Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: May 30, 2025 Business Name: Classic Buick GMC Nature of Dispute: Misrepresentation of vehicle features and unauthorized addition of warranty product Complaint Description:I am filing this complaint regarding a vehicle purchase made on May 30, 2025, at Classic Buick GMC. Specifically, I intended to purchase a vehicle with power seats, which was confirmed during my discussion at the dealership. However, after completing the paperwork and taking delivery, I discovered that the vehicle provided did not include power seats. I contacted **** ****** within 24 hours to rectify the situation. He asked me to return to the dealership and assured me that it would be resolved. Unfortunately, this was not the caseI was given the runaround and ultimately left with a vehicle I did not ******* make matters worse, on June 26, 2025, I received a letter from Ally Premier Protection congratulating me on coverage I never requested. Upon contacting Ally, I learned that an extended warranty product totaling $2,500 had been added to my contract without my knowledge or consent. During the financing process, I explicitly told the finance manager, ******** ********, that I did not want GAP coverage or any add-ons, as my credit union already offered it.I was able to cancel the product through Ally; however, the refund will be issued to the lien-holder, meaning my monthly payment will not be adjusteddespite the dealership inflating it without my ************* someone who previously worked in corporate auto finance for ************* ****************** and ********************************, I know that these tactics are unethical and solely benefit the dealership. Resolution:A corrected contract without the unauthorized product.A vehicle exchange to the originally intended unit with power seats.This dealership has not only misrepresented the product but also failed to uphold basic ethical standards. I do not recommend doing business with Classic Buick GMC.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, 2023, I purchased a 2019 Ram 2500 Laramie (VIN ending in 6G5294) from Classic Elite Buick GMC (*********************************). I am now dealing with an active insurance claim and urgently need to confirm coverages with my *** policy. I have contacted my lien holder, who could not verify the *** coverage because the dealership did not provide it. Ive reviewed my paperwork and cannot locate the *** Addendum. Ive called the dealership three separate times requesting to speak with the finance department. Each time, Ive been placed on hold indefinitely with no resolution and no follow-up. Ive been very clear that this is a time-sensitive matter affecting my insurance claim. Due to an ownership transition at the dealership around the time of purchase, I suspect my paperwork might be harder to locate (potentially) but this is not an excuse. Dealerships are required to retain finance documents, including *** contracts, and provide them upon request.I am unable to keep calling or drive an hour across town just to be ignored. I am filing this complaint to request that Classic Elite Buick GMC locate my finance file and confirm, in writing, my *** coverage/Debt Cancellation Agreement, and send me a full copy of it.

  Business Response

  Date: 05/23/2025

  Hello 

  I am sorry that you have not been able to reach anyone to help with this matter. I will get with our accounting office on Monday to resolve this for you. 

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classic Elite GMC Absolutely Incompetent Ive never experienced such an unprofessional, incompetent group of service people in my life. Classic Elite GMC, starting with **** *********, has been nothing but a disaster.I brought in my 2022 AT4 (with only 70k miles) after the engine failed. They charged me over $10,000 to replace the lifters and camshaftonly for the engine to fail again just THREE DAYS later. While driving it back to the dealer, the front grill cover flew off and smashed into the top of my truck. When I brought this up, they told me it had been reinforced because it was part of a recall. Clearly, it wasnt.Their excuse for the second failure? Bad lifters out of the box. What a joke.Its now been over two months, and my truck still doesnt have a grill. To top it off, the battery died and they had the nerve to deny the request to replace it.Theyve had my truck for months and still cant get it right. No loaner, no real communication, no accountability. Buyer beware: do NOT buy a vehicle from this dealership. ** quality and customer service have seriously declined, and with employees like ****, its no wonder why.

  Business Response

  Date: 05/12/2025

  Classic Buick GMC has agreed to replace the battery at no charge and the grill is a recall and is on order. We are sorry that this has taken an extended period of time to remedy the motor situation be we can only do what ************** and the customers extended warranty will allow. 

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a promotional offer from Classic Elite Buick GMC titled Test drive your Envision today, receive a $100 reward card (see 01_offer.pdf). I completed the test drive on March 29, 2025, with an appointment confirmed by email (see 02_email_appointment.pdf) and text (see 03_text_message_testdrive.jpg). While sitting at salesperson ********* (****) Aguallos desk, I sent the promotional offer to his email *********************************************** which he confirmed receiving in person (see 04_email_offer.pdf). His business card also lists that email (see 05_business_card.jpg).After the test drive, I followed up multiple times by phone and text, but received only vague replies like well look into it and no worries. **** also continued sending me promotional texts about buying the vehicle, yet never followed through on resolving the offer. I sent follow-up emails on March 31 and April 17 (see 06_email_thread.pdf), and finally received a response from him on April 21, claiming he had not received the original message. I re-forwarded the same email that day (see 07_email_last.pdf), and since then, Ive received no update, reward card, or resolution.I fulfilled all terms of the promotional offer and made repeated good-faith efforts to follow up directly with the business. The experience has been unnecessarily time-consuming and frustrating. I am requesting BBBs help in obtaining the $100 reward card as promised, and an additional $100 for the time, effort, and inconvenience caused by the dealerships lack of follow-through and responsiveness.

  Business Response

  Date: 04/23/2025

  Hello 

  This is the first that I have heard of this but if the guest would like to provide me with their address I will be happy to mail them a check.

  Customer Answer

  Date: 04/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The business has promptly addressed my concern and provided a satisfactory resolution. I am satisfied with the response and consider the matter resolved. Thank you.
  
   
  

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, I went to a dealership to purchase a vehicle after being told I was already approved based on information submitted to my financing company. That was the only reason I agreed to come in. When I arrived, they asked for my personal information, including my SSN, but did not ask for permission to run my credit.I was told I was approved, signed all paperwork, received copies, and was allowed to leave with the car. I also paid for insurance the same day, believing the sale was finalized.On April 4, 2025, I was asked to return to the dealership to sign additional paperwork. They gave multiple reasons first a VIN issue, then a missing signature, and eventually, I was accused of fraud. They claimed the *** used belonged to someone else with a similar SSN, but I had submitted accurate information.*****, was rude and aggressive. Staff asked my salesperson, ********, if they should call the police on me all in front of my child. After accusing me, they said I could still get the same car with a co-signer or another car if I paid money down, despite my original $0 down agreement.When I asked to see the paperwork I had originally filled out, they refused. They also showed me someone elses full SSN a serious privacy violation.I later pulled my credit report and confirmed hard inquiries from the dealership, proving they used my actual information. The error was theirs.Upon reviewing documents, I discovered they also misrepresented the sale price. The registration listed $28,409.23 with $1,776.62 in taxes, but the finance agreement showed $31,825 nearly $3,000 more. This overage was never disclosed and appears to be intentional loan inflation.I am requesting:A written retraction of the fraud accusation Removal of all credit inquiries Reimbursement for insurance I paid Compensation for emotional distress and impact on my child A formal apology Accountability for staff involved in pricing manipulation and privacy violations

  Business Response

  Date: 04/04/2025

  see attachment

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  I am writing to formally dispute and rebut the statements made in your recent response submitted to the Office of Consumer Credit Commissioner (OCCC), in reference to the matter involving the rescinded credit approval and the vehicle return.
  
  
  Your letter inaccurately claims that I personally entered my Social Security Number (SSN) and other personal information into your CRM system. I would like to make it unequivocally clear that I did not enter any information digitally. Instead, I was asked by a Classic Buick GMC associate to write my information on paper, and that associate (with my witness present) entered it into your system on my behalf. At no point was the information reviewed or confirmed with me before it was submitted.
  
  
  This is a critical distinction. If incorrect information was submittedparticularly an inaccurate SSNthat error was the result of your associates actions, not mine. Therefore, the consequences of that error, including the rescinded credit approval and vehicle return, rest solely with the dealerships internal process and not with me.
  
  
  Furthermore, I have a witness who was present during the entire interaction and can attest to the fact that I was not responsible for entering the data into your system. This contradicts the core claim in your response to the OCCC.
  
  
  I respectfully request that your dealership amend your previous response to accurately reflect the facts. If this issue is not addressed truthfully and appropriately, I am prepared to escalate this matter further through additional regulatory channels and legal avenues if necessary.
  
  
  Thank you for your attention to this matter. I look forward to your acknowledgment and correction of the record.
  
  Regards,
  
  
   

  
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint Regarding Classic Elite Buick GMC Service Negligence I am writing to express my deep dissatisfaction with the service provided by Classic Elite Buick GMC regarding my 2023 Yukon Denali. Their negligence has caused severe inconvenience for my family and me.On March 20, 2025, I brought my SUV in for an oil change, 22,500-mile maintenance, recall service, and a brake test due to a minor vibration. That evening, I was informed that during a test drive, the vehicle lost acceleration, and the engine shut down. The service team later admitted the engine had no oil, causing it to overheat and failan entirely avoidable issue. Now, my SUV requires a full engine replacement, which is on backorder, leaving me without my vehicle indefinitely.I requested a replacement SUV and was provided with a Buick Encorean inadequate solution for my family of six. The Encore lacks the Yukons space, safety features, and mobility accommodations. I also have an ACL injury, and the smaller vehicle makes driving extremely uncomfortable. Despite repeated requests for a suitable three-row SUV, I have been told none are available, which is unacceptable.I urge BBB to support in resolving this matter by:1.Provide a comparable replacement SUV until my Yukon is repaired.2.Investigate Classic Elite Buick GMCs negligence.3.Ensure dealerships uphold service standards and provide appropriate replacements in such cases.This has caused significant hardship, and I expect a prompt resolution. Please provide an update within five business days.Sincerely,**** *****

  Business Response

  Date: 04/21/2025

  Hello 

  Classic Buick GMC has replaced the customers loaner car with a larger vehicle while we wait for GM to send us a new motor. The dealership did not cause the motor to fail, the 6.2 motor has a manufacture design problem and what the customer thought was the brakes vibrating was actually the beginning of a motor problem.

  We are working with GM to get a new motor for the customer asap. 

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  

  Are the issues resolved?   NO, 

  
  If yes, when was the issue resolved?

  No Resolved yet

  
  If no, what issues remain outstanding?

  Original Issue:
  I initially brought my SUV to Classic Buick GMC due to a vibration when applying the brakes. The dealership kept the vehicle for inspection and later informed me that the brake issue had been resolved. While the vehicle was in dealership possession the engine failed that's when I submitted the orignal complaint at BBB. They were able to replace the enginer which took 5 to 6 weeks, however, upon picking up and driving the SUV, I immediately noticed that the vibration while braking persisted. Despite the dealership’s claim that the issue had been fixed, the problem remained unresolved.

  Additional Problems After Engine Replacement:
  While the vehicle was in the dealership’s possession, the engine failed. The dealership replaced the engine, which I appreciated. Unfortunately, this repair led to two more significant issues:

  1. Improperly Installed Front Bumper:
     After receiving my SUV, I observed that the front bumper was not properly secured. Upon closer inspection, I found that a bolt on the driver’s side had been completely missed. I returned the vehicle on May 29, 2025, and the dealership acknowledged the error and corrected it.
  2. Water Splashing Sound / AC Coolant Issue:
     I began to hear a water-splashing sound when starting the vehicle or accelerating. During a test drive with the dealership foreman on May 29, 2025, he confirmed that the issue was due to air trapped in the AC coolant. He admitted that this should not have occurred during the engine replacement, though he noted it can occasionally happen and said it could be fixed.

  Current Status:
  The dealership foreman personally drove the vehicle and confirmed that the vibration while braking is still present. Despite earlier assurances that this problem had been fixed, it clearly has not. Additionally, the air in the AC coolant system has yet to be addressed.

  The dealership is currently scheduling a rental car for me so I can bring the SUV back in for further repairs. The rental is estimated to be available around June 9, 2025, due to my scheduling availability. At that time, I plan to return the SUV so the dealership can attempt to resolve both the AC coolant issue and the original braking problem.

  Summary:
  What began as a visit to resolve a brake issue has resulted in multiple visits, a replaced engine, a poorly reassembled bumper, an unresolved vibration issue, and a new AC-related problem. The dealership has created more problems than it has solved, and I cannot consider the original issue resolved—or the vehicle properly repaired.

   

  Did you ever file your case through the court system?  No i did not but now seriously thinking about it

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26, 2025. I inquired on a pre approval by classic elite Buick. And GMC I was originally coming for a 2019 Buick enclave avenir They then ran my credit with multiple banks. And told me that they couldn't approve me for the 2019 buick but they could approve me for a 2022 ***** Equinox, that was the same price. But much smaller and not what I wanted. I didn't want to risk going to another car dealership because my credit had already been hit one time and I didn't wanted to do it another time. So I reluctantly took the car because I had the need for it Because of my job, and I have 4 young kids After I took the car, they gave me A U.S.B. That supposedly had my contract on it, But Upon checking to see if I had my warranty I discovered that There was nothing on the usb that they gave me I needed to warranty because there was issues with the car after I drove off.I brought it back to the deal ship.And they confirmed the issues Which was the alignment and suspension but didn't want to fix it until the warranty.Kicked in Which would have been a month or so, After I got it back from their maintenance department. More issues arose that wasn't there before. I took it to them to Inspect. I didn't made up my mind. That I didn't want the vehicle anymore and called the bank Santander auto. Which I have the vehicle finance through and told them I want to resend my contract. They didn't told me to go to the dealership and tell them to fill out a fo. Resend the deal since I haven't had it longer than a month. It was still possible is what they were saying, but after taking it back to the dealership to resend the deal. They told me that's too bad. I signed the contract now.I can't get Out Of the deal Which , in my opinion is wrong and I shouldn't be paying For a car I don't want and That has Pre-existing conditions. I want them to either resend the deal or pay for The whole car.

  Business Response

  Date: 03/11/2025

  This guest purchased a pre owned car from the dealership and the car has no problems. Classic Buick GMC accommodated the customers transportation needs in good faith. The customer was at the dealership yesterday 03/10/2025 and admitted while on the phone with the lender that the real reason that he wanted to return the car was because a family member had given him a car and he did not want to make 2 payments. 

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 20, I purchased a car at full price from this shop. None of the test reports provided mentioned any issues with the engine or battery. The sales team repeatedly emphasized that the additional cost I paid included a three-month or 3,000-mile warranty, covering any quality or mechanical issues. In multiple verbal exchanges, the sales representatives clearly stated that all mechanical failures would be covered. However, when I actually encountered issues, the store refused to honor the warranty. On January 13, engine warning light came on. This repair was done free of charge, confirming that the warranty was valid. However, on January 20, during extreme cold in *******, my battery failed again. This time, the store required me to pay for a replacement and denied warranty coverage. After multiple rounds of negotiation, they finally admitted that a warranty existed but still refused to apply it, completely contradicting the promises made by the sales team.When I learned I had to pay, I immediately agreed but requested a price estimate before deciding whether to repair it at the store or elsewhere. However, they made me wait in the lobby for two hours. After I lost my patience and expressed my frustration, they provided a price within just ten minutes. When I asked to see the manager to discuss the pricing, I was left waiting for another 30 minutes. After the battery was finally replaced, they delayed the inspection until 5 p.m., when the maintenance staff had already left, preventing me from speaking directly with a professional. I suspect this was intentional. I arrived at the store at noon that day, wasting my entire afternoon. When I took my car to another repair shop for inspection, I discovered that the entire engine electrical system was not original and had been replaced, causing the warning lights to remain on. The dealership never disclosed this information, nor was it mentioned in any test reports. I now suspect they knowingly sold me a defective car.

  Business Response

  Date: 02/19/2025

  We have issued a refund to the client for what services were completed here at the store. RO RS343007 refund $172.00

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  They said they'd give me a refund. ***'s bank statement has been sent to me. But I have not received the refund so far. And I need their apologise.  I have a reasonable suspicion that there was discrimination throughout this whole thing. I just booked their plates. But they sent me text messages stressing that I didn't have a warranty. This makes me very uncomfortable. It was their fault in the first place, but they blamed me, and no one apologized to me. 

  I'm not satisfied with just paying me $172 for the battery. They didn't do the warranty they promised. Please refund me the extra warranty money I paid when I bought the car. The salesman told me it was around $2,000. And I suspect their warranty is consumer fraud. Assure me before the sale that any problems will be repaired. After the sale, asked and finally told me that they did not care about any questions.
  

  Besides, I have a reasonable suspicion that they're selling lemon cars. I find it hard to believe that the store was completely unaware of the car's problems. They took the car from the time I bought it for over a month, checked it multiple times and found nothing wrong. I drove it for less than 20 days before I noticed the problem. It makes it hard for me to believe they didn't hide something from me before they bought the car.

  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 03/12/2025

  Hi Zili,

   

  I understand your frustration, and I want to make sure we address your concerns properly. It sounds like you were under the impression that the warranty would fully cover mechanical issues, but when the battery failed, you were told otherwiseleading to a frustrating back-and-forth. I also hear that the long wait times and lack of clear communication added to your disappointment.

  I want to better understand a couple of things so I can look into this for you:

  • When you first had the battery issue, did the team provide any written documentation explaining why it wasnt *************
  • You mentioned the engine electrical system wasnt originalwas this something the other shop confirmed as being a pre-existing ***********
  • What resolution would feel fair to you at this point? Are you looking for reimbursement for the repairs, further warranty coverage, or something **********

  I want to make sure we address this the right way and get you some clarity. Let me know your thoughts.

   

  --

  **** *****

  General Sales Manager

  Classic ***** Sugarland

  ************- Direct 

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint and asking for a refund of my money. I was told by *** that my front and rear brakes and rotors needed to be serviced immediately. I paid for the service however they lied about needing the service as I had just gotten my front and rear brakes serviced 7 months prior.

  Business Response

  Date: 02/07/2025

  We will issue a refund to the client. 

   

   

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

  Business Response

  Date: 02/24/2025

  Refund was issued- attached copy.

   

   

  Attachments:

  108298.pdf

  
  

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I was promised a refund for services that I did not need however, I did not get the full refund. The company told me that they did not refund the entire amount because I got a brake flush for $150. The brake flush was only $49.95. I have a receipt for proof.
  
  Regards,
  
  
   
  

  Business Response

  Date: 03/06/2025

  We have spoken directly with the client to resolve the complaint. 

   

  thank you!

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Hi Charricka,
  
  I understand how frustrating this must be for you, especially when you trusted their recommendation and later found out it might not have been necessary. I want to make sure I understand your situation correctlydid GMC provide any specific reasoning for why the service was urgent, or did they show you any signs of excessive wear? Also, do you happen to have documentation from your previous brake service? Id love to help find the best way to address this for you.  
  
  
  
  -- 
  **** *****
  General Sales Manager
  Classic ***** Sugarland
  ************- Direct 
  

  
  

  
   
  

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  I have purchased 2 brand-new vehicles from this dealership—the year 2024.
  After getting back home we find out that one of the vehicles is 2023 not 2024.
  I contacted the dealership because my car payment was very high to find out that I have over 35K added to my loan as warrants without informing me about it.
  They are brand new cars and they are still under manufacturer warranty. and no need for any extra warranty.
  The fraud was because they added a warranty without informing me about it at all. I want the dealership to cancel the warranty with a full refund from the day one added to my loan. they gave me a hard time and asked me to come later after 90 days, now the 90 days are over I want back to them and they asking me to come another day because they are very busy.
  I need to return both Vehicles to the dealership without any penalty or a full refund of $35000 for the warranties that were added to my loan without informing me about it. and an apologise for what happened in writing.
  I hope this issue will be resolved quickly and in professional matters
  
  Thank you

  Business Response

  Date: 03/12/2025

  Hi ********,
  I appreciate you reaching out and sharing your experience. I can understand how frustrating it must feel to discover unexpected additions to your loan and not get the immediate resolution you were hoping for.
  Id like to look into this for you and see how we can get things moving in the right direction. To clarify, when you first reviewed and signed your paperwork, was the warranty listed in the documents you received? Also, when you initially brought this up, did the dealership provide any specific reason for the 90-day waiting period?
  I want to make sure were addressing your concerns the right way. Let me know, and Ill do my best to assist you.
  Looking forward to your response.
  
  -- 
  **** *****
  General Sales Manager
  Classic ***** Sugarland
  ************- Direct