mr. **** is requesting GC Services make adjustments to his credit report.
  
  Upon receipt of this complaint, we were able to locate Mr. *****s account in our system. Our client, Cox Communications, placed Mr. *****s account with our office for handling on March 27, 2021. Our records show that we received a letter from Mr. **** on April 9, 2021 wherein he disputed this account.
  
  The dispute was documented on Mr. *****s account. Unfortunately, a clerical error was made and Mr. *****s dispute was closed out without a proper investigation. On May 17, 2021, Mr. **** contacted our office to notify us of his concerns. We reviewed his account and found the error. That same day we submitted a request to the Consumer Reporting Agencies (CRA’s) to delete this account from Mr. *****s credit report.
  
  We sincerely apologize to Mr. **** for our error.  GC Services’ reporting of this account has been deleted from Mr. *****s credit report.  We will be sending Mr. **** documentation related to this account once we have received these documents from our client. If Mr. **** has any additional questions, we encourage him to contact our office.
  
  
  Sincerely,
  Shon Sherman
  Compliance Manager & Legal Counsel

• Initial Complaint

  05/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a victim of identity theft and I believe this debt is a result of this crime. I acknowledge this debt for ******* in the amount of $2,091 was established without my knowledge and I have no contractual agreement with ******* or GC Services. I have reached out to this company on multiple occasions to get this fraudulent item removed from my credit. This company has refused my affidavit and police report. According to the FDCPA this debt must be validated and has yet to be done or any communication of validation. This company has ignored every request to verify the validity of this debt. This is unjust enrichment and my next step is to sue under the FDCPA if this doesn't get resolved. Please remove this fraudulent item from credit report.

  Business response

  06/01/2021

  June 1, 2021
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re:       Case No. ********* Brenda ***** BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Ms. *****’s complaint filed with the Better Business Bureau (BBB) on May 19, 2021. Through this complaint, we understand Ms. ***** is asserting that this account is the result of identity theft and requesting the removal of this account from her credit report. In addition, Ms. ***** states she has attempted to provide her affidavit and police report to GC Services several times but we have refused to accept those documents.
  
  Upon receipt of this complaint, we were able to locate an account in our system in Ms. *****’s name. Our client placed this account with our office on December 21, 2020 with a pending balance due and owing. Our records show that we have attempted to contact Ms. ***** via phone and physical mail. We do not have any record of Ms. ***** contacting our office or attempting to provide our office with copies of her affidavit and police report. This complaint is the first communication GC Services has received from Ms. *****.
  
  GC Services has forwarded Ms. *****’s identity theft claims to our client for review. We ask that Ms. ***** provide us with a copy of her affidavit and police report so that we may forward these documents to our client.  
  
  We are happy to assist Ms. *****. We encourage her to contact our office directly for further guidance and assistance with her identity theft claims.
  
  Sincerely,
  Shon *******
  Compliance Manager & Legal Counsel

• Initial Complaint

  05/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sir, like I mentioned in my original statement, I'm A DISABLED VETERAN. We are in a PANDEMIC, Due to my Health & Living Situation, I went completely out my way to have the affidavit notarized. When my vehicle was broken into, it was under a $100.00 worth of valuables stolen. I don't deal with the POLICE. I have had BAD experiences with East Baton Rouge Parish Sheriff’s Department. This is a total Nightmare, all I like is to get this off my Credit Report. Cox does not have any compassion for Identity Theft, Disabled Veterans or the fact we are in a Life Threating Pandemic.

  Business response

  05/27/2021

  May 27, 2021
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re:       Case No. ********; Cedric ******* BBB Complaint
  
  Dear Sir or Madame:
  
  We have received Mr. Gilliam’s complaint filed with the Better Business Bureau (BBB) on May 14, 2021. Through this complaint, we understand that Mr. ******* is facing hardship and is requesting the removal of an account from his credit report due to identity theft.
  
  Upon receipt of this complaint, we searched our records for Mr. Gilliam’s account. We were unable to locate an account in our system with the name, address, or phone number provided by Mr. ******* in his complaint.
  
  We are happy to assist Mr. Gilliam with his concerns but we are going to need some additional information to help us locate the account at issue. The account number or information appearing on his credit report would be helpful. We encourage Mr. ******* to provide the additional information requested so that we can better assist him.
  
  Sincerely,
  Shon *******
  Compliance Manager & Legal Counsel

• Initial Complaint

  04/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  12/17/2000 i WAS NOTIFIED BY THAT A CELLPHONE (APPLE) That I had purchased from ********* East Liberty Office with the agreement that I was to pay monthly with my regular ******* bill..After notifying ******* The charge was not on my bill..I received a notice that I was in default or overdue with the balance...I called and the paid the bill...After going back and trying to get the phone set-up ..I was sent to Shadyside Apple Store..After 4 visits and no resolution.Returned to ******* 3more times..With no resolution..Also Iam out $576.14..The confirm# is 029340 From GE.I left the phone at Xfinity.Never used.And given several phone numbers that did not work;could not get the phone "unlocked" Help Please!

  Customer response

  05/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   This has not been resolved..Iam still out $560..Between these guys and Comcast!!
  
  
  

  
  

  
  

  Business response

  05/26/2021

  May 26, 2021
  BBB of Metropolitan Houston
  1333 W. Loop South, Ste. 1200
  Houston, TX 77027
  
  Re:       Case No. ********; William **** BBB Complaint
  
  Dear Sir or Madame:
  
  We received Mr. ****** rebuttal filed with the Better Business Bureau on May 18, 2021. Through Mr. ****** rebuttal, we understand he is requesting a bill adjustment on his account.
  
  ******* Mobile, placed Mr. ****** account with our office on December 16, 2020 with a pending balance due and owing. On December 29, 2020, Mr. **** used our Consumer Portal to pay his account in full. Once Mr. ****** account was paid in full, it was closed in our system.  
  
  As Mr. Ryan’s account is no longer with our office, we encourage him to contact our client directly to further discuss his concerns.
  
  Sincerely,
  Shon *******
  Compliance Manager & Legal Counsel

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩